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“Would not recommend” 2 of 5 stars
Review of Quality Inn & Suites

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Quality Inn & Suites
2.0 of 5 Hotel   |   4200 South Noland Road, Independence, MO 64055 (Formerly Regency Inn)   |  
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Ranked #12 of 17 Hotels in Independence
Seattle
Contributor
12 reviews 12 reviews
11 hotel reviews
Reviews in 8 cities Reviews in 8 cities
10 helpful votes 10 helpful votes
“Would not recommend”
2 of 5 stars Reviewed August 30, 2011

Although the room was budget friendly, I would never stay there again. There was an overwhelming smell of mold/mildew, and the room felt very damp. My husband and I were very uncomfortable there and did not sleep well at all.

  • Stayed August 2011, traveled on business
    • 4 of 5 stars Value
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BettyIndependence, Director of Sales at Quality Inn & Suites, responded to this review, September 22, 2011
As always, we appreciate our guests taking the time to express their opinions about their stay with us. It is unfortunate, but, yes we were experiencing a challenge with a mildew odor in a few of our rooms. I would like you to know we have been working on that issue and have found the cause. Please give us another try in the future.
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115 reviews from our community

Traveler rating
    25
    18
    32
    23
    17
See reviews for
46
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (29)
Date | Rating
  • English first
  • French first
  • Any
English first
Cairo, Missouri
Senior Contributor
29 reviews 29 reviews
23 hotel reviews
Reviews in 16 cities Reviews in 16 cities
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed July 29, 2011

Very nice staff at check in. Room was very spacious and nice. Beds were very comfortable. Free breakfast in the morning was very good. Overall, very well pleased with the service, price, quality, and cleaniness. The pool area looked great too, however I didnt use it. The hotel is close to I70, shopping, Harry Truman musuem, Arrowhead & Kauffman stadiums.

  • Stayed July 2011, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saint Charles, Missouri
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed July 28, 2011

My family and I stayed at this hotel/motel for one night. I was a bit disapointed in that I could tell it was and older motel that was refurbished and just couldnt overcome its old bones. Carpet was not that great even thought it was repainted in the rooms it didnt feel fresh. That being said it wasnt that clean, especially the bathroom, which had a slight smell to it. Breakfast was included and it was ok , they had to open up the conference room to accomodate everyone. I wouldnt stay there again , unless it was the only thing left.

  • Stayed June 2011, traveled with family
    • 2 of 5 stars Value
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
qualityindependencek, Webmaster at Quality Inn & Suites, responded to this review, August 18, 2012
Dear Guest,

Thank you for choosing Quality Inn & Suites for your recent stay in our area.

Thank you for giving us a review, it is very much appreciated. Upon receipt of your review, the following actions were taken:

• Housekeeping was instructed to see to the rooms being properly outfitted before being released for occupancy.

• Housekeeping received additional training in the level of cleanliness required of them as our employees.

• Management were notified of the problem you experienced and situation is being looked into.

I hope that the next time you visit our area, you will once again choose to stay at Quality Inn & Suites. We take our reviews very seriously, and I think you will be greatly pleased.

Sincerely,
Hotel Manager.
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Rockport, Massachusetts
Top Contributor
68 reviews 68 reviews
26 hotel reviews
Reviews in 34 cities Reviews in 34 cities
64 helpful votes 64 helpful votes
2 of 5 stars Reviewed July 28, 2011

We chose this hotel based on our vacation route and because it was part of the "Choice Priveleges" program. I rarely write anything negative about facitlites at which we stay since we tend to research every place carefully before making a decision. However, this hotel was not one of the best for us. Our room was certainly clean enough, and the folks at check in were nice enough. The real drawback here was noise. First, the walls were thin so you heard everything. We had two motocyclists pull in right outside our window several times during the evening and the sound from their engines was incredible. To make matters worse, there was a gap under our door. A family with children was directly across the hall from us and they were in and out of the room constantly and we could hear every piece of their conversation. Every time another room door opened or closed, we heard AND felt it. The room itself was clean and the bed was comfortable enough but without proper insulation, that didn't matter much since sleep was hard to come by. A bit on the expensive side compared to other "overnight" hotels and with the noise factor included, not a great value in our estimation.

Room Tip: Make sure your room is well insulated from the noise.
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  • Stayed July 2011, traveled with family
    • 2 of 5 stars Value
    • 1 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BettyIndependence, Guest Relations Manager at Quality Inn & Suites, responded to this review, September 22, 2011
Dear Guest, thank you for taking the time to express your concerns about our hotel, I would like to discuss the problems with you. We receive very few complaints about noise, so that matter is of concern to me. I would like to try to make the bad experience up to you in some way. You may contact me directly at the hotel (816-373-8856) or via email at gm.mo122@choichotels.com.
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Contributor
19 reviews 19 reviews
3 hotel reviews
Reviews in 17 cities Reviews in 17 cities
18 helpful votes 18 helpful votes
2 of 5 stars Reviewed July 11, 2011 via mobile

Not worth $71.00 we paid. Breakfast was average. Day one of big travel. We will definitively seek out new properties.

  • Stayed July 2011
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BettyIndependence, Guest Relations Manager at Quality Inn & Suites, responded to this review, September 22, 2011
I truely regret that your experience with us was not up to the level we try to give all of our guests, I would lke the opportunity to "make it right" please give us a call or send an email to me at barbharrington75@yahoo.com. Thank you for taking the time to express your frustrations, it does help us become a better hotel.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
manhatttan
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed July 1, 2011

Hotel in need of repair. Doors repainted so many times need to shove door with body weight to open, room thermostat not accurate and room fluctuated from hot to cold all night. Bathtub faucet dripped all night and exhaust fan did not work. Front desk staff made no attempt to fix other to "let maintenance person know". Breakfast not able to accommodate guests when hotel is full. Not enough seating, food, or waffle makers. Very disappointing stay.

  • Stayed June 2011, traveled with family
    • 3 of 5 stars Value
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tulsa, Oklahoma
1 review
3 of 5 stars Reviewed July 1, 2011

my family found the hotel to be friendly, clean with comfortable rooms and beds. showing some age but overall a good experience. The indoor pool area was ok, needed some attention and the hot tub did not work. The outdoor pool area was better. The breakfast was great with lots of selection. the bbq place next door was great and convenient. the hotel has ez access to the ballparks, just 3 miles away.

  • Stayed June 2011, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Quality Inn & Suites

Address: 4200 South Noland Road, Independence, MO 64055 (Formerly Regency Inn)
Phone Number:
Location: United States > Missouri > Independence
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #12 of 17 Hotels in Independence
Price Range (Based on Average Rates): $
Hotel Class:2 star — Quality Inn & Suites 2*
Number of rooms: 87
Official Description (provided by the hotel):
The hotel is located right on I-70, 4 miles from the Kansas City Chiefs-Arrowhead Stadium. Also near to the Kansas City Royals MLB-Kauffman Stadium and the Riverboat Casinos. Just minutes from the Gateway to Independence, Missouri. Steps from major activities and events in the area, a superb East Kansas City location. Complimentary daily hot breakfast included in room rate, free WIFI in all rooms, plenty of free, onsite parking and easy access to nearby freeways. ... more   less 
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Also Known As:
Quality Inn And Suites
Quality Hotel Independence
Quality Inn Independence
Independence Quality Inn

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