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“Luxurious, Nice staff, slow food service” 4 of 5 stars
Review of Novotel Palembang

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Novotel Palembang
4.0 of 5 Hotel   |   Jalan R Sukamto No. 8A, Palembang 30127, Indonesia   |  
Hotel amenities
Ranked #1 of 38 Hotels in Palembang
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Luxurious, Nice staff, slow food service”
4 of 5 stars Reviewed September 29, 2013 via mobile

I staid in this hotel for 1 week. The room are nice and clean. The staff is very nice. The swimming pool was great, couldnt use the sauna and hammam because it was in renovation. I was only disapointed on onde point, the food service was very slow. It took from 45 minutes to one hour to ne served.

  • Stayed September 2013
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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173 reviews from our community

Traveler rating
    48
    72
    37
    9
    7
See reviews for
32
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Japanese first
  • Portuguese first
  • Any
English first
New York City, New York
Top Contributor
58 reviews 58 reviews
26 hotel reviews
Reviews in 26 cities Reviews in 26 cities
33 helpful votes 33 helpful votes
2 of 5 stars Reviewed September 22, 2013

While the greeting was warm when I checked in, it was downhill from there. Extremely inefficient service (exceptionally long wait for room service) and my room service tray sat outside my room for over 24 hours without being cleared. The air quality was extremely poor with strong acrid smoke odor -- if you're asthmatic, take precautions. The only reason to stay here is if you're stuck in Palembang. The rooms are basic and the wifi is spotty.

  • Stayed August 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paris, France
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 19, 2013

Wonderful stay in Novotel Palembang ! Great swimming pool with a very nice surrounding.
All the personnel was, to say the least, welcoming. Special mention to Ria who was of a great help during all the stay.
I got a junior suite with the view over the swimming pool, good comfort, good bed.

  • Stayed September 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Palembang
1 review
5 of 5 stars Reviewed September 12, 2013

I have stayed here for many times and I always come back to this hotel. The service is excellent, very nice hotel, friendly staffs especially Ms. Omariah Suharlan, the Front Office Manager.
She is very charming, warm, and hospitable. I highly recommend to all Business People and all Travellers around the world to come and visit and experience by yourself. Well done Novotel Palembang....

  • Stayed September 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jakarta, Indonesia
Top Contributor
582 reviews 582 reviews
243 hotel reviews
Reviews in 164 cities Reviews in 164 cities
540 helpful votes 540 helpful votes
5 of 5 stars Reviewed September 8, 2013

I stayed for one night at the Novotel during a business trip to Palembang. The hotel and grounds are impressively large. Individually air-conditioned rooms are on either side of two or three levels of covered gangplank-style walkways.

Plus
• The spacious rooms have large beds, a TV that I didn't try, refrigerator, a sofa, porch, and a writing desk.
• One electrical plug by the desk (Indonesia configuration, not universal plug)
• Enormous clean bathrooms with a bathtub-shower against the outside wall with clouded glass windows but musty drain smell
• Per-room air conditioning takes a while to cool the room, but it is easily controlled
• The swimming pool is good-sized
• The fitness room is good, but the equipment, unlike the hotel, is rather old.
• The lobby is huge and cavernous, a few sofas in the lobby; I sat at an empty table in the Chinese restaurant, Square, that was closed in the morning.
• Friendly and helpful staff who are enthusiastic about speaking English

Con
• While there is a good variety, I felt the buffet breakfast was rather common. I never saw anyone making eggs at the egg station. I would rate the croissants C-.

The availability of impressive open spaces and many restaurants (I had a good meal at Square restaurant) makes the hotel a favorite place for weddings and functions. I am not surprised that this hotel is the most popular in Palembang.

  • Stayed September 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cape Town Central, South Africa
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed September 5, 2013

Well, if one just looks at the photos of the establishment on their website it certainly doesn't do justice to the place. The entire hotel is roomy and airy and all this complimented but superb staff and excellent pricing - real value for money! A special mention should be made of the front office staff and in particular, Miss Riah Suharian. She's an exceptional individual with masses of energy and drive, all focused and geared towards her guests.

Can't wait to go back - a home from home

Room Tip: Ask for a room AWAY from the nightclub - it's only open on a Thursday and Saturday night but a l...
See more room tips
  • Stayed August 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jakarta, Indonesia
Senior Contributor
24 reviews 24 reviews
12 hotel reviews
Reviews in 13 cities Reviews in 13 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed September 4, 2013 via mobile

Nice hotel with nice pool. I've been to novotel bogor and found that both hotel have the same concept. Big, lush green grass blanket the garden surrounding the hotel complex. Room's toilet was clean and all features were in working order. The lobby is pleasant and has a lot of power outlet so I could browse the internet for quite a long time. Breakfast was nice and the hotel staff is helpful. Definitely going to stay if I have the chance to visit Palembang again.

  • Stayed September 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Novotel Palembang

Address: Jalan R Sukamto No. 8A, Palembang 30127, Indonesia
Location: Indonesia > Sumatra > South Sumatra > Palembang
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 38 Hotels in Palembang
Price Range (Based on Average Rates): $
Hotel Class:4 star — Novotel Palembang 4*
Number of rooms: 194
Official Description (provided by the hotel):
The Novotel Palembang hotel is conveniently located in the centre of Palembang. A 4 star hotel catering to corporate and leisure guests alike, this is the ideal location for your next business trip or holiday. Equipped with advanced business facilities,we offer meeting rooms catering for up to 1500 people. Our 194 rooms are in modern, stylish buildings, and we also offer two restaurants and four bars for the convenience of our guests. Our pool and fitness centre offer both relaxation and recreation. ... more   less 
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Also Known As:
Novotel Palembang Hotel Palembang
Palembang Novotel

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