Bottom line: 'Boutique' means smaller, with bespoke service. Instead, they got bigger and both service and maintenance went down the drain. Book, overpay and stay there at your own risk.
I've been staying at the Bali Niksoma since 1998, and have gone back several times, in 1999, 2000, 2001, 2006, 2008 and last month, March 2010. It used to be a nice, affordable, hotel then with a great location, and went through a complete rebuild in 2002/2003, rebranding itself as a boutique hotel. And for a certain time, it almost was. Though the new rates dictated by the new buildings, pool and villas seemed a bit overpriced for my tastes, I gladly went back several times, partly based on nostalgia, and partly because I knew some of the staff there as far back as 1998 and they as well as their new colleagues treated me (and my wife when she could join me in 2000 and 2008) with great warmth and care.
But the hotel is being left to rot away. Cement on walls are cracking, the paint is leaking, the bathrooms... well, don't look up when you shower. I called the manager in my room, showed her the damage due to no maintenance. I said I was disappointed; asked for an apology and a discount. Reluctantly, she apologized and begged me to not write a negative review. Offered another room, discount, etc. Out of nostalgia for memories past, I agreed. Then another incident, a very strange one that reeked, literally, of revenge. I complained again, she accused me of making it up to get more of a discount! I was flabbergasted.
In all my life of travel (I'm a million mile flyer on United, and close to that on two others), I've never seen such bad faith, poor customer treatment, and terrible value for my money. In fairness, the staff is generally sweet (pool staff excepted) and service quality is ok as long as you're all smiles, but as soon as you make a legitimate complaint about the unkept and unmaintained property (dirty AC, no internet in the rooms despite assurances to that effect, etc), you practically get insulted. Not in my book you don't, at U$290/night for a basic, standard room, you don't. Hence this review.
- Official Description (provided by the hotel):
- Directly on the Legian Beach and facing to the Indian Ocean, Bali Niksoma Boutique Beach Resort is a 4-star hotel designed in a modern chic boutique concept. Located only a 15 minute drive from Ngurah Rai International Airport, the resort is close to gourmet restaurants, night clubs and bars in the most famous Kuta and Seminyak Area.Guests can also go surfing or simply laze around the white sands while watching the gorgeous sun go down in the Ocean. Bali Niksoma is also an onsite restaurant called Hitana, a swimming pool complemented by kid’s pool, laundry, dry cleaning, car parking and tour desk. ... more less
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- Also Known As:
- Bali Niksoma Boutique Beach Hotel Legian
- Niksoma Bali
- Bali Niksoma Boutique Beach Resort Legian