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“VERY NICE HOTEL” 4 of 5 stars
Review of Hilton Garden Inn Independence

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Hilton Garden Inn Independence
3.0 of 5 Hotel   |   19677 E Jackson Drive, Independence, MO 64057   |  
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Hotel amenities
Special Offer
Bed N' Breakfast Package
Ranked #8 of 18 Hotels in Independence
Certificate of Excellence 2014
Senior Contributor
31 reviews 31 reviews
3 hotel reviews
Reviews in 10 cities Reviews in 10 cities
5 helpful votes 5 helpful votes
“VERY NICE HOTEL”
4 of 5 stars Reviewed April 25, 2014

Stayed here for business purposes and enjoyed the visit. No frills but very nice staff, the breakfast chef was fantastic and provided outstanding customer service. All other meals can be ordered from the adjoining steakhouse which was just okay. Convenient to dining and the highway with nice walking trails. Definitely recommend if you are in the Independence area.

  • Stayed April 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
marcy_yates, General Manager at Hilton Garden Inn Independence, responded to this review, May 6, 2014
Thank you for taking the time to share your experience. We use your review to improve our guest services and facilities. We are delighted that you enjoyed your stay with us and will certainly share your positive comments with our team.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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282 reviews from our community

Traveler rating
    118
    93
    38
    20
    13
See reviews for
77
51
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (33)
Date | Rating
  • English first
  • Portuguese first
  • Any
English first
United States
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed April 17, 2014

The hotel is a beautiful place to drive up to and the lobby is nice. Rooms were clean and quiet and staff was very friendly. Beds were firm--so if you like that, then it's wonderful. Breakfast is a large buffet with a lot of variety--thought it was great. We stayed here for Brute Nationals and our son had a great sleep both nights and a nice quick and well-rounded breakfast before heading off to wrestle. Definitely would stay here again.

  • Stayed April 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
marcy_yates, General Manager at Hilton Garden Inn Independence, responded to this review, May 6, 2014
Thank you for taking the time to share your experience. We were glad to host the Brute Nationals and we hope to see you next year. We use your review to improve our guest services and facilities. We are delighted that you enjoyed your stay with us and will certainly share your positive comments with our team.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Colorado
Top Contributor
50 reviews 50 reviews
14 hotel reviews
Reviews in 15 cities Reviews in 15 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed April 7, 2014

This was our second stay at this Hilton Garden Inn. The area is making a comeback...many stores and restaurants are in the area! The staff were friendly and accommodating. The room was clean and comfortable. A very large King room.

  • Stayed March 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
marcy_yates, General Manager at Hilton Garden Inn Independence, responded to this review, May 6, 2014
Thank you for taking the time to share your experience. We use your review to improve our guest services and facilities. We are delighted that you enjoyed your stay with us and will certainly share your positive comments with our team.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Carthge MO, United States
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed April 4, 2014

This hotel is very nice and clean. The location worked very well for what I was doing, but I did not care for the mattress and the highway noise from I-70 was disruptive all night. You could hear the trucks, emergerncy vehicles, etc.

  • Stayed April 2014, traveled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
marcy_yates, General Manager at Hilton Garden Inn Independence, responded to this review, May 6, 2014
Thank you for sharing your experience with the Hilton Garden Inn. I'm very sorry you were disrupted with the highway noise and you didn't find the mattress comfortable. Please feel free to contact me at 816-350-3000 as we can talk about how to prevent that from happening next time. Thank you again, I would love the opportunity to talk with you.
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Bocsa Raton, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 3, 2014

Very convenient location in the greater Kansas City area.Hotel is kept in a clean and good appearance. Friendly and helpful staff. Excellent breakfast service and quality of food. Parking is ample but when hotel is full may have to park out away from the hotel entrance

  • Stayed March 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
marcy_yates, General Manager at Hilton Garden Inn Independence, responded to this review, May 6, 2014
We truly appreciate you taken the time to share your experience with us. We know you have many choices in the area and we appreciate you choosing us. Thank you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bengaluru (Bangalore), India
Contributor
12 reviews 12 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed April 3, 2014

I stayed for a night in the hotel on a business trip. Found the room very comfortable with good facilities like a big LCD screen, a coffee maker and two bottles of water. The fitness room was available 24 hrs and had good equipment. The breakfast buffet was well laid out with a live counter. Nice place to have a good night's sleep or an extended stay.

  • Stayed March 2014, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
marcy_yates, General Manager at Hilton Garden Inn Independence, responded to this review, May 6, 2014
Thank you for sharing your experience at the Hilton Garden Inn Independence. We are so glad you enjoyed your stay. We know you have many choices and we appreciate you choosing us. See you next time.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed March 26, 2014

Traveling across I64 heading west, my friend and I spent the night at the Hilton Garden Inn. It was clean and comfortable. The beds were especially comfy and we both enjoyed an excellent night's sleep. Bath products were Neutragena, a plus for me. Keurig coffee maker in the room and two free bottle of water. Lots of outlets to plug in electronics, one next to the bed. A friendly staff made sure I got my Hilton Honors points and signed my friend up so that she could receive them on the remainder of our trip. While breakfast was not free, it was good with plenty of choices on the buffet. Nate made sure we had what we wanted and pointed out that he could make us waffles or pancakes and then served them to us at our table. Only downside - coffee. Not good, lukewarm and small mugs.

  • Stayed March 2014, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
marcy_yates, General Manager at Hilton Garden Inn Independence, responded to this review, May 6, 2014
Thank you so much for sharing experience. We appreciate you taking the time to share with us your likes. I apologize for the coffee. I will make sure to follow up to make sure that does not happen again. See you next time you are in the Independence area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Hilton Garden Inn Independence

Address: 19677 E Jackson Drive, Independence, MO 64057
Phone Number:
Location: United States > Missouri > Independence
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Room Service Wheelchair access
Hotel Style:
#4 Business Hotel in Independence
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Independence 3*
Number of rooms: 203
Reservation Options:
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Also Known As:
Hilton Garden Inn Independence Hotel Independence
Hilton Independence
Independence Hilton Garden Inn

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