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“Lovely rooms in great location” 4 of 5 stars
Review of Ossotel

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Ossotel
4.0 of 5 Hotel   |   Jalan Padma Utara | Legian, Bali, Legian, Bali 80361, Indonesia   |  
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Ranked #3 of 66 Hotels in Legian
Perth, Australia
Top Contributor
83 reviews 83 reviews
16 hotel reviews
Reviews in 20 cities Reviews in 20 cities
58 helpful votes 58 helpful votes
“Lovely rooms in great location”
4 of 5 stars Reviewed July 8, 2014

Spent 3 nights here in a pool access room and shifted to Seminyak for a couple of days before heading up to North Bali for two weeks. We wished we had stayed longer in this lovely intimate style hotel and given Seminyak a miss. The rooms are not large but well appointed with quite a luxurious feel. The bathroom was particularly nice with non slip tiles on the floor. I am always slipping on those shiney tiles that are in so many Bali hotels. The shower head was large with decent pressure and a joy to use. The bed and pillows were super comfy and we loved the afternoon treats served in a pretty glass domed plate. The only negatives were a design fault accessing the pool from your room and breakfast one morning.
To access the pool you have what is like a pool ladder with metal cleats....very sharp on the feet after swimming and your feet becoming soft. It is very hard to get both in and out of the pool. Other hotels we have stayed at with pool access rooms have either a ledge to step down on or a step cut into the decking. The decking is also very small in area with a half size double lounger. It was too short for even one of us to sit on. We sat on the full size loungers across the pool from our room which realy defeats the point of having a pool access room. The other issue was breakfast. You can order off the menu and then go to the buffet area to add bacon, sausages etc. This worked well on the first two mornings but on the third there was no bacon or sausage. Four guests from NSW were seated next to us and unhappily told us that the pork options had been taken off in order not to offend a small group of new guests. There were other groups of Westerners, mainly Australian who also became quite unhappy about this situation. Some quite vocal and asking the wait staff why this was happening. At this time there were 18 Westerners having breakfast and 8 in the other party. We all found this very insulting as paying guests at this hotel. Australians have been supporting Bali for decades and basicaly we are being told that we are less important than these other guests.
Appart from this, the food was very nice and cocktails very good. We sat each evening and enjoyed watching the passing parade.
Thank you to Chef Banjar and Desi for looking after us.
With regard to other tripadvisor comments regarding beach access. We just walked down to the rear of the Niksoma which backs onto the Ossotel and used their side entrance. Much shorter and safer way to go. We experienced the bikes using the other laneway and didnt enjoy the experience too much.
All in all we liked this hotel and would stay again as long as we are not discriminated against.

  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wayan S, General Manager at Ossotel, responded to this review, July 15, 2014
Dear StormgirlA1,
Thank you for taking the time to write such a good review of Ossotel, we are thrilled that you had a great stay with us.
It is unfortunate that you did experience a couple of minor issues during your stay, and I would like to apologize for the inconvenience of the breakfast experience on your third morning. However, please feel free to keep me as a point of contact when you are planning your next visit to Ossotel, as I would be more than happy to help you with your arrangements.
Thank you again for your very kind and positive comments – I will certainly share this feedback with my team.

Best regards,
Wayan
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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359 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (145)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Russian first
  • Spanish first
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English first
Pataskala, Ohio
Top Contributor
92 reviews 92 reviews
17 hotel reviews
Reviews in 34 cities Reviews in 34 cities
80 helpful votes 80 helpful votes
5 of 5 stars Reviewed July 8, 2014

We spent 3 nights at this beautiful hotel. It has clean and modern rooms. I love the design features and really makes it feel like a much more expensive hotel than what we were paying. It is not a large room, but was fine. It has a little refrig and they provide 2 bottles of water a day. The rest of the items in the refrig were for sale. There was enough room that we could put a couple more bottles of water. I really appreciate a nice cold drink after being out in the heat of the day. The bed was super comfy. The wi-fi was a little slow (I know it is like that in Bali a lot of places), but more than adequate. We just appreciated having it. The flat screen TV was nice. There was a limited selection of English channels, but we really didn't need a TV.
We didn't have time to use the pool, but it was beautiful. I enjoyed looking at it. Every afternoon they would have a turn down service that included a little treat of some kind (cream puffs one day) and more water. It was a nice touch. The room also had a safe deposit box.
It kind of sits off the main road onto an alley. This helps to give it a little bit of space from the hustle and bustle of the main street. The beach access is by way of this winding alley for foot traffic and the occasional foot traffic. It has tall walls on both sides, so I really don't know what to call it. It is lit and it basically winds behind the hotel and between the one behind it. The beach is beautiful and it also was a quick way to go to restaurants and a market that was off of that beach road.
We had the first room next to the elevator. Their restaurant is Romeo's and every night we were they had live music. It was good music and it didn't bother us, but you could definitely hear it in our room. If this bothers you, you may want to ask for a room toward the back of the hotel.
We choose not to pay for breakfast at the hotel. There are 3 or 4 restaurants that serve breakfast right across from the hotel. We ate at several of them and they were excellent. There is also 2 spas right across from the hotel. It was nice that my husband could go back to the room and I went to the spa for a massage and pedicure. We also didn't use the hotel's laundry service as it was kind of expensive. I do understand that it really more of a convenience service that they offer. There was a laundry service across from the hotel. We dropped it off and it was ready the next day. They charge by the kilogram. I think it was 20,000 rupiah per kilogram. There was also a few other ones within 5 minutes of the hotel, but we took the most convenient one.
This was a great place to use as a basis to explore. It was easy to get a taxi if you wanted to go to Seminyak or further into Kuta. It cost us about 30,000 rupiah to go to those places. There was also several money changes in the area and several convenience stores that we could get water and snacks as we needed them.
They picked us up at the airport in a nice clean vehicle. There was a person waiting for us with a sign with our name on it. We also paid to have them take us back to the airport. It was an early morning flight and their fee was reasonable.
They have a young, but friendly staff who are really trying hard to make their guests feel at home. They were always helpful when we had questions and even made a few phone calls to help us get more information about the airline requirements. If we ever decide to stay in this area of Bali again, this will be my first choice.

Room Tip: Choose one toward the back of the hotel if the live music at night would bother you. (It was usuall...
See more room tips
  • Stayed June 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wayan S, General Manager at Ossotel, responded to this review, July 11, 2014
Dear Biology-Teacher308,
Thank you for sharing your feedback which we value greatly. We are happy that you enjoyed your stay and appreciate the compliment to our room and the services with very friendly staffs. Once again, thank you for the encouragement and we look forward to welcoming you back soon.

Best regards,
Wayan
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed July 7, 2014

I was there last week for two nights and loved the fact that the pool wasn't a social hub but perfect for swimming laps and lazing beside - the beach was too hectic. Breakfast was delicious, the room perfect (except for the toilet roll holder) and the staff ever so helpful. Location is ideal - close to the airport, taxis in abundance and shops on your doorstep. Will stay there again.

Room Tip: Ask for a room around the middle of the row, away from reception and the street. However room are pr...
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  • Stayed July 2014, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wayan S, General Manager at Ossotel, responded to this review, July 11, 2014
Dear Gillian S,
Thank you for your review. It was our pleasure to have you stay with us. We are glad that you enjoyed your experiences at Ossotel. Once again, thank you for the feedback which certainly keep us motivated to do better for our customers. Look forward to seeing you again soon.

Best regards,
Wayan
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuala Terengganu, Malaysia
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 7, 2014

We just spent 2 night at the Ossotel hotel in Legian. This hotel is reasonably new, good location and has beautiful modern rooms which are impeccably clean and quiet (especially the comfy bed and the swimming pool). They also provided good quality food, the people and staff around Ossotel were all so friendly and polite. The only problem was the laneway at back of the hotel leads straight to the beach was bit too narrow, sometimes the people will just bump with the motorcyclist and I found it a bit scary. Overall the hotel was good and definitely will be coming back again.

Room Tip: Pool side room recommended
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  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wayan S, General Manager at Ossotel, responded to this review, July 11, 2014
Dear Cha5566,
Thank you for your feedback. We are glad you enjoyed your experiences at Ossotel. Also, thank you for the compliment on our product, services and the staffs. We do appreciate your recommendations to our deluxe pool that has direct access to the swimming pool. We trust you will be coming back to stay with us in the near future.

Best regards,
Wayan
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 7, 2014

I just stayed at this great hotel for a week. Here's the rundown.
1. Rooms were modern, clean and well kept. They offered more amenities than I'm used to and that I didn't get in other hotel rooms of a similar and even more expensive price. Comfortable bed with lots of pillows. AC was strong and steady. Wifi was great too.

2. The staff was excellent. Very friendly (was on a first name basis from day one), attentive and helpful with any requests we had. We only had one concern during the seven days and it was remedied within minutes, with care and generosity.

3. The restaurant was great. Didn't have a bad meal while staying. The breakfast was awesome. Had a buffet and on top of that a menu of about ten items you can choose from, all included in the price of the room.

4. Location was good. Close to the beach (about a 1-2 minute walk) with some hotel chairs and umbrellas you can use if you get there early enough. It's not right in the middle of the hustle and bustle, but close enough to be easily accessible.

I wouldn't dream of staying at any hotel other than this one on my next trip. Thanks Ossotel.

  • Stayed July 2014, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wayan S, General Manager at Ossotel, responded to this review, July 11, 2014
Dear Andy C,
Thank you for sharing your wonderful feedback. We are so happy that our services would create such a striking impression on you. Once again, thank you for the encouragement and we look forward to welcoming you back soon.

Best regards,
Wayan
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 7, 2014 via mobile

My partner and I arrived at Ossotel after a long journey travelling from the gili Islands. We were greeted with a smile by staff and offered water and a cool towel. Much to our delight we were upgraded to a suite pool room which was so beautiful. The rooms are clean and I loved the bathrooms! A main reason why I picked Ossotel is because the bathrooms looked so clean and nice! We were always greeted by our names by the staff at reception. The breakfast is lovely, I loved that you could choose from a menu whether you wanted an omelette or eggs benedict and also other light meals such as pancakes and toasted sandwiches. The breakfast also included cereals, fruit and pastries. Romeos the resturant was beautiful food and atmosphere although it is more expensive then surrounding resturants. the only downside is the pool it's in the shade and really cold so if you are staying for the pool I recommend somewhere else otherwise it is a beautiful boutique hotel and perfect for a romantic getaway. Thankyou to all the staff for making it so much more enjoyable.

  • Stayed July 2014
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wayan S, General Manager at Ossotel, responded to this review, July 12, 2014
Dear Ellierae-27,
Thank you so much for your kind review towards our rooms and facilities. We are pleased that your stay has exceeded your expectations. We look forward to welcoming you back to Ossotel on your next visit to Bali.

Best regards,
Wayan
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Adelaide, Australia
Contributor
13 reviews 13 reviews
Reviews in 7 cities Reviews in 7 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed July 5, 2014

We just spent 2 night at the Ossotel hotel in Legian. This hotel is reasonably new and has beautiful modern rooms which are impeccably clean and quiet. The restaurant is great with a range of good quality food. We found it conveniently located and wouldn't hesitate to stay there again.

Room Tip: If you want privacy don't stay on the ground floor as you will have people swimming past.
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  • Stayed July 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wayan S, General Manager at Ossotel, responded to this review, July 7, 2014
Dear Margnisbet23,
Thank you for your great review and we are very pleased to know that you enjoyed your total experience with us at Ossotel. We would like to express our gratitude for your compliments on our products and the services. We do hope that the next time we see you, everything you have experienced would even be better and more exciting.
Look forward to see you again soon.

Best regads,
Wayan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Ossotel

Address: Jalan Padma Utara | Legian, Bali, Legian, Bali 80361, Indonesia
Phone Number:
Location: Indonesia > Bali > Legian
Amenities:
Bar / Lounge Beverage Selection Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Luxury Hotel in Legian
Price Range (Based on Average Rates): $
Hotel Class:4 star — Ossotel 4*
Number of rooms: 66
Official Description (provided by the hotel):
Ossotel is organic in its conception and operation. Stylish but not pretentious. We are modern, we like simple pleasures and design that works. The modern tropical design fuses simplicity and functionality, from the architecture to our tailored service showcasing a new breed of Balinese hospitality. Ossotel sits right in the centre of the iconic Padma Legian beach neighbourhood, a stone's throw from the ocean and a short walk to the Island's bars, restaurants, and vibrant club scene. ... more   less 
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Also Known As:
Ossotel Bali/Legian

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