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“Fortress Novotel” 3 of 5 stars
Review of Novotel Palembang

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Novotel Palembang
4.0 of 5 Hotel   |   Jalan R Sukamto No. 8A, Palembang 30127, Indonesia   |  
Hotel amenities
Ranked #1 of 38 Hotels in Palembang
Top Contributor
73 reviews 73 reviews
72 hotel reviews
Reviews in 48 cities Reviews in 48 cities
122 helpful votes 122 helpful votes
“Fortress Novotel”
3 of 5 stars Reviewed October 19, 2007

From the outside, the Novotel Palembang does look like an imposing fortress. That said, I do like the architecture. And it's more welcoming once you get inside. It's certainly different from your average big box hotel. And the hotel looks goregous at night from the pool area, with all the lights on. The red headboards in the rooms give a different vibe.

The bathrooms are nice... sort, of... there is something wrong with their plumbing. I had brown water flowing through the taps during my last night. I am not making this up. However, the water cleared up again after a few seconds.

Before anyone asks, no, I did not report the incident or make a stink about it. Why not? Well, it was my last night, I never drink from the tap - they have complimentary bottled water in the room - and having to complain in english to a staff whose native tongue isn't english is more trouble than it's worth.

Other than that little incident, everything else went fine. They even picked us up from the mall down the road - with no charge - when we got stuck during a sudden thunderstorm and we called the hotel to see if they could help. (We were seven people with only two umbrellas between all of us.)

  • Liked — the architecture
  • Disliked — brown water from the taps
  • Stayed March 2007, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
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173 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Japanese first
  • Portuguese first
  • Any
English first
1 review
5 of 5 stars Reviewed September 29, 2007

This is the most amazing hotels compare to other hotels in town. More focus on resort, the excellent swimming pool facilities in town, and also equipped with the biggest entertainment in town

Stayed September 2007
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
5 of 5 stars Reviewed November 1, 2004

Brand new hotel with modern furnishings. Expecting a business hotel, we were pleasantly surprised to find behind the fortress-like exterior, generous room space, lots of greenery, and a nice resort-like swimming pool, excellent service. Twice, we woke up to cool misty mornings (due to the rain), making the the trip seem like our honeymoon get-away again. The only setback is, it is rather far from the main city (20mins by car), and the roads were flooded after heavy rains, so it was not easy getting to and fro. But then, there is not much to shop for in Palembang, so if you are the wife following your businessman hubby, its a good place to idle while he braves the floods.

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Additional Information about Novotel Palembang

Address: Jalan R Sukamto No. 8A, Palembang 30127, Indonesia
Location: Indonesia > Sumatra > South Sumatra > Palembang
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 38 Hotels in Palembang
Price Range (Based on Average Rates): $
Hotel Class:4 star — Novotel Palembang 4*
Number of rooms: 194
Official Description (provided by the hotel):
The Novotel Palembang hotel is conveniently located in the centre of Palembang. A 4 star hotel catering to corporate and leisure guests alike, this is the ideal location for your next business trip or holiday. Equipped with advanced business facilities,we offer meeting rooms catering for up to 1500 people. Our 194 rooms are in modern, stylish buildings, and we also offer two restaurants and four bars for the convenience of our guests. Our pool and fitness centre offer both relaxation and recreation. ... more   less 
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Also Known As:
Novotel Palembang Hotel Palembang
Palembang Novotel

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