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“Awesome stay!” 5 of 5 stars
Review of Holiday Inn Express Suites Independence

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Holiday Inn Express Suites Independence
2.5 of 5 Hotel   |   19901 E Valley View Parkway, Independence, MO 64057-1597   |  
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Ranked #5 of 18 Hotels in Independence
Certificate of Excellence 2014
Miramar, Florida
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
“Awesome stay!”
5 of 5 stars Reviewed August 19, 2013

Our stay on 8/15/13 was awesome. Room was exceptional, staff very friendly and met all our expectations. Breakfast was superb with all the food selections available and hot. That has not always been the case in other HIEs we've stayed at over the years. Easy on/off the interstate with plenty of secure parking. We look forward to staying there again and will tell all our friends and family they should do the same.

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KenJacobs, Guest Relations Manager at Holiday Inn Express Suites Independence, responded to this review, August 23, 2013
Dear Dennis T,

Thank you so much for your review---we are so glad you enjoyed your stay with us! Our staff members aim to do anything in their power to fulfill our guests’ needs, as our guests are truly the most important factor in our business. We appreciate your kind words and recommendation and look forward to welcoming you back on a future visit.

Sincerely,

Ken Jacobs
Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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273 reviews from our community

Traveler rating
    190
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (51)
Date | Rating
  • English first
  • Any
English first
Hays, Kansas, United States
1 review
2 of 5 stars Reviewed August 18, 2013

I had booked a suite through the Holiday Inn website 3 months in advance of a mid-June trip to KC. We were headed to the Royals game that evening, so only had an hour or so to check in. Got to the hotel and they said someone at the front desk had given our room away the PREVIOUS NIGHT to someone off the street!! We were placed instead in a regular 2 double bed room and were given a rollaway. It was too late to switch hotels so we had to stay. Wouldn't have minded if they had just overbooked, but to someone the day before? Off the street? Come on!!

Stayed June 2013, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KenJacobs, Guest Relations Manager at Holiday Inn Express Suites Independence, responded to this review, August 20, 2013
Dear Rachel S,

Please accept my sincere apologies for our not being able to get the room you reserved. We would like the chance to make amends, and hope you will contact us via kenjacobs@zmchotels.com, so we can continue this privately. I hope to hear from you soon.

Sincerely,

Ken Jacobs
Guest Relations Manager
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Orangevale, California
1 review
5 of 5 stars Reviewed August 14, 2013

We visit Independence at least twice a year, staying a couple weeks each visit. Feeling safe in our room is one of the important factors, plus the friendly staff, Jason, Deanna, Scott, Miraha, Hugo, Tiffany, Michelle, and the housekeeping staff. This is our California home with humidity.

  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KenJacobs, Guest Relations Manager at Holiday Inn Express Suites Independence, responded to this review, August 17, 2013
Dear ps36ford,

We love having you stay with us and become part of our hotel family. You brighten our day every time we see you. I hope we can be your humid home for a long time. We look forward to welcoming you back the next time you are here.

Sincerely,

Ken Jacobs
Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Clinton, Arkansas
Top Contributor
75 reviews 75 reviews
11 hotel reviews
Reviews in 31 cities Reviews in 31 cities
45 helpful votes 45 helpful votes
5 of 5 stars Reviewed August 13, 2013

Holiday Inn Express I have ever stayed at. The Front desk staff, from Jennifer on was just exceptional. I come to KC and stay a week 4 or 5 times a year to watch the Royals and I have tried a lot of motels around this area. This and the Staybridge Suites are the class of the bunch. I will be staying here from now on.

They recognized me as a platinum member, by the end of the week they had made me feel like a member of the family. The rooms were spotless, the internet was great. I do kinda wish they had direc tv, LOL. The furnishings were great.
Refrig and microwave worked perfectly. the air conditioner did a great job.

The room service was the best I have ever seen. They obviously care about what they are doing. This may be the most peaceful motel I have ever been it. I heard no loud noise or disturbances in over a week. They are as friendly as you could ever want, but you also can have all the privacy you want as the need arises.

For what you get the prices are reasonable. I have just enjoyed every minute of my stay here. Already looking forward to coming back in September.

Very, very highly recommended!

  • Stayed August 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KenJacobs, Guest Relations Manager at Holiday Inn Express Suites Independence, responded to this review, August 14, 2013
Dear James V,

Thank you very much for your loyalty to the IHG family of hotels and for posting your excellent comments and 5 star rating. Its guests like you who make our jobs of providing the highest standards of cleanliness, service and facilities very rewarding. We are very proud of our people and appreciate your recognition of jobs well done by our team. We look forward to welcoming you back and thanking you in person the next time you are here.

Sincerely,

Ken Jacobs
Guest Relations Manager
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O'Fallon, Illinois
Top Contributor
53 reviews 53 reviews
16 hotel reviews
Reviews in 27 cities Reviews in 27 cities
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed August 10, 2013

Alright....had a long couple of days (flooding which closed I-44 both directions, for example), and managed to get to the hotel after a long day...around 11PM. My reservation was perfect, the arrival experience was perfect. I was acknowledged as a rewards member, and the room was great. The room was clean and spiffy...including the bathroom. Checkout the next morning was smooth as well. Second time at the hotel, and there was a reason we came back.

  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KenJacobs, Guest Relations Manager at Holiday Inn Express Suites Independence, responded to this review, August 11, 2013
Dear scharven,

Thank you for your return visit and great review. I'm glad you know you can count on us for a comfortable stay and great service. We really appreciate your business and look forward to welcoming you back the next time you are here.

Sincerely,

Ken Jacobs
Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Okemah, Oklahoma
Reviewer
5 reviews 5 reviews
5 of 5 stars Reviewed August 9, 2013

We drove in from Oklahoma & met our family from Minnesota at the hotel. We had the BEST time. This hotel is by far one of the best we have ever stayed at. Where to start? The front desk staff was very friendly & helpful, especially Jennifer. The breakfast was awesome, as was Mariah. She was very friendly, courteous and helped to make our stay very comfortable. She made sure my aunt & uncle were able to enjoy breakfast before their early departure. We watched the maintenance guy, Scott pick up plates from some elderly women who were visiting at the breakfast table. He came by and asked how my daughter enjoyed the salt water pool. The pool was awesome as was the entire stay. The beds were very comfortable, rooms were clean and we enjoyed the fridge & microwave in room. We will definitely be back for another family get together. I would highly recommend this hotel as it is one of the best we have ever stayed. Close to shopping, Bass Pro, many restaurants, and Kauffman Stadium. Can't go wrong choosing this hotel.

Room Tip: Would recommend a room on the top floor.
See more room tips
  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KenJacobs, Guest Relations Manager at Holiday Inn Express Suites Independence, responded to this review, August 10, 2013
Dear Christina B,

Thanks for choosing to have your family reunion at our hotel. It was wonderful for us to see so many people connecting and reconnecting while you were here. We really appreciate your compliments about the service you received from our team, and I'll be sure they are recognized properly for being mentioned here by you. I'm glad you were happy with us and hope you will be our guests again.

Sincerely,

Ken Jacobs
Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed August 9, 2013

Scott and his staff are pro's. Amazing service and beautiful facilities. Brunch is delicious and well maintained. Wonderful location and very accessible from the interstate. Rooms are turned over promptly and are very clean. Bed is comfortable and relaxing. Highly recommend.

  • Stayed August 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KenJacobs, Guest Relations Manager at Holiday Inn Express Suites Independence, responded to this review, August 10, 2013
Dear AaronLG,

Thanks so much for sharing your nice comments about your recent stay with us. I'm glad we exceeded your expectations and that you found us to be a good value. I hope you will be our guest again.

Sincerely,

Ken Jacobs
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Suites Independence

Address: 19901 E Valley View Parkway, Independence, MO 64057-1597
Phone Number:
Location: United States > Missouri > Independence
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Independence
#3 Romantic Hotel in Independence
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Suites Independence 2.5*
Number of rooms: 91
Official Description (provided by the hotel):
The Holiday Inn Express Hotel & Suites Independence-Kansas City, Missouri is conveniently located near the Arrowhead and Kauffman Stadiums, home of both the Kansas City Chiefs Football and the Royals Baseball teams. You will also be surrounded by a variety of dining establishments that are within walking distance. The hotel is located minutes away from the Independence Center shopping mall, which makes for an easy visit to the wide variety of stores lining the 39th Street Shopping District.The hotel is also located just a few blocks from the new Center Point Medical Center, as well as Bass Pro.The Holiday Inn Express is the best place to stay if you are visiting the Harry S. Truman Library and Museum which is now showing the Truman and Israel exhibit. Make sure to see the Truman Home, Truman Courthouse and Office, as well as the Truman Memorial. The hotel is also conveniently located to visitors of the National Frontier Trails Museum, launching point of the Oregon Trail, as well as the Santa Fe and California Trails.Be sure to visit the Bingham Waggoner Estate and the Historic Independence Square! The Mormon Visitors Center, Community of Christ Temple and Auditorium, Hidden Valley Sports Complex, and The Sports Lodge are also conveniently located. We are minutes from the Sprint Center. ... more   less 
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Also Known As:
Holiday Inn Express Suites Independence Hotel Independence
Holiday Inn Independence
Independence Holiday Inn
Holiday Inn Express Independence

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