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“Don't put much expectation, just a place for overnight” 3 of 5 stars
Review of Prime City Hotel

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Prime City Hotel
20, Jalan Bakawali | Johor Darul Tazim, Kluang 86000, Malaysia   |  
Hotel amenities
Ranked #5 of 8 Hotels in Kluang
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
“Don't put much expectation, just a place for overnight”
3 of 5 stars Reviewed November 5, 2013 via mobile

Old facilities, with poor maintenance of swimming pool.
Poor service of waiter at cafe and limit choice of breakfast.
Most impressive is the efficiency of the only One reception at frontdesk.
There is smell of room due to poor ventilaion of the room.
Room size is big but the mattress deformed n result incomfortable sleep.

Stayed November 2013, traveled with family
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34 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    2.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
Date | Rating
  • English first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
Singapore, Singapore
Senior Contributor
31 reviews 31 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
25 helpful votes 25 helpful votes
1 of 5 stars Reviewed October 25, 2013

First time stay in Kluang, we thought Prime City Hotel was the tallest hotel in Kluang, it offered good view, and the facade looked good.

We paid RM190 for the "standard" room, thinking that RM190 in Johor must be a good class hotel, but not at all.

The whole room was filthy, smelly, mouldy and run down, luckily the bed and blanket were just ok, and the toilet was clean, except few mouldy gaps.

Tips:
1 loud noise from the night club in the same hotel
2 the staff served us with no expression
3 very low quality hotel, on top of that, we paid a hefty RM190

Room Tip: Try your luck at "new wing"
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  • Stayed September 2013, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Travelers are raving about these Kluang hotels

Contributor
11 reviews 11 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed October 20, 2013


Dun get fooled by their nice entrance...the rooms were small...the tap water has strange taste...taking shower wit tat weird smell of water makes me feel rather dirty...even the bed smells awful...im not sure whether its the pillow or the bedsheet's causing...certainly an
unpleasant smell...for the price Rm128...at a small like Kluang...i was hoping for something better....totally disappointed

Stayed October 2013, traveled as a couple
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kuching, Malaysia
Senior Contributor
27 reviews 27 reviews
17 hotel reviews
Reviews in 18 cities Reviews in 18 cities
16 helpful votes 16 helpful votes
1 of 5 stars Reviewed August 21, 2013

I have been stay in this hotel few years back from this year. The situation getting worse and worse. I am not request a fancy hotel in Kluang but should be a hotel with basic living standards requirements. Below my experience when I am staying in 1018:
1) The water come out from water tap was very string chemical smell. I have ask the staff but she didn't answer me.
2) The frame of air conditioner outlet was shaking and making noise whole night. The air blowing very string even you turn it to low. You feel like you are standing on the mountain top. The room temperature was not adjustable. I have turn the temperature setting to 35 deg C but it was remained in freezing temperature.
3) The sound proof for the windows were very bad. I could hear the car horn even I am staying at 10th floor high. You could easily wake up and hear the band sound from the night club until midnight.
4) The blanket was so smelly. I didn't dare to check whether the blanket was moldy. The bath towel turn light grey color where it should be white initially.
5) The ventilation in restaurant was bad. You would have a frying smell on your shirt after you take your breakfast in the restaurant.
6) The only smiling face that I get was when I check in from the receptionist.
7) There was no non smoking room in this hotel. Smoking smell was every room you stay.
But the hotel was located next to bus station and close to city area. The receptionist could provide some basic travel information. if you didn't have the basic requirements that I mention above. Than this hotel would be a place to stay for you.

Room Tip: I guess higher floor would help to reduce the noise from outside.
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  • Stayed August 2013, traveled on business
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Contributor
18 reviews 18 reviews
6 hotel reviews
Reviews in 12 cities Reviews in 12 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed August 19, 2013

Very suitable if you prefer a convenient location. Town centre is walkable distance , good car park and well known for its Bistari Cafe. You can even walk to restaurants which is across the bridge from the hotel. Taxi and bus station is just next to the hotel.
If you are a breakfast person you should go for this hotel.
The food is not too bad so even if you prefer room service its worth it.
Apart from that, the building is a bit tatty, things need fixing and can get a bit noisy coming from the nightclub which is next to it called Muse Club , the noise can go on till 3-4am!.

Room Tip: Ask for top floor if you prefer a little bit of peace and quiet away from the club noise
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  • Stayed August 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KL
Contributor
15 reviews 15 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
18 helpful votes 18 helpful votes
2 of 5 stars Reviewed June 10, 2013

it may be the tallest building in kluang i would say. Located in middle of town. nearby to bus station- easy access for public transport. not that friendly staff. quite low quality of breakfast served. nothing impressive. reception area was quite impressive, but this hotel is quite old and the room was not maintain well as can see the peeling paint- room wall. the room is big. theres a swimming pool allocated not bad for a kluang hotel.

  • Stayed June 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kluang, Malaysia
Top Contributor
110 reviews 110 reviews
22 hotel reviews
Reviews in 41 cities Reviews in 41 cities
91 helpful votes 91 helpful votes
3 of 5 stars Reviewed March 18, 2013

If you go for privacy, this is it.Not many customers and quiet. The promotion is going on -RM89 for 4-6 person per set-Malaysian/Western 8 dish.
My friends and I went there to celebrate birthday. If you want buffet style, you have to order more than 30 person. Otherwise, ala carte/set.
There,s parking lot -4-6th floor.
It is good if the Hotel provide karaoke set in the Cafe

  • Stayed March 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Prime City Hotel

Address: 20, Jalan Bakawali | Johor Darul Tazim, Kluang 86000, Malaysia
Location: Malaysia > Johor > Kluang District > Kluang
Amenities:
Restaurant Room Service Spa Swimming Pool
Hotel Style:
Ranked #5 of 8 Hotels in Kluang
Price Range (Based on Average Rates): $
Number of rooms: 112
Reservation Options:
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Also Known As:
Prime City Hotel Kluang, Johor, Malaysia

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