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“First time stay but won't be the last” 5 of 5 stars
Review of Holiday Inn Express Suites Independence

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Holiday Inn Express Suites Independence
2.5 of 5 Hotel   |   19901 E Valley View Parkway, Independence, MO 64057-1597   |  
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Ranked #2 of 17 hotels in Independence
Canton, Georgia
1 review
“First time stay but won't be the last”
5 of 5 stars Reviewed October 12, 2013

Our rooms were very clean and pleasant. The pet walking area was very nice. The staff was friendly and helpful -- recommending good, nearby restaurants. The hotel was quiet and comfortable. We got a great night's sleep . . . always hard in a new place.

  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KenJacobs, Guest Relations Manager at Holiday Inn Express Suites Independence, responded to this review, October 13, 2013
Dear Jan L,

Thanks for making your very first TA review about your recent experience at our hotel. We endeavor to give all our guests the best in service and accommodations and we appreciate your compliments. I hope you will let us serve you here again.

Sincerely,

Ken Jacobs
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

211 people have reviewed this hotel

Traveler rating
    148
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    13
    7
    8
See reviews for
71
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51
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (41)
Date | Rating
  • English first
  • Any
English first
Grand Junction, CO
2 reviews
5 of 5 stars Reviewed October 12, 2013

We spent a week staying at this motel. We really enjoyed it -- Especially Mariah who took absolutely super care of the breakfast bar. She was always friendly and personable while continually making sure that EVERYTHING was perfect with the food, etc. Scott was always friendly and making sure that everything maintenance-wise was good with our room. Liz made the cutest dog holding the remote control while cleaning the room.

  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KenJacobs, Guest Relations Manager at Holiday Inn Express Suites Independence, responded to this review, October 13, 2013
Dear Jim B,

Thank you very much for your lengthy stay and for posting your great review and 5 star rating. Its guests like you who make our jobs of providing the highest standards of cleanliness, service and facilities very rewarding. We are very proud of our people and appreciate your recognition of jobs well done by our team. I'll be sure to share your comments with them and reward them for being mentioned here by you. We look forward to welcoming you back and thanking you in person the next time you are here.

Sincerely,

Ken Jacobs
Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Naples, FL
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 7, 2013

We tried to stay in Holiday Inn Express hotels on our summer travels this year, and this was the best one. My husband loved the saltwater pool and spa. 2 great restaurants across the street. The room was very clean, service good and personnel polite and friendly. Wish they were all this well managed and maintained.

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Warrensburg, Missouri
1 review
5 of 5 stars Reviewed October 6, 2013

We had our annual Christmas shopping trip to KC and had a wonderful stay. When we arrived we had four in our party so they made sure we had enough supplies to accommodate 4 with our coffee and towels. The room was extremely clean, great hot breakfast and the beds were very comfortable.

  • Stayed October 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hickman
2 reviews
5 of 5 stars Reviewed October 5, 2013

This is a nice hotel with a great staff. Our room was comfortable and roomy. The staff was amazing. They really care about their customers. We ate their breakfast and it was good. I was amazed at how fast the staff cleaned up the tables after people finished eating. I would definitely stay here again and I plan on it!!

Stayed October 2013, traveled with friends
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
McKinney, Texas
1 review
5 of 5 stars Reviewed October 1, 2013

I believe this is the fourth extended stay at the hotel. Rooms are clean and nice. The staff is what makes us come back to this one. All are polite and friendly, from the front desk to the hard working cleaning staff.

  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KenJacobs, Guest Relations Manager at Holiday Inn Express Suites Independence, responded to this review, October 2, 2013
Dear baienen01,

Thanks so much for taking the time to share your comments about your experiences at our hotel. I'm glad you know you can count on us for excellent service and accommodations, and we really appreciate your kind words about our team. We look forward to serving you here again on future visits.

Sincerely,

Ken Jacobs
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Greeley, CO
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed September 30, 2013

I have stayed in many Holiday Inn Express hotels. This is absolutely one of the best. The staff is the most friendly I have every come across. My wife accidently locked herself out of the room. Scott, the maintance supervisor, had her in the room within minutes. The person in the breakfast room kept the area clean, well stocked and welcomed everyone as they walked through the door. Many restaurants are within walking distance. If I am ever in this area again, I will stay here.

  • Stayed September 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KenJacobs, Guest Relations Manager at Holiday Inn Express Suites Independence, responded to this review, October 2, 2013
Dear GNeal22,

Thank you for your loyalty to the Holiday Inn family of hotels, and for sharing your comments about your recent stay with us. It is always gratifying to receive guest feedback especially when it is as positive as yours. We look forward to and welcome the opportunity to serve you again in the near future.

Sincerely,

Ken Jacobs
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Holiday Inn Express Suites Independence

Address: 19901 E Valley View Parkway, Independence, MO 64057-1597
Phone Number:
Location: United States > Missouri > Independence
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Independence
#2 Romantic Hotel in Independence
#2 Family Hotel in Independence
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Suites Independence 2.5*
Official Description (provided by the hotel):
The Holiday Inn Express Hotel & Suites Independence-Kansas City, Missouri is conveniently located near the Arrowhead and Kauffman Stadiums, home of both the Kansas City Chiefs Football and the Royals Baseball teams. You will also be surrounded by a variety of dining establishments that are within walking distance. The hotel is located minutes away from the Independence Center shopping mall, which makes for an easy visit to the wide variety of stores lining the 39th Street Shopping District.The hotel is also located just a few blocks from the new Center Point Medical Center, as well as Bass Pro.The Holiday Inn Express is the best place to stay if you are visiting the Harry S. Truman Library and Museum which is now showing the Truman and Israel exhibit. Make sure to see the Truman Home, Truman Courthouse and Office, as well as the Truman Memorial. The hotel is also conveniently located to visitors of the National Frontier Trails Museum, launching point of the Oregon Trail, as well as the Santa Fe and California Trails.Be sure to visit the Bingham Waggoner Estate and the Historic Independence Square! The Mormon Visitors Center, Community of Christ Temple and Auditorium, Hidden Valley Sports Complex, and The Sports Lodge are also conveniently located. We are minutes from the Sprint Center. ... more   less 
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Also Known As:
Holiday Inn Express Suites Independence Hotel Independence
Holiday Inn Independence
Independence Holiday Inn
Holiday Inn Express Independence

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