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“Roaches, bugs, dirty rooms...” 1 of 5 stars
Review of Crossland Economy Studios - Kansas City - Independence

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Crossland Economy Studios - Kansas City - Independence
2.0 of 5 Hotel   |   14800 East 42nd Street, Independence, MO 64055 (Formerly Crossland - Independence)   |  
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Ranked #15 of 17 Hotels in Independence
Montclair, New Jersey
Senior Contributor
27 reviews 27 reviews
22 hotel reviews
Reviews in 17 cities Reviews in 17 cities
19 helpful votes 19 helpful votes
“Roaches, bugs, dirty rooms...”
1 of 5 stars Reviewed October 4, 2011

I will not stay here again even if they give it to us for free, no way!!!
There were roaches on the walls, bugs and fly all over the room, there were also a roach inside the mini fridge, room wasn't clean enough, no towels I had to call front desk to get some, the room was
to small that I don't even think one person only will be comfortable there. And internet connection is terrible, and they charge you $4.99 for the connection that is not even good, plus you have to call a number the front desk would give you if you have any problems with the connection, they won't call for you, but you have to pay the front desk for the connection, ??? It don't make any sense at all!!!
TV, can't see almost anything, channels are horrible!!! This is one of the most horrible hotel we ever stayed, but I have to say the front desk staff were nice. THE MATTRESS WERE SO HARD LIKE A PIECE OF WOOD!!!

  • Stayed October 2011, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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51 reviews from our community

Traveler rating
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    12
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    2.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
  • English first
  • Any
English first
Minneapolis, Minnesota
Contributor
13 reviews 13 reviews
5 hotel reviews
Reviews in 3 cities Reviews in 3 cities
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed August 3, 2010

My friend and I traveled to the Kansas City/Independence, MO area for a baseball game (Royals vs. Twins). We decided to stay wherever we could find a good deal. We landed on the Crossland because it was cheap - and since it's an extended-stay property, the room included a kitchenette so we didn't have to eat all our meals out.

I've never stayed in any kind of extended-stay hotel before. This place would be ideal for someone visiting the area for more than a week at a time, but we were only there three nights.

Because of the extended-stay nature of the property, there was no daily housekeeping. You could take out your own trash and bring your towels to the front desk to exchange them for clean ones. For stays less than 7 nights, there was no housekeeping at all (unless you wanted the "daily refresh" for $3/night). Longer stays include housekeeping once every 7 days.

The location was great - easy to get to, and there was plenty of parking available. It was also very close to Kauffman Stadium, which was why we were in the area to begin with. There were lots of restaurants nearby as well as grocery stores.

The TV was old and took a while to get "warmed up." Had to wait for about 5 minutes after turning it on before the picture would show up. In a room with 2 beds, there was only one chair and a small table. There were dishes available for use in the kitchenette, but no tissues in the entire room. Also, there was no actual closet, just a rod by the door. The dresser was small and only had 3 drawers - this would have been very inconvenient had we been staying for more than 3 nights.

The lights were wired strangely. There was a bright overhead light by the door, and another very bright fluorescent light by the kitchen/bathroom. In order to use the bedside lamps, the light by the door had to be on, which meant we had to get out of bed to turn the lights off if we wanted to read before we went to sleep.

There were ants in the bathroom.

Wireless internet was available for $5 for the entire stay. We were not told this upon checking in, and didn't know about it until the last night when my friend asked about it. Since there was only one night left, we declined.

What we found most worriesome, however, was the lack of security. When we checked in, my friend (she made the reservation) just said her name, and the person working the desk gave her a key (only 1 key for two of us). The next day, the key wasn't working, so my friend went down to the front desk to get it fixed. The worker there (different person than the night before) just asked for her room number and made a new key - no checking to confirm that she was actually staying there. All the doors open to the outdoors, not to an internal hallway, so it would be very easy for someone to get in.

Overall, it wasn't really a bad experience, but it wasn't right for our stay. The price was right, but it wasn't for us. Next time we will choose to stay in a place designed for visitors staying a few days.

  • Stayed July 2010, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Northeast Ohio
Top Contributor
85 reviews 85 reviews
16 hotel reviews
Reviews in 41 cities Reviews in 41 cities
70 helpful votes 70 helpful votes
1 of 5 stars Reviewed September 28, 2009

My husband and I were attending a conference and this hotel was recommended by the conference staff. I have no idea why. There are lots of nice hotels in the area. I had requested a non-smoking room but when I arrived the room reeked of cigarette smoke and we were told the hotel was full and there were no other rooms. Only one light bulb in the entire room worked. I wondered if this was on purpose in hopes that I wouldn't notice the filthy carpet which was not just "stained." They obviously hadn't even tried to get the dirt out. There were no washcloths at all. The ceiling and walls were covered with water stains. The lampshades were stained. The shower didn't work. When I arrived, the room had not been made up (my husband had spent one night there already). When he called to get someone to make the bed, he was told that you only get maid service if you stay more than 5 nights. They obviously cater to short term area workers. Since I had pre-paid for our reservation through Travelocity, I knew I wouldn't likely get my money back but the place was so depressing I told my husband to not even set down my suitcase. We drove across the street and stayed at the Motel 6 for $49 a night. The next day talking to some conference people, I discovered we were not the only ones to have moved. And some people had known better than to book there in the first place. I'm usually pretty forgiving and if a room is clean I don't worry too much about worn furnishings. But this place is a dive.

  • Stayed September 2009, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Tulsa, Oklahoma
Senior Contributor
25 reviews 25 reviews
19 hotel reviews
Reviews in 19 cities Reviews in 19 cities
18 helpful votes 18 helpful votes
2 of 5 stars Reviewed September 3, 2009

I stayed at Crossland for several weeks. The rooms were extremely cramped, paint was peeling off the exterior doors, trash was piled in the hallways and the price was about 100 dollars more than cleaner, newer extended stay properties in the area. The bed was uncomfortable without fitted sheets and you find yourself laying on a nasty mattress by morning. If you plan to stay here, get all your vaccinations as if you were going to a third world country and pack a handgun and sleep with it.

  • Stayed June 2009, traveled on business
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Omaha, Nebraska
1 review
1 of 5 stars Reviewed July 18, 2009

I was a little disappointed to learn that when you book "non-smoking" online that it is not guaranteed. I walked into a room that reeked of 10 years of smoke in the carpet, walls and bed linens. When I asked about non-smoking rooms there were none available and I could not have a refund so they handed over a bottle of air freshener. The next best part was when I went into the shower, it obviously hadn't been cleaned because there was soap that had already been used and there was small curly black hairs (one can only imagine!!!!) stuck to the wall of the shower. They either need to hire a new cleaning crew or a cleaning crew period.

People have written that it was worth the amount of $ they paid but seriously I'm not sure if that's the truth. It seemed like a pretty great deal until I was hit with over $15 in taxes and fees, which at that point a Super 8 or Motel 6 would have def. beat this one out. It is right next to the highway which is very convenient but at the same time the walls were so thin it was very loud.

  • Stayed July 2009, traveled with friends
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Wichita, Kansas
Contributor
15 reviews 15 reviews
11 hotel reviews
Reviews in 10 cities Reviews in 10 cities
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed November 4, 2008

We stayed a saturday night before a Chiefs game. When I booked on priceline I did not realize that i was getting 2 "queen" rooms. Which is a room with only 1 queen bed. After i had it booked I called the hotel dirrectly to see if I could change it to, two rooms with two double beds, they said it would be an extra charge of $11 per room, since I booked it on price line for $30 the extra $11 did not seem too bad.

I called the Friday before to comfirm our reservations and they said that we were down, and they said they should have two rooms with two double beds.

We checked in at around 9pm that night. They lady at the desk pulled up our reservations and said that we only had one room with two double beds. But that she would give us two "queen" rooms for the price of one double room. I said that would be fine. We got our room keys and went to check into the the "double room". Come to find out when we opened the door, someone was already in the room. "oops". So i went back to the front desk and she said she as no other rooms open. I asked her for any room she had left. So she eneded up giving us 2 handycap rooms for the price of the one double. So needles to say we got 4 rooms for the price of 2.

Beds were very hard, the room i was in was infested with flies, one of the hanycap rooms had roaches. My brother said " all the rooms seem to have a diffirent kind of smell". Which was true. And yes it is right next to the high was. And it is very loud. So I am going to cross this Crossland off my list of places to stay. But i guess for $40 a night you get what you pay for.

  • Stayed November 2008, traveled with family
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 2 of 5 stars Check in / front desk
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
    • 1 of 5 stars Business service (e.g., internet access)
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Cincinnati, Ohio
Top Contributor
312 reviews 312 reviews
100 hotel reviews
Reviews in 139 cities Reviews in 139 cities
300 helpful votes 300 helpful votes
4 of 5 stars Reviewed September 22, 2008

Got this hotel for Thur-Sun in Sept 08. Booked on Priceline for $30 + tax/fees a night. For that price this place was definately acceptable. The room was decently clean. The bed wasnt the greatest, but the sheets were clean. The TV is small. The kitchen appeared clean and functioned. The shower and bathroom was average. They did provide us with a rollaway bed and extra blankets for the 3rd member of our traveling party. The guy at the front desk did call up and ask us how the room was which was nice. You have to take your towels down to the lobby and exchange them for new ones as you have to at most extended stays. For the money this place was decent, i would say a good value for the cheap price. It definately beat my expectations which were tempered.

G Man

  • Liked — Kitchen, rollaway bed, location close to Kauffman Stadium/highway
  • Stayed September 2008, traveled with friends
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Check in / front desk
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Crossland Economy Studios - Kansas City - Independence

Address: 14800 East 42nd Street, Independence, MO 64055 (Formerly Crossland - Independence)
Phone Number:
Location: United States > Missouri > Independence
Amenities:
Business Center with Internet Access Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #15 of 17 Hotels in Independence
Price Range (Based on Average Rates): $
Hotel Class:2 star — Crossland Economy Studios - Kansas City - Independence 2*
Number of rooms: 1
Reservation Options:
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Also Known As:
Extended Stay America Independence

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