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“Best of the Six” 5 of 5 stars
Review of Alam Sari

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Alam Sari
3.5 of 5 Small Hotel   |   Tromol Pos 03, Tegalalang, Bali 80561, Indonesia   |  
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Hotel website
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Hotel amenities
Special Offer
Ubud Shuttle/Village Tour
Ranked #3 of 4 Tegalalang B&B and Inns
Certificate of Excellence
san francisco
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
“Best of the Six”
5 of 5 stars Reviewed August 11, 2011

Finding hotels in and around Ubud during busy season (July-Aug) is a challenge, so we ended up moving around often to find one day vacancies here and there--recommend you reserve well ahead when travelling during these months. We stayed in some hotels costing twice as much as Alam Sari, but this was definitely our top pick in Ubud. The staff were extremely helpful and professional in helping us setup excursions to various parts of Bali, including a couple days over to Lombok--recommend Qunci Hotel in Sengigi.

The hotel is located about 1 hour walk outside Ubud center--it is beautiful walk through rice fields which I fully recommend. The hotel offers a free shuttle few times a day, or expect to pay $10 usd for taxi. Frankly I think it is preferable that it is located outside Ubud center--center is choked with traffic jams and monster tour buses trying to make their way down roads intended for horse carts. Trip Advisor has it listed in Tegalalang, however it is actually located in smaller town of Keliki. Ubud has been a tourist destination for long while and most staff and residents view tourists with dollar signs in their eyes. The staff at Alam Sari come from nearby Keliki and have more of a sweet shyness to them.

If you go be sure to sign up for their free morning tour of nearby village and rice fields. If you have large group they have beautiful open air villa hidden in up hill from the resort--along with jacuzzi, exercise and spa.

Room Tip: Villa on hill is fit for Architectural Digest. Not all standard rooms have good view, so ask.
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  • Stayed August 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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189 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (51)
Date | Rating
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  • English first
  • French first
  • German first
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  • Italian first
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English first
Sydney, Australia
Senior Contributor
22 reviews 22 reviews
10 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed July 27, 2011

This is a lovely low ket place with amazing views of the volcano but there are lots of steps and no fences so for a one year old crawling baby we had to watch him all the time so it was not very relaxing for us.

  • Stayed July 2011, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nanjing
Top Contributor
61 reviews 61 reviews
34 hotel reviews
75 helpful votes 75 helpful votes
5 of 5 stars Reviewed July 26, 2011

I stayed with my family for 7 nights at Alam Sari. Rooms, food, service, spa gardens and pool are fantastic. I can highly recommend this hotel for couples, families with young or teenage children or single travelers.
They were helpful and always willing to accommodate your requests

  • Stayed July 2011
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Genoa, Italy
Senior Contributor
32 reviews 32 reviews
14 hotel reviews
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed July 20, 2011

We stayed 5days at Alam Sari. We booked a suite room (Nangka the name) but it was very humid; luckily there was a standard room available and we moved there. Hotel is very nice but location is bit inconvenient as you need to get a car to get Ubud which is the closest village in 20 min. Breakfast and restaurant is just enough, nothing special: i was probably expecting something more.
Staff is helpful and kind

  • Stayed July 2011, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Philadelphia
Top Contributor
95 reviews 95 reviews
84 hotel reviews
204 helpful votes 204 helpful votes
1 of 5 stars Reviewed July 8, 2011

This hotel is horrendous in so many ways. Everything others have said is true. It's located alongside a noisy road with car exhaust coming up. There are animals that come into your room, roaches, other bugs and critters, one lizard decided to stay the night on the ceiling, screaming like a wailing baby.

Staff never smile and are cold and unfriendly. If they saw someone coming, they would just stare and then look away. The hotel is fairly small and this makes for a very uncomfortable atmosphere. Do not disturb signs on the door were ignored. Tea and coffee in the room were never replenished throughout our stay. Though there were ants in the tea making tray so it's not like the tea was terribly appetising. The included breakfast was a joke.

We booked a tour through the hotel and had a similar horrendous experience as a previous reviewer. The driver we were introduced to by the hotel drove out, picked up someone they said was a relative, disappeared and had the relative take over. The new guy wouldn't take us to the destinations we had agreed on, instead detouring to all sorts of tourist traps. We spoke to the manager of the hotel about this, he was some piece of work. This website will not allow the language needed to properly describe this character.

The hotel offers a free village tour. While the tour itself was quite good, we were taken to an artist's house and felt pressured to buy his art, so that ultimately, this "free" tour cost about the same as if we had booked it externally.

Apparently the hotel is owned by a foreign couple who are never there, so if you're looking to patronise a local indonesian establishment, this isn't it. Probably also accounts for the place being run like Fawlty Towers by staff who could care less.

  • Stayed June 2011, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
paulindracollett, Owner at Alam Sari, responded to this review, August 11, 2011
Dear guest,

Having guests come to Bali and experience the magic of this island's culture and natural beauty while accommodating them in comfort is our ultimate goal. That you did not experience this is something that concerns us and we are taking actions to correct it. We sincerely apologize for your experience. Below we have included some responses to particular issues and actions we are taking.

We are very concerned about your comments on the friendliness of the staff as the warmth and service of our employees is something that many previous reviewers have identified as a strength of Alam Sari. Building upon our relationship with our local community, our staff are hired largely from our neighboring village of Keliki and trained to meet high service standards. That said, we are committed to having ALL guests experience this and have implemented ongoing training programs to address this issue.

We regret the experience you had with your organized tour. At busy times we are sometimes obliged to hire external drivers. Your experience was nonetheless unacceptable and we have reprimanded those involved and put in place measures to assure it does not happen again.

It is certainly not our intention to pressure guests into purchasing paintings or any other items during the village tour, which is a free service offered to all our guests with no strings attached. We are however blessed to have a relationship with the village of Keliki, whose name is renowned in the Ubud area for producing the fine artistic painting style seen on the tour. Guests are welcome to view this artwork and make purchases as they desire, a proposition that we have reinforced with our guides and the artist himself.

We do hope that our guests experience a closeness to nature in organized excursions, Alam Sari's lush natural surroundings and garden bathrooms. We do our utmost to balance this proximity to nature with guest comfort. We regret that you were bothered by pests during your stay and we are redoubling our efforts to address this while maintaining our environmental ethic that attempts to minimize the use of harmful pesticides.

The noise that sometimes comes from the road below the property is indeed unfortunate and something we have tried to address in a number of ways. Unfortunately, the traffic on our road, and indeed all roads in Bali, has increased significantly since we found this beautiful piece of land almost twenty years ago. It is something we, alongside the people of Keliki, have needed to adapt to as the economy of Bali has developed.

We regret the assumptions made about our active participation in the management of Alam Sari as owners living on the island and affirm our full confidence in our trained and experienced Balinese management team to work with us to address these issues. We would again like to offer our sincerest apologies for the issues you have described and hope this note clarifies our commitment to addressing guest concerns and ensuring that all those staying at Alam Sari have a comfortable and fulfilling stay with us. Please feel free to contact us for any further concerns.

Owners, Alam Sari

Om Santi:santi:santi:om
May peace prevail on earth
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Berkeley, California
2 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed May 14, 2011

My first night in Bali was spent at Alam Sari Hotel. It was a perfect way to unwind and rest a bit from jet lag. Beautiful tropical setting, luxurious, large room, delightful food, much of it from the organic gardens on the grounds, and the staff and service were suberb. A pre arranged driver from the hotel picked me up at the airport around 8PM and took me straight away to the hotel avoiding the crowded and congested atmosphere around the airport.
If I returned to Bali Alam Sari would again be my first stop.

Room Tip: Ask for rom overlooking the pool.
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  • Stayed April 2011, traveled solo
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steamboat Springs, Colorado
Reviewer
3 reviews 3 reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed May 12, 2011

We booked this hotel after being very disappointed in the Hotel Tjampuhan in Ubud and reading some of the great reviews on this website. Overall it was a great change and I have no regrets.

I was a little taken aback at the noise level. We have a room with a wonderful view of the rice paddies, however the street noise is more than I was expecting. I had a vision of a hotel nestled back away from the road and noise, but it sits above the road and the sound carries up. The noise will subside later in the evening, so this did not interfere with sleeping, but it was a bit annoying when trying to have a meal, take a nap or relax by the pool. Granted I live a VERY quiet place, so I tend to be very conscious of city noise.

We did the free village tour with Dewa and were amazed by his English skills, his knowledge, and his generosity in taking us into his own home to explain they way the people in his village live. There was not a single question for which he did not have an answer, and I ask a lot of questions! I highly recommend taking advantage of this amazing "amenity."

The hotel is a little far from Ubud (20-30min drive), but the hotel does run 3 free shuttles a day to Ubud. The times of the shuttle were awkward for our schedule and we ended up hiring a driver for $75,000 rupia (about $8 USD) each way to and from Ubud.

Exceptional value for your $.

  • Stayed May 2011, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Alam Sari

Address: Tromol Pos 03, Tegalalang, Bali 80561, Indonesia
Phone Number:
Location: Indonesia > Bali > Tegalalang
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Swimming Pool
Hotel Style:
Ranked #3 of 4 B&Bs / Inns in Tegalalang
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Alam Sari 3.5*
Number of rooms: 12
Reservation Options:
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Also Known As:
Alam Sari Hotel Tegalalang
Alam Sari Keliki Gianyar
Alam Sari Bali/Tegalalang

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