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“ABSOLUTLEY AWESOME!!!!” 5 of 5 stars
Review of Holiday Inn Express Suites Independence

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Holiday Inn Express Suites Independence
2.5 of 5 Hotel   |   19901 E Valley View Parkway, Independence, MO 64057-1597   |  
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Ranked #5 of 18 Hotels in Independence
Certificate of Excellence 2014
Redfield, Arkansas
1 review
1 helpful vote 1 helpful vote
“ABSOLUTLEY AWESOME!!!!”
5 of 5 stars Reviewed January 31, 2014

Our stay with the Holiday Inn Express in Independence, Missouri was an exceptional experience!!! Thank you to Scott Johnson for such a clean and inviting pool and spa! He has done a FANTASTIC job with the cleanliness and upkeep!!! ALL the staff and management has made our stay VERY enjoyable! Thank you to all and we are looking forward to next year!!!! Elite Boxing...Lisa Braun, Jordan, Lou and Robin Ogle...National Silver Gloves Tournament Contender (Jordan Ogle)

Room Tip: Just ask for what you want...or ask Scott!!
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  • Stayed January 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KenJacobs, Guest Relations Manager at Holiday Inn Express Suites Independence, responded to this review, February 1, 2014
Dear Akalie,

Thanks so much for posting your awesome review about your recent stay with us. We want to provide all our guests with the best in service and accommodations and I'm glad we exceeded your expectations. It was great fun for us to get to know you and learn more about Silver Gloves Boxing. We look forward to welcoming you back and serving you again next year.

Sincerely,

Ken Jacobs
Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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273 reviews from our community

Traveler rating
    190
    51
    15
    9
    8
See reviews for
96
42
11
65
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (51)
Date | Rating
  • English first
  • Any
English first
Bellevue, Nebraska
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 24, 2014

Everyone was very willing to help us, and staff was super friendly. Everything was very clean. Only thing was the workout equipment was a little outdated, but it got the job done. We were swimming and wanted to use the hot tub, and Scott the Maintenence guy was very friendly and explained to us how they have updated to all salt water, and was very knowledgeable. Super nice staff, and highly recommend this place. Cookies at the desk were awesome too:)

  • Stayed January 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KenJacobs, Guest Relations Manager at Holiday Inn Express Suites Independence, responded to this review, January 27, 2014
Dear JEFFICA123,

Thank you taking the time to write and submit your excellent comments regarding your stay at our hotel. We realize you have many choices when it comes to lodging, and we sincerely appreciate your business and recommendation. I hope we can welcome you back and thank you in person soon.

Sincerely,

Ken Jacobs
Guest Relations Manager
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1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 17, 2014

Incredibly friendly staff, especially Scott, who pointed me towards TripAdvisor. Rooms are clean and we'll maintained. I will definitely be a repeat customer if business brings me back to Independence, Missouri.

Stayed January 2014, traveled on business
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KenJacobs, Guest Relations Manager at Holiday Inn Express Suites Independence, responded to this review, January 19, 2014
Dear Walter H,

Thank you very much for posting your nice comments and 5 star rating. Its guests like you who make our jobs of providing the highest standards of cleanliness, service and facilities very rewarding. We are very proud of our people and appreciate your recognition of jobs well done by our team. Scott is terrific and I'll be sure he receives the positive recognition he deserves for being mentioned here by you. We look forward to welcoming you back and thanking you in person the next time you are here.

Sincerely,

Ken Jacobs
Guest Relations Manager
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Nashville
Senior Contributor
21 reviews 21 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed January 14, 2014 via mobile

Fulfills all the expectations for this level of hotel at a VG price. Well appointed, clean comfortable room. Excellent service and cookies at check-in. The breakfast is what you expect at these places over done eggs and tough pancakes but at least they have more than cold cereal.

Stayed January 2014, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KenJacobs, Guest Relations Manager at Holiday Inn Express Suites Independence, responded to this review, January 15, 2014
Dear c r,

Thanks for taking the time to post your nice review about our hotel. I'm glad you found us to be a good value and that you were happy with the service and accommodations we provide. I hope we can serve you here again.

Sincerely,

Ken Jacobs
Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kansas City, Missouri
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 11, 2014

Not only did the staff keep me happy but, I observed the other guests as well stay very happy. The cleanliness and appearance was the "right at home" feeling. Tiffany at front desk was very kind and scott the maintanance man and bristol ,a staff member were also very friendly and made me feel very welcome. They all worked as a team to keep all guests happy and satisfied.

  • Stayed January 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KenJacobs, Guest Relations Manager at Holiday Inn Express Suites Independence, responded to this review, January 13, 2014
Dear chrisandsue8276,

We are always very happy when a guest comments about the wonderful service they have received. As soon as I read your comments, I immediately forwarded them to the management of the hotel to let the team will know what a great job they have done, and also ensure they are recognized for their efforts. I hope you will let us serve you here again.

Sincerely,

Ken Jacobs
Guest Relations Manager
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Cohocton, New York
Senior Contributor
31 reviews 31 reviews
14 hotel reviews
Reviews in 25 cities Reviews in 25 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed January 1, 2014

We had an equipment trailer and had enough room to park. Room was very clean and nice. We heard dogs barking and running in the halls for just a little while so not enough to bother. We would stay here again. Breakfast in the morning was the best of all of them. The young woman that was working that morning went over and above. She even washed our travel mugs so that we had a clean, warm coffee to start out on our travels. Can't say enough about the breakfast area, quality of food, and service.

Room Tip: Great staff
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  • Stayed December 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KenJacobs, Guest Relations Manager at Holiday Inn Express Suites Independence, responded to this review, January 3, 2014
Dear cadan,

Thank you very much for your kind words regarding our hotel and the service and amenities you enjoyed while staying here. It is always our pleasure to receive guest feedback especially when it is as positive as yours. We look forward to and welcome the opportunity to serve you again.

Sincerely,

Ken Jacobs
Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Evansville, Indiana
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 27, 2013

We were looking for a hotel close to family to spend the weekend while visiting from out of town. The price was reasonable, breakfast fresh, rooms clean, and the staff very friendly and responsive. Scott even stopped into the pool to make sure everything was okay and gave our boys a ball to play with! Would definitely stay here again!

  • Stayed December 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KenJacobs, Guest Relations Manager at Holiday Inn Express Suites Independence, responded to this review, December 30, 2013
Dear Indianafamily5,

Thank you for taking the time to write and submit a review of our hotel. It is our goal to provide our guests with the utmost in service, comfort, cleanliness, value and facilities, and I am glad we exceeded your expectations. We really appreciate your business and your feedback and look forward to welcoming you back on a future visit.

Sincerely,

Ken Jacobs
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Suites Independence

Address: 19901 E Valley View Parkway, Independence, MO 64057-1597
Phone Number:
Location: United States > Missouri > Independence
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#3 Romantic Hotel in Independence
#3 Business Hotel in Independence
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Suites Independence 2.5*
Number of rooms: 91
Official Description (provided by the hotel):
The Holiday Inn Express Hotel & Suites Independence-Kansas City, Missouri is conveniently located near the Arrowhead and Kauffman Stadiums, home of both the Kansas City Chiefs Football and the Royals Baseball teams. You will also be surrounded by a variety of dining establishments that are within walking distance. The hotel is located minutes away from the Independence Center shopping mall, which makes for an easy visit to the wide variety of stores lining the 39th Street Shopping District.The hotel is also located just a few blocks from the new Center Point Medical Center, as well as Bass Pro.The Holiday Inn Express is the best place to stay if you are visiting the Harry S. Truman Library and Museum which is now showing the Truman and Israel exhibit. Make sure to see the Truman Home, Truman Courthouse and Office, as well as the Truman Memorial. The hotel is also conveniently located to visitors of the National Frontier Trails Museum, launching point of the Oregon Trail, as well as the Santa Fe and California Trails.Be sure to visit the Bingham Waggoner Estate and the Historic Independence Square! The Mormon Visitors Center, Community of Christ Temple and Auditorium, Hidden Valley Sports Complex, and The Sports Lodge are also conveniently located. We are minutes from the Sprint Center. ... more   less 
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Also Known As:
Holiday Inn Express Suites Independence Hotel Independence
Holiday Inn Independence
Independence Holiday Inn
Holiday Inn Express Independence

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