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“Good Hotel terrible beds” 4 of 5 stars
Review of Hilton Garden Inn Independence

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Hilton Garden Inn Independence
3.0 of 5 Hotel   |   19677 E Jackson Drive, Independence, MO 64057   |  
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Special Offer
Bed N' Breakfast Package
Ranked #8 of 18 Hotels in Independence
Certificate of Excellence 2014
Key West, Florida
Top Contributor
127 reviews 127 reviews
62 hotel reviews
Reviews in 48 cities Reviews in 48 cities
53 helpful votes 53 helpful votes
“Good Hotel terrible beds”
4 of 5 stars Reviewed March 20, 2013

I'm sure it's just a matter of preference but we will never stay at this hotel again! The bed system the Garden Inns use is some kind of number system that goes from soft to firm but for my wife and I it's bad to worse. OMG they are lumpy and just terrible we both did not sleep either of the nights we stayed.Yes we have used this hotel before and didn't like the beds but it's close to where we we going to work and the hotel is very good. But it seems the beds have gotten worse, at least for us. I see other reviews that love them so your choice.
The hotel is very nice. The rooms are clean and comfortable, the furniture is in good shape and the lobby area as most Garden Inns is really nice with the fireplace. While my wife is in meetings and working it's a super relaxing place to sit and read or watch TV. The staff is always friendly and the two Ladies that take care of the breakfast area are just the best!
So bottom line we are finished with Garden Inns if possible and It's just the beds for us. We are Diamond with Hilton but will forgo the points when they are my only choice.

  • Stayed March 2013, traveled on business
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
marcy_yates, General Manager at Hilton Garden Inn Independence, responded to this review, April 2, 2013
Thank you for taking the time to share your experience with the Hilton Garden Inn Independence. I’m so sorry you experienced some discomfort with the beds during your stay. Our maintenance staff works diligently to keep them in excellent condition and I regret to hear you didn’t experience that. Please consider staying with us again the next time you are in Independence and we can make sure the bed is as you prefer; firm or soft in advance of your arrival. We’d love to make your stay with us the best hotel experience ever.
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282 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (33)
Date | Rating
  • English first
  • Portuguese first
  • Any
English first
San Diego
Senior Contributor
42 reviews 42 reviews
6 hotel reviews
Reviews in 12 cities Reviews in 12 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed March 15, 2013

I recently stayed at the Hilton Garden Inn and it has been my experience that you cant miss at these hotels. The beds were comfortable and the rooms clean. The maids did a great job and the lobby and staff are nice. parking is particularly good as it is at the end of a mall. It was a little noisy due to the fact that there was a cheer-leading competition the next day. I will stay again at the Garden Inn.

Room Tip: Don't go on the weekend of a cheer-leading competition
See more room tips
  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
marcy_yates, General Manager at Hilton Garden Inn Independence, responded to this review, March 18, 2013
It was a pleasure to have you stay with us at the Hilton Garden Inn Independence. We appreciate the kind comments you posted about our hotel. We use these reviews to help improve our guest experience. We will look into how we can better address the noise issues with large groups of kids in the hotel. Thank you again and we hope to see you soon.
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Saint Louis, Missouri
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 6, 2013

I previously wrote a review with one complaint: a miscommunication in the breakfast charge. Well, that was taken care of as soon as it got to the attention of the person in charge of that. The communication that she had with me was excellent and she took care of it promptly. It tells me that Hilton Garden Inn is serious about seeing to it that their guests are taken care of, not only by the obvious, but with the things that might just be a nuisance. This is a wonderful place to stay and we are going to frequent it because of our many trips to this area to visit family. I travel a lot and have stayed in many a hotel. This is the kind of place you hope for! Clean, comfortable and friendly staff besides all the other ammenities.
Thank you so much for putting your guests first.

  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIIndependenceGM, General Manager at Hilton Garden Inn Independence, responded to this review, March 11, 2013
The Hilton Garden Inn wants to take a moment to thank you for taking the time to post about your recent experience with us. We take pride in taking care of our guests and appreciate you for acknowleding that. We sure hope to see you again in your future travels!
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Independence, Missouri
1 review
5 of 5 stars Reviewed February 23, 2013

My experience was not based on a stay at this hotel but an event. Our church planned a Valentine's Day event with another venue in the city. The Tuesday prior to the event taking place, I was notified that we were not going to be allowed to have our event at the previously advertised venue. After scrambling to find us another place, I called the Hereford House Restaurant who referred me to the Hilton Garden Inn. This is how it all began...I've NEVER met a staff that was SO accommodating, professional and friendly. I told them our budget and yes, THEY MADE IT HAPPEN!!! From the GM, Marcy to Jodi, Judith, Katie at the front desk & Audrae all I can say is AWESOME!!! Our church family is still talking about the beautiful venue set-up, the food that was catered by The Hereford House & the servers. Thank you ALL for making this event more than we could of ever imagined. WE WILL BE BACK!!!

  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIIndependenceGM, General Manager at Hilton Garden Inn Independence, responded to this review, March 3, 2013
Thank you for taking the time to post your experience with our hotel. We were very glad that we could help out your organization. I will make sure to share all your positive comments with our hotel staff. We hope to see you again with future events.
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Chicago, Illinois
Top Contributor
78 reviews 78 reviews
Reviews in 26 cities Reviews in 26 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed February 16, 2013

The hotel has very friendly staff, a nice pool and jacuzzi and comfortable rooms. It is attached to a great restaurant for lunch and dinner, Herefore House which offers nice steaks as well as salads and sandwiches. The hotel serves breakfast by very efficient and friend ladies and cooks who are accommodating for special orders.

  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIIndependenceGM, Manager at Hilton Garden Inn Independence, responded to this review, February 18, 2013
Thank you for taking the time to complete our guest survey which we use to review and improve our guest services and facilities. I am delighted that you enjoyed your stay with us and will certainly share your positive comments with our team. I do look forward to welcoming you back personally to the Hilton Garden Inn Independence when you travel plans call for you to be in our area.

Karrie A. Bury
Operations Manager
Hilton Garden Inn Independence
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Italy
Senior Contributor
21 reviews 21 reviews
4 hotel reviews
Reviews in 13 cities Reviews in 13 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 22, 2013

Very good Hotel . Room are clean and all the services are good.
The front desk staff is kind and give helpful information.
I recommend this hotel Independence (MO) area for business trip. Several restaurants nearby and very close to Independence Center mall

  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIIndependenceGM, General Manager at Hilton Garden Inn Independence, responded to this review, February 4, 2013
Thank you for taking the time to share your experience about our hotel services and facilities. I am pleased that you enjoyed your stay with us and will certainly share your positive comments with our team. We look forward to welcoming you back personally to the Hilton Garden Inn Independence when you travel plans call for you to be in our area.
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Gaithersburg, Maryland
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 16, 2012

Everyone here was really friendly and we got checked in in an instant. Because my friend travels a lot to hiltons, we got free breakfast, but even if you would have paid for it, it was EXCELLENT! There was plenty of easy parking and tons of restaurants and stores nearby if you're hungry or need to pick anything up. I would definitely recommend staying here!!

Stayed November 2012, traveled with friends
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIIndependenceGM, General Manager at Hilton Garden Inn Independence, responded to this review, December 27, 2012
Thank you from the Hilton Garden Inn staff for such nice comments. We know you have many choices of hotels in Independence and we appreciate you choosing us! Wishing you a wonderful Holiday season!
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Additional Information about Hilton Garden Inn Independence

Address: 19677 E Jackson Drive, Independence, MO 64057
Phone Number:
Location: United States > Missouri > Independence
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Room Service Wheelchair access
Hotel Style:
#4 Business Hotel in Independence
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Independence 3*
Number of rooms: 203
Reservation Options:
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Also Known As:
Hilton Garden Inn Independence Hotel Independence
Hilton Independence
Independence Hilton Garden Inn

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