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“Family weekend get away” 4 of 5 stars
Review of Hilton Garden Inn Independence

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Hilton Garden Inn Independence
3.0 of 5 Hotel   |   19677 E Jackson Drive, Independence, MO 64057   |  
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Ranked #7 of 17 Hotels in Independence
Omaha, Nebraska
Senior Contributor
32 reviews 32 reviews
15 hotel reviews
Reviews in 20 cities Reviews in 20 cities
4 helpful votes 4 helpful votes
“Family weekend get away”
4 of 5 stars Reviewed April 29, 2014

Took a trip for weekend getaway and little decompression. Staff was great with check in was quick and easy. Even thanked me for coming back for repeat visit. Only stayed one night but was still a good stay.

  • Stayed April 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
marcy_yates, General Manager at Hilton Garden Inn Independence, responded to this review, May 6, 2014
Thank you very much for choosing to stay with us. We appreciate you taking the time to share your visit. We hope to see you again if in the area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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242 reviews from our community

Traveler rating
    99
    79
    36
    19
    9
See reviews for
69
43
18
88
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (31)
Date | Rating
  • English first
  • Portuguese first
  • Any
English first
Kansas City, United States
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed April 28, 2014

First room assigned to was occupied and unclean. I stood there and listened as the two night shift employees argued about what room to give me, since there was a gold member coming in, and that guest would take prescidence over me. Second room assigned to had soaking wet carpets. I was not offered a different room. They offered for me to get a snack out of their pantry is all. When I reported this to the manager in the morning, she offered Hilton Honor points.

  • Stayed April 2014, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
marcy_yates, General Manager at Hilton Garden Inn Independence, responded to this review, May 6, 2014
Thank you for taking the time to share your experience with us. We are sorry we were unable to provide you with the quality of amenities and service you deserved during your recent stay. We apologize for the issues in your room and will work with our maintenance team to ensure this does not happen again. If you return to our area, we hope you will consider staying with us again.
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Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 27, 2014

From the moment you walk in to the Lobby to the entry into your room - it is a wonderful change to the ordinary chain hotels/motels. Highly Recommended. Enjoyed the comfort of the room and the amenities the Hilton provides for it's guests.

  • Stayed April 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
marcy_yates, General Manager at Hilton Garden Inn Independence, responded to this review, May 6, 2014
Thank you for taking the time to share your experience. We use your review to improve our guest services and facilities. We are delighted that you enjoyed your stay with us and will certainly share your positive comments with our team.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicgo, United States
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed April 25, 2014

Everything you need in a hotel, clean rooms, clean bathrooms and a Keurig coffee machine in each room! Front desk staff(most of them) go beyond their job description to make your stay a comfortable one. Location is very good with quite a few restaurants within walking distance and a major mall around the corner.

  • Stayed April 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
marcy_yates, General Manager at Hilton Garden Inn Independence, responded to this review, May 6, 2014
Thank you for taking the time to share your experience. We use your review to improve our guest services and facilities. We are delighted that you enjoyed your stay with us and will certainly share your positive comments with our team.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
31 reviews 31 reviews
3 hotel reviews
Reviews in 10 cities Reviews in 10 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed April 25, 2014

Stayed here for business purposes and enjoyed the visit. No frills but very nice staff, the breakfast chef was fantastic and provided outstanding customer service. All other meals can be ordered from the adjoining steakhouse which was just okay. Convenient to dining and the highway with nice walking trails. Definitely recommend if you are in the Independence area.

  • Stayed April 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
marcy_yates, General Manager at Hilton Garden Inn Independence, responded to this review, May 6, 2014
Thank you for taking the time to share your experience. We use your review to improve our guest services and facilities. We are delighted that you enjoyed your stay with us and will certainly share your positive comments with our team.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
United States
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed April 17, 2014

The hotel is a beautiful place to drive up to and the lobby is nice. Rooms were clean and quiet and staff was very friendly. Beds were firm--so if you like that, then it's wonderful. Breakfast is a large buffet with a lot of variety--thought it was great. We stayed here for Brute Nationals and our son had a great sleep both nights and a nice quick and well-rounded breakfast before heading off to wrestle. Definitely would stay here again.

  • Stayed April 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
marcy_yates, General Manager at Hilton Garden Inn Independence, responded to this review, May 6, 2014
Thank you for taking the time to share your experience. We were glad to host the Brute Nationals and we hope to see you next year. We use your review to improve our guest services and facilities. We are delighted that you enjoyed your stay with us and will certainly share your positive comments with our team.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Colorado
Top Contributor
50 reviews 50 reviews
14 hotel reviews
Reviews in 15 cities Reviews in 15 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed April 7, 2014

This was our second stay at this Hilton Garden Inn. The area is making a comeback...many stores and restaurants are in the area! The staff were friendly and accommodating. The room was clean and comfortable. A very large King room.

  • Stayed March 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
marcy_yates, General Manager at Hilton Garden Inn Independence, responded to this review, May 6, 2014
Thank you for taking the time to share your experience. We use your review to improve our guest services and facilities. We are delighted that you enjoyed your stay with us and will certainly share your positive comments with our team.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Independence

Address: 19677 E Jackson Drive, Independence, MO 64057
Phone Number:
Location: United States > Missouri > Independence
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Independence
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Independence 3*
Number of rooms: 203
Reservation Options:
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Also Known As:
Hilton Garden Inn Independence Hotel Independence
Hilton Independence
Independence Hilton Garden Inn

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