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“Stunning in every way.” 5 of 5 stars
Review of Alila Ubud

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Alila Ubud
4.5 of 5 Resort   |   Desa Melinggih Kelod, Payangan, Bali 80572, Indonesia (Formerly The Chedi)   |  
Hotel amenities
Ranked #3 of 6 Hotels in Payangan
Cambridge, United Kingdom
Senior Contributor
27 reviews 27 reviews
21 hotel reviews
Reviews in 21 cities Reviews in 21 cities
42 helpful votes 42 helpful votes
“Stunning in every way.”
5 of 5 stars Reviewed November 6, 2012

Sandwiched between working paddy fields and a verdant green rain-forest valley, it may not be in the centre of town (rather about 15 minutes drive away) but the Alila Ubud couldn't really have a more idyllic setting. Blending in to this scenery is the Alila's incredible infinity pool, photos of which regularly make the rounds in those round robin e-mails "The World's most amazing pools" etc.

Wild monkeys frequent the grounds encouraged by the promise of food, their antics around the pool area will certainly keep you amused whilst you wile away the hours.

The food is pretty pricey in the restaurant, but the town of Ubud itself is bursting with loads of great dining options offering cuisine from around the world. The hotel is set back from the main road down a winding track through paddy fields (and even a small Balinese temple!) which takes about 5 minutes by car. Transfers to and from town can be pretty pricey if arranged by the hotel, I would suggest asking the hotel to call you a local taxi, as their own cars cost a lot more. You can always borrow one of their loan bikes if you fancy getting around under your ownsteam however, and are a great way to explore the surrounding area.

We were upgraded to the Valley Villa which is set out on stilts over the jungle valley surrounded by durian trees and spectacular views. The villas aren't *that* much more expensive than the regular lead in rooms per night but are SO much better. They comprise of three separate rooms set out like a Balinese home with a wraparound balcony. The centrepiece is the middle room which is half open to the air, filled by a lily pond and sunken bathtub. Incredible. There is even a bath menu to suit all price ranges, the priciest being a champagne bath for 150USD!

Room Tip: Valley Villas simply spectacular.
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  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (202)
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English first
Sydney, Australia
Top Contributor
66 reviews 66 reviews
64 hotel reviews
Reviews in 57 cities Reviews in 57 cities
270 helpful votes 270 helpful votes
2 of 5 stars Reviewed November 6, 2012

The problem with the Alila brand is that their hotels are not consistent in standard.

The Alila Uluwatu is a six star hotel in all aspects - design, F & B, service and room quality (see my review from 2011). The Alila Ubud is it's poor cousin.

On the one hand you have a hotel with good design bones (designed by Kerry Hill about 25 years ago), nice arrival sequence through paddy fields, pleasant reception, dramatic pool setting and good outlook. However, this property hasn't been well maintained.

We stayed in the newest offering the new Terrace Villas that have only just been completed. The description of these new suites on our room reservation noted "panoramic views of the magical Ayung River valley and surrounding volcanoes", however, the suites overlook an overgrown and not very attractive hill at the entry of the hotel.

It's a pity that the owners didn't utilize the talents of Kerry Hill or WOHA in the new villas' design. While there is a good overall intent - the execution, fine detail and refinements that you would expect are just not realized - as they are in detail in Alila Uluwatu.

In the bathroom the acid etched glazed doors to the shower and WC were a poor choice of material as they were already scratched. The minibar joinery unit looks 20 years old and the safe is on floor level. The roman blinds were hard to operate and probably won't stand the test of time. Why not just utilize blockout roller blinds as in the other windows? The Japanese style WC was puzzling but maybe geared toward a market.

The down pillows smelt musty - this is just not acceptable.

On the positive side the suite is spacious and relatively comfortable. Just a shame to see the designers missed the mark.

This hotel does attract a particular quality of guest due to the lower room rate of the smaller rooms. Unfortunately, when we arrived there was the aftermath of a wedding. Some of the guests were in recovery mode and really didn't set the scene for a classy establishment. One sweaty guy had unpacked his whole suitcase in the lobby - scrambling to find his passport perhaps? Colorful T-shirts and underpants all over the lobby floor. A dozen or so of the other rowdy guests were standing in the pool drinking beer and cocktails and clearly worse for wear. No fault of the hotel, however, it really did affect our first impressions of this hotel unfortunately.

The food quality at Alila Ubud was very good at both dinner and breakfast. However, the degustation breakfast concept was ruined by the waitress plonking all 3 courses down at once.

The service was patchy - Alila really need to work on service consistency.

To finish off our experience the car trip to the airport was extremely uncomfortable as the recycle feature on the A/C wasn't working - so the exhaust fumes from the surrounding traffic infiltrated the car - a 90 minute nightmare.

If you have a limited budget then Alila Ubud might be a very good choice for you as there are rooms available from $160 on the internet.

If you have $500 a night to spend on a room forget the Alila Ubud and book a room at the Alila Uluwatu or the Four Seasons Ubud.

  • Stayed October 2012, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JBosselaar, General Manager at Alila Ubud, responded to this review, December 11, 2012
Thank you for sharing your quality input with regard to the new villas.
We have used your input in the various updates and improvements that are being made this this villa category.

Additional decor pieces have arrived, new pillow and bedding collection have replaced the previous choice and the roller blinds being replaced in all villas.

We have addressed the breakfast service sequence to ensure that the a la carte breakfast is served per course to offer a more comfortable breakfast experience.

It was unfortunate that the departing wedding party collided with your arrival and did not allow the regular serene arrival feeling.

With help of your review we have identified the vehicle and addressed this with our operator.
The vehicle was immediately taken into repair to avoid similar experiences.

I hope to welcome you back to experience the enhanced Terrace Tree Villas on a future stay.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Adelaide, Australia
Contributor
15 reviews 15 reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed October 31, 2012

Allila Ubud was recommended by a work colleague and I am pleased to say it has more than lived up yo it's promise. The staff are great, nothing is too much trouble. I will definitely opt for a Villa if I return (and I think I will!) I had not been to Bali before and travelling through Kuta on my arrival reminded me why! Ubud on the other hand is just heavenly - please visit this lovely place- you won' t regret it :)

  • Stayed October 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lancashire
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed October 31, 2012

As part of our Bali holiday we stayed for three nights at the Alila. The location is excellent with wonderful views, although if you are not good with steps this place is best avoided. There cannot be many pools with a view like the one at the Alila, and the food, especially breakfast with home made bread, is excellent. The spa and the spa staff are also very good indeed.

A family of monkeys came to visit every day lookng for the scraps of food left in the offerings which are left for the spirits all over Bali. They were fairly tame and did not try to molest you as in some places. Speaking of wildlife, on the first night we were disturbed by two geckos which had moved in behind the wardrobe. We would just get off to sleep when they would screech and wake us up. After a few episodes of this we called reception who sent two men down, however they couldn't get to them, so we had to put up with it for the rest of the night. We were told that someone would come the following day, and we also mentioned it at the desk the following morning. No one came and in the late afternoon I had to complain. Eventually a 'pest control' man came and between us we caught the geckos and released them back into the jungle. They may well eat the mozzies but we didn't fancy two more nights of disturbed sleep! Part of the problem was that there was a false back to the wardrobe which made catching them very difficult.

The rooms are quite small by the standards of the other hotels and there is nowhere inside to sit other than the bed. (Maybe pay extra for a villa?) The room was also quite dusty and although the linen was clean the room curtains and blinds looked in need of a thorough clean, or possibly refurbishment. On our last night staff came and said a lot of mosquitos were expected and started knocking nails into the furniture and hanging mosquito nets on bits of string around the bed - though I have to say that we didn't have any problems with mozzies whilst we were there.

One afternoon there was a free display of Balinese dancing by local girls and their teacher which was very enjoyable.

The hotel also runs a shuttle bus into Ubud twice in the morning and twice in the afternoon which we used one day. If you want to eat in Ubud in the evenings the hotel can arrange a car for you.
Ubud was interesting (take care with the 4 foot deep holes in the pavement) and haggle hard if you go to the market. There are some good shops amongst the usual tourists goods.

I would say that it's quite a good place to chill out for a few days withing reach of Ubud, though if we go back to Bali we probably wouldn't stay here again, unlike the other two hotels we stayed in.

Room Tip: Get a Villa
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  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
York, United Kingdom
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed October 28, 2012

Our five nights at the start of our honeymoon was faultless. E staff could not do enough to help you with anything. The breakfasts were out of this world, the food was absolutely delicious and the cocktails fabulous. I would go back right now with no hesitation. We stayed in a beautiful room with balcony and fabulous views. The hotel is very peaceful and quiet which is perfect if you want relaxation. We took the free shuttle bus into town on three days which was a good contrast and the town was fascinating to meander around and browse. We booked into the spice market dinner experience which was great and also booked to have a romantic dinner under the stars at the end of the pool on a private table for two which the staff decorated with lots of candles and orchids - just wonderful. If you want a peaceful piece of relaxation with affordable luxury in mind book this place, you will not be disappointed.

  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hong Kong
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed October 26, 2012

My husband and I like a little luxury when we travel but we can't always afford it. The Alila Ubud gave us the chance to indulge in some true pampering at a price we could manage, all in a location that made for easy exploration of Ubud.

We stayed in a Deluxe Room and it was *stunning*—huge outdoor soaking tub and shower, outrageously comfortable bed, and all the little details and appointments that make you feel taken care of. And that's just the room!

At every turn the staff was gracious and helpful. We were only there for a few days and we could have spent the whole time just researching how to spend our days, but the 'Liesure Concierges' helped us plan outings to see Ubud and the surrounding area. (Quick aside: If you're wondering weather hiring the liesure concierge is worth the money, consider this: after trekking around a rice paddy for over an hour in absurd heat, we returned to the car to find our driver handing us each chilled towel and bottle of water. That's service, folks.)

And I couldn't possible write a review without mentioning the breakfast, which was included in our room rate: table service, freshly-brewed coffee, freshly-squeezed juice, and a tasting menu where you're actually *encouraged* to order 2 or 3 items. Think of every 'breakfast is included' experience you've ever had, and imagine exactly the opposite.

If you're thinking of visiting Ubud, I can't state this clearly enough: STAY AT THE ALILA!

One last thing: during our stay the staff caught wind of the fact that my husband had studied Indonesian gamelan music in grad school. On our last night we came back to the room to find a *hand-written note* thanking us for our stay, along with a CD of Balinese traditional music. A gift! We were honestly floored, and if given the chance I would stay there again in a heartbeat.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dublin, Ireland
Top Contributor
60 reviews 60 reviews
16 hotel reviews
Reviews in 22 cities Reviews in 22 cities
95 helpful votes 95 helpful votes
4 of 5 stars Reviewed October 23, 2012

I stayed here for three nights in Oct as part of my honeymoon. First of I have to say I liked the location. My wife and I liked being away from everything. We travelled into Ubud once and there isn't alot to see and do there for us, we ate at Bridges (average) and went home, When we arrived we had lunch while awaiting our room. On collection of our key we were informed that we had been upgraded to a tree top Villa room 304. The villa was charming and set a litte away from the hotel at the crest of the Jungle. On arrival to our room we were welcomed by a troop of monkeys on our balcony. This hotel is set in the jungle as it were so not for those who have an issue with insects.
The room was very relaxing and definitly the best feature of the hotel for me. We hung out by the pool one of the days and our final morning and I have to say I liked the serenity we enjoyed there. No children, mainly couples just doing there own thing which is what we like. The food at the hotel was the weakest of the four hotels we stayed at on our honeymoon but it was fine. But for us this hotel was made by the room I would definitly book a Villa if I was ever to return.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Alila Ubud

Address: Desa Melinggih Kelod, Payangan, Bali 80572, Indonesia (Formerly The Chedi)
Location: Indonesia > Bali > Payangan
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#2 Top resorts Hotel in Payangan
#2 Spa Hotel in Payangan
#3 Luxury Hotel in Payangan
#3 Romantic Hotel in Payangan
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Alila Ubud 4.5*
Number of rooms: 68
Official Description (provided by the hotel):
Alila Ubud hotel is a tranquil and secluded hillside retreat that sits high up on the edge of the rich green Ayung River valley in Bali's central foothills, in the traditional Balinese hill village of Payangan.The resort is located 15 minutes from Ubud, the island's cultural heart. Blending contemporary design and traditional Balinese architecture, the secluded courtyards, spacious terraces and private gardens of our charming Ubud boutique hotel create an intimate feeling like none other. ... more   less 
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Also Known As:
Alila Ubud Hotel Gianyar
Alila Ubud Gianyar
Alila Ubud Bali/Payangan

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