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“A dive!” 1 of 5 stars
Review of Holiday Inn Express Suites Independence

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Holiday Inn Express Suites Independence
2.5 of 5 Hotel   |   19901 E Valley View Parkway, Independence, MO 64057-1597   |  
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Ranked #4 of 17 Hotels in Independence
Jackson, Mississippi
Senior Contributor
28 reviews 28 reviews
26 hotel reviews
Reviews in 20 cities Reviews in 20 cities
9 helpful votes 9 helpful votes
“A dive!”
1 of 5 stars Reviewed October 17, 2011

I got hoodwinked with the good reviews of this place. The only positive was the good cinnamon rolls at breakfast. Otherwise, here are the negatives:
1. the bed: must have been 30 years old. No support and it creaked. Sheets poor quality. Pillows poor quality. Was moved to another room, and same problem.
2. Stains on the floor carpet.
3. A/C worked poorly.
4. Could smell the pool chlorine in the lobby area.
5. Cobwebs in the bathroom.

I complained and was not charged for the night's stay, so good customer satisfaction. But this is way subpar for a Holiday Inn. Should be ashamed of themselves. The next night I stayed at the Hampton Inn in Liberty. Like night and day. Stay there for the best hotel in Kansas City. Stay away from this one.

  • Stayed October 2011, traveled on business
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KJacobsVPZMC, Guest Relations Manager at Holiday Inn Express Suites Independence, responded to this review, October 20, 2011
I am terribly sorry you were so disappointed with your stay here. We do have a program to replace mattresses every five years, and the sheets are specified by Holiday Inns, but there is no excuse for the stains and cobwebs, please accept my sincere apologies. I will use your review in discussions and training to make our operation better for future guests. Thank you for taking the time to share your experience. I am welcome further input if you would like to contact me privately.
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240 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (45)
Date | Rating
  • English first
  • Any
English first
Springfield, Missouri
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 4, 2011

The staff is excellent, friendly and accomodating. The hotel and rooms very clean and full of amenities and comfortable. The location very convenient and in a very nice area. We took a large group for a soccer tournament and with that many people it's easy for something to go wrong, but nothing did. Everything was made easy for us from check in to check out, including extra towels, early breakfast for our group, suggestions on dining in the area, directions to our events. We will be back the next time we are in the area.

Room Tip: Pool is on the first floor so upper levels are quieter I'm sure.
See more room tips
  • Stayed September 2011, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KJacobsVPZMC, Guest Relations Manager at Holiday Inn Express Suites Independence, responded to this review, October 5, 2011
Thanks so much for your great review and recommendation, we really appreciate it. We take a lot of pride in making sure everyone has a problem free stay, and work especially hard to make sure that our groups happy they chose to stay with us. We look forward to having you all back here the next time you are in town.
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Oklahoma
Top Contributor
105 reviews 105 reviews
32 hotel reviews
Reviews in 36 cities Reviews in 36 cities
63 helpful votes 63 helpful votes
3 of 5 stars Reviewed September 26, 2011

This Holiday Inn Express is very clean, and the staff is very helpful. But, that being said. I was extremely disappointed to find out that the pool, and hot tub was shut down for construction.
We were told we could "use the pool and hot tub next door at the Comfort Inn". When I asked. "Why wasn't this listed so we would know ahead of time". I was told, "It just came up"!
If you are planning to stay here anytime soon, and want to use a pool, and hot tub. You better call first, or you could get surprised.

Now after planning a weekend get-a-way, this didn't start things off well.
Next, we had to change rooms, because the bed was as hard as the floor! The next room was better, but not much.

  • Stayed September 2011, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KJacobsVPZMC, Guest Relations Manager at Holiday Inn Express Suites Independence, responded to this review, October 2, 2011
Thank you for sharing your experience. I am truly sorry that the pool was down during your visit - it was one of those things that started as a very small repair that lead to another unknown problem and repair and on and on for two days. We hadn't intended to close the pool for the initial cosmetic repair, and determined the other repairs were necessary at that time, resulting a big disappointment for you and many others. If you would like to discuss this further and give me the opportunity to make it right for you, please contact me privately. I hope you will consider giving us another chance to serve you in the future.
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Topeka, Kansas
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 12, 2011

My brother and his girlfriend and I stayed at this hotel the weekend of the Kenny Chesney concert and it was a very good experience. The staff was friendly and we got checked in and out very quickly and they were very good at accomidating our needs. The rooms are nice and clean. I would recommend staying at this hotel if your in the area.

  • Stayed July 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KJacobsVPZMC, Guest Relations Manager at Holiday Inn Express Suites Independence, responded to this review, August 18, 2011
Thanks so much for staying with us and rating your experience here. I'm glad you were pleased with the accommodations & service we provided. There's always something going on here, and we hope you will stay with us again the next time you come for a good time.
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1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 5, 2011 via mobile

Staff was friendly, funny, and accommodating! Had a great night's rest and a wonderful breakfast in the morning! Would recommend anyone to stay here!

  • Stayed July 2011
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KJacobsVPZMC, Guest Relations Manager at Holiday Inn Express Suites Independence, responded to this review, September 7, 2011
Thanks for the super review and recommendation! Holiday Inn's Motto is "Great Hotels - Guests Love" and we're so glad you agree. Must be because you have such good taste! We're looking forward to our next opportunity to serve you here.
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Lubbock, Texas
Top Contributor
105 reviews 105 reviews
13 hotel reviews
Reviews in 51 cities Reviews in 51 cities
88 helpful votes 88 helpful votes
5 of 5 stars Reviewed August 1, 2011

We always stay here when visiting the Kansas City area. The staff is friendly, the rooms nice, and the breakfast is status quo HIE. One real plus is that the hotel is within walking distance of several good restaurants. In fact, Rib Crib is right across the parking lot.

  • Stayed August 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KJacobsVPZMC, Guest Relations Manager at Holiday Inn Express Suites Independence, responded to this review, August 2, 2011
Thank you very much for your loyalty and comments. We agree that the Rib Crib serves terrific food, and are lucky to have them (and others) so close. We work hard to keep our returning guests happy they chose us, and we really appreciate your recognition of our efforts, which I will share with the entire team. We look forward to serving you again the next time you are in our area.
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Coeur D Alene
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 30, 2011

We arrived to find that our reservation had a"glitch" - the front desk staff (Deanna & Mathew) solved our situation in a friendly, professional and prompt fashion. This set the tone for a pleasant stay - we will be back! Parker Woodall

  • Stayed June 2011, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KJacobsVPZMC, Guest Relations Manager at Holiday Inn Express Suites Independence, responded to this review, August 2, 2011
Thanks so much for sharing your experience. Deanna & Matthew are terrific & inspire all of us to do our best at all times, I'll be sure to give them the positive recognition they deserve for being mentioned here. We look forward to our next opportunity to be your hotel of choice in Independence
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Additional Information about Holiday Inn Express Suites Independence

Address: 19901 E Valley View Parkway, Independence, MO 64057-1597
Phone Number:
Location: United States > Missouri > Independence
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Independence
#4 Business Hotel in Independence
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Suites Independence 2.5*
Number of rooms: 91
Official Description (provided by the hotel):
The Holiday Inn Express Hotel & Suites Independence-Kansas City, Missouri is conveniently located near the Arrowhead and Kauffman Stadiums, home of both the Kansas City Chiefs Football and the Royals Baseball teams. You will also be surrounded by a variety of dining establishments that are within walking distance. The hotel is located minutes away from the Independence Center shopping mall, which makes for an easy visit to the wide variety of stores lining the 39th Street Shopping District.The hotel is also located just a few blocks from the new Center Point Medical Center, as well as Bass Pro.The Holiday Inn Express is the best place to stay if you are visiting the Harry S. Truman Library and Museum which is now showing the Truman and Israel exhibit. Make sure to see the Truman Home, Truman Courthouse and Office, as well as the Truman Memorial. The hotel is also conveniently located to visitors of the National Frontier Trails Museum, launching point of the Oregon Trail, as well as the Santa Fe and California Trails.Be sure to visit the Bingham Waggoner Estate and the Historic Independence Square! The Mormon Visitors Center, Community of Christ Temple and Auditorium, Hidden Valley Sports Complex, and The Sports Lodge are also conveniently located. We are minutes from the Sprint Center. ... more   less 
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Also Known As:
Holiday Inn Express Suites Independence Hotel Independence
Holiday Inn Independence
Independence Holiday Inn
Holiday Inn Express Independence

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