I stayed at Prime City for 4 nights for my wedding that was taking place in Kluang - 3 nights in the Prime Suite and the fourth night in a Superior room. Despite the negative reviews, we decided to go ahead with the stay as we had taken a tour of the hotel beforehand and it seemed ok.
It was a large group staying with us, all here for the wedding. Most of them stayed in a Superior room and everyone said it was not bad - the rooms and toilets were ok and with no foul smells. Basic amenities were provided and service was good. Breakfast was basic but tasty and filled us up till a late lunch. A few remarked that the hotel was much better than what the previous reviews had made it seem to be. Booking and checking in was also efficient - we had booked many rooms for a large group and nothing was messed up.
The Prime Suite was quite good, actually. It was very spacious, had a really large and comfortable bed (felt bigger than a normal King), dining table for 6, living area with sofa set, writing desk and flat-screen TV, aside from the normal dressing table and wardrobe. It had a balcony with a nice view of Kluang town and in which I managed to catch a nice sunset. It also had complimentary wifi access with strong signal and fast speed.
The Prime Suite was perfect for all my wedding preparation needs - My friends and I spent a lot of time hanging out at the sofa in the living area to eat, relax and catch up before the wedding and in between the wedding events - this was probably the highlight of my stay. The dining table was used for makeup (as it had good natural lighting) for both me and my maid-of-honour at the same time. The room was spacious enough for the photography and videography team to do their work well. I had also hung my wedding dress on the wardrobe knob to display it nicely and coincidentally, there was a small spotlight shining from the ceiling directly onto the dress! A nice little touch! The writing desk was used for my laptop so that my friends and I could get connected to the internet easily. There was also a hair dryer, which I used extensively for my wedding prep.
The bathroom in the suite was also very spacious and clean - my maid-of-honour had her hair stylist do her hair in there because the dressing table was being used by me. They had even brought in a chair for my maid-of-honour to sit on while her hair was being done. That was how big and clean the bathroom was!
In fact, the entire suite was clean and comfortable including the carpeting, sofa set, dining table, chairs and all other furnitures. Only some parts of the wall near the bathroom were worn and stained-looking, but these were easily overlooked and forgotten.
Service was also better than expected - I had asked for a replacement kettle as the original one was not working, and the staff sent me a replacement within minutes. I had also called regarding the wifi access and the staff was polite, knowledgeable and quick to answer my questions.
It was a shame that we had to move to the Superior room for our fourth night. The fault was our own, and not the hotel's, because it was a last-minute plan and by the time we requested for an extension of one night, all the suites were already fully booked. Needless to say, the Superior room was just average and I really missed the suite. Having said that, the Superior room was good enough with basic amenities and nice hot shower.
Location of the hotel is very good for those coming to Kluang by bus and alighting at the main bus terminal which is just a one-minute walk away from the hotel.
The rates are rather high though, for a small-town hotel because of the lack of competition. You pay the same for better hotels in JB. I didn't get a chance to see the City Suite, but go for the Prime Suite if you can afford it and especially if you are celebrating a special occasion. I had made full use of all the amenities in the suite for my wedding preparations and even brought back lots of fond memories of the place.
- Also Known As:
- Prime City Hotel Kluang, Johor, Malaysia
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