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“Remarkable hospitality overall!!” 5 of 5 stars
Review of Alila Villas Soori

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Alila Villas Soori
5.0 of 5 Hotel   |   Banjar Dukuh, Desa Kelating | Kerambitan, Tabanan, Bali 82161, Indonesia   |  
Hotel amenities
Ranked #3 of 9 Hotels in Tabanan
Singapore, Singapore
Senior Contributor
24 reviews 24 reviews
24 hotel reviews
Reviews in 22 cities Reviews in 22 cities
36 helpful votes 36 helpful votes
“Remarkable hospitality overall!!”
5 of 5 stars Reviewed June 27, 2011 via mobile

I just returned from a two night stay at alila villas soori and I must say the hospitality shown was really commendable! Right from the minute we arrived, Rina the reception manager was extremely warm and welcoming till the point of departure every little detail was well looked into and taken care of. Even Ari the reservations manager was extremely helpful and graciously upgraded us to an ocean pool villa which was gorgeous to say the least. What really stood out was hiw the staff went all out to make sure your stay in Bali was nothing short of perfect. We were actually stuck in really heavy traffic early this morning on the way to the airport due to heavy rains and some flooding. We had planned for a 1.5 journey to the airport hence left the resort 3.5 hours before our flight departure time. Unexpected crawling traffic however delayed us tremendously and 1.5 hours later had us really anxious. The driver assigned to take us to the airport (Buda) however was not only calm and reassuring but took the iniatitive and started making calls to his collegue at the airport to help make contingency plans by booking us in the next flight as it was starting to look unlikely for us to make it in time. We finally arrived at the airport 3 hours into the journey and 20 mins before our flight was scheduled to take off. Just as we jumped out of the car, another one of alila's staff (futrah) whom we believe is stationed for duty at the airport was all ready to receive us and immediately took over. By some miracle and a lot of help we managed to run to the check in counter which had just closed and with local translations and pleading got us clearance to board the flight!! Futrah even made the effort to run ahead and help clear the airport duty tax whilst we cleared immigration!! We are extremely grateful to have made the flight with barely 2 mins to spare and without the help of alila's staff would not have been possible. So thank you to the impeccable service level you have across every one of your staff from the managers, to drivers and spa masseuse!! You not only made our stay wonderful...you made sure we ended our holiday ended wonderful!! Where other resorts may have excellent service throughout our stay...your staff went the extra mile!! Thank you alila!!!
Ps: I actually took the twin sensation package and stayed at alila uluwatu for 2 nights as well. Another wonderful experience...so moving on to the next review...:)

  • Stayed June 2011
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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392 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (100)
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  • Chinese (Simplified) first
  • Dutch first
  • English first
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English first
San Jose, California
1 review
5 of 5 stars Reviewed June 26, 2011

We stayed at the Alila Soori on our honeymoon. The service was beyond anything we have experienced. We were treated like rock stars, greeted at the front driveway by three staff members. We were handed cool, damp towels, and our luggage was whisked away. We were given a brief orientation of the lobby and grounds as we walked through them. Then we were loaded onto a cart and driven off to our villa, at which fresh drinks awaited us. The check-in process was completed at our room, and our butler introduced himself to us and gave us his extention with instructions to call any time we needed anything.

We made dinner reservations and intended to walk to the restaurant, but as we left our villa a cart and driver were waiting at our door to drive us the short distance to the restaurant. After dinner we snuck back to our hotel without letting them buggy for us, which I think threw them into a bit of a panic. But we walked the grounds, and when we got back to our villa we found a cake waiting for us with candles in it and the words "Happy Honeymoon" on the cake. They must have had it all planned to surprise us but wanted to time it to our arrival back to the room. They did an excellent job.

Needless to say, we will go back and HIGHLY recommend the resort to anyone looking for top-notch service at a low-key resort. Oh, and they have free yoga classes twice a day!

  • Stayed October 2010, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Decatur
1 review
5 of 5 stars Reviewed June 24, 2011

I will never forget the experience of Alila and the top of top service it provided my husband and myself during our recent stay. I could tell you about the food (WOW), the accomodations (STUNNING LUXURY), but the service (LIKE NONE OTHER). I love the attention to every detail. I felt like family. We were treated just like royalty and were loved and cared for. Marco Groten (GENERAL MANAGER) rocks. Leaving nothing to the imagination at Alila....true perfection.

Ashton Hall (CHEF) my new BFF. Makes it look all too easy but none the less kicks some cookin' butt in that kitchen. Fried ice-cream (YUMMY) and six course Chef tasting on the Ocean. Well we will always remember you and see you in Buckhead one day!

  • Stayed June 2011, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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London, United Kingdom
Contributor
16 reviews 16 reviews
14 hotel reviews
Reviews in 14 cities Reviews in 14 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed June 21, 2011

We checked in for three incredible nights at Alila Villas Soori - by far one of the best hotel and villa complexes I've been to, with exceptional service and attention to detail.

The resort's stylish villas have a lovely setting, between a black sand beach and rice paddies. Ours had its own pool, direct beach access and uninterrupted sea views.

Facilities include yoga classes and gym overlooking the ocean, a large pool (in addition to private pools in the villas), a spa and two fabulous restaurants. The resort also arranges 'Journeys' which are half and full day experiences to learn more about Bali's culture and lifestyle. Our culinary journey began with an early morning visit to the local market with the chef to choose ingredients for the day’s dishes. We then worked alongside him in the open air kitchen to prepare delicious chicken dishes which we had for lunch.

We're already trying to work out how soon we can go back! HIghly recommended for a completely get-away-from-it-al luxury break.

Room Tip: Ocean view villas on the top level have best views
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  • Stayed May 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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San Francisco, California
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 14, 2011

The staff at Alila Soori made our trip amazing from beginning to end. Even before we arrived, they had everything we could possibly want arranged for us. They were very thoughtful and went above and beyond to make our stay there exceptional.

Bali itself is a stunning place. Alila is a jewel in the very rich crown of the island. We can't wait to return for another visit!

  • Stayed June 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lake Tahoe, NV
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed May 20, 2011

Great stay at a wonderful hotel. More food options would have been nice as the Hotel is out there, but the best place to relax that I have experienced.

  • Stayed May 2011, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maplewood
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed May 1, 2011 via mobile

I can't say enough good things about our experience at Alila. The service and the attention to every detail is exceptional. Everyone at Alila goes above and beyond and really enjoys what they do, which really comes through. Our experience started well before we even checked in while we were still planning our stay at Alila we were in contact with the assistant manager of the property and she was wonderful and so helpful in answering all of our questions. The level of service only grew from there beginning form our drive to the hotel, our journeys to see Bali and our stay at the hotel. Our villa host Lucien and the other staff was terrific and consistently went above and beyond. There were so many things that they did to make us feel welcome and comfortable and to enrich our time in Bali, too many to name here. We are now loyal Alila customers and rave about our stay here. We loved every moment we spent there!

  • Stayed April 2011
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Alila Villas Soori

Address: Banjar Dukuh, Desa Kelating | Kerambitan, Tabanan, Bali 82161, Indonesia
Location: Indonesia > Bali > Tabanan
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
Ranked #3 of 9 Hotels in Tabanan
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Alila Villas Soori 5*
Number of rooms: 48
Official Description (provided by the hotel):
Alila Villas Soori located along the southwest coast of Bali, near the island’s famous Tanah Lot Temple, Alila Villas Soori offers beachfront living at its most stylish and luxurious. Its contemporary Asian design is seamlessly crafted into the landscape, gently flowing from verdant rice terraces down to the beautiful black-sand beach, with panoramic views across the azure Indian Ocean. ... more   less 
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Also Known As:
Alila Villas Soori Hotel Tabanan
Alila Villas Soori Bali/Tabanan

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