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“Decent hotel for the price!” 4 of 5 stars
Review of Hotel Neo - Kuta, Jelantik

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Hotel Neo - Kuta, Jelantik
3.5 of 5 Hotel   |   Jalan Patih Jelantik 188, Legian, Bali 80361, Indonesia (Formerly Neo Legian Jelantik)   |  
Hotel amenities
Ranked #20 of 62 Hotels in Legian
Stockholm, Sweden
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
“Decent hotel for the price!”
4 of 5 stars Reviewed July 24, 2014

It was a good stay here at Hotel Neo, as we booked it twice during our SE Asia vacation. We found it a bit smelly in the bathrooms on both of our stays (different hotel rooms), but the beds was good for being SE Asia, the breakfast was excellent and the AC was a lifesaver. Overall, good hotel for the price. Very close to the main road and shopping and great to have a 24h store just infront of the hotel!

  • Stayed June 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Neo_Kuta_Jelantik, Hotel Manager at Hotel Neo - Kuta, Jelantik, responded to this review, July 29, 2014
Dear Jessica B,
Thank you for your review and great comment. We will do buck up our service by more maintain the floor drain in the bathroom for our guest satisfaction. Hope it will not reduce your intention to return again someday. Thank You.
Regards - Bayu Suteja
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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160 reviews from our community

Traveler rating
    68
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    22
    5
    4
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12
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (32)
Date | Rating
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Russian first
  • Spanish first
  • Any
English first
Petaling Jaya, Malaysia
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed July 24, 2014

Stayed here for 2 nights, staff is very friendly & helpful. My room was clean, tidy & nice. Include wifi, hot shower, minibar, TV & safe box. Location wise, strategic. Breakfast have to add on. Great stay here at this hotel.

Room Tip: the higher the better
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  • Stayed March 2014, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Neo_Kuta_Jelantik, Hotel Manager at Hotel Neo - Kuta, Jelantik, responded to this review, July 29, 2014
Dear Shafri S,
Thank you for your feed back, it's a Pleasure for us to make our guest always Happy. For sure we will improved our service in breakfast, and you will find a Good breakfast for your next stay.
Thank you, Regards
Bayu SUTEJA
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Troms, Norway
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed July 5, 2014

There was alot of work with the road outside the hotel, traffic jams.
The room was ok, but to be a new hotel I think they made it as cheep as possible. The staff was friendly. The pool is a lie of the pictures, there is not enough room for more then one person in it. And the picture of the hotel outside is also fake.

Stayed July 2014
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Neo_Kuta_Jelantik, Hotel Manager at Hotel Neo - Kuta, Jelantik, responded to this review, July 20, 2014
Dear hanskrs, Thank you for your feed back with us and apologize for the inconvenience cause government project in front of our hotel. Neo Hotel is the budget hotel managed by Archipelago international and we can't change the size of standard room but we have the higher size of room in Suite.
I hope that this experience does not deter you to return stay with us and may we have the opportunity to welcome you back on your next visit to Bali. Thank you
Regards,
Bayu SUTEJA
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Georgetown, Malaysia
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed June 29, 2014

I booked this hotel 3 months ago through Agoda. Before I come,I had email to remind them, but never reply. When I reached, the staffs told me to wait a while and told us our room was broken. They need send us to other hotel. We was so disappointed as we book so early and the driver who send us to another hotel told us now is Indonesia School Holiday so their room was FULL. So it is not the broken incidents as told by the front officer. the dishonest of the hotel staff makes me very upset and I miss out all my schedule that I plan to do nearby Hotel Neo. They should tell me earlier so that I can find other hotel.They spoiled my honeymoon plan, I will not go for Hotel Neo anymore!!

Room Tip: Never Stay with them!
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  • Stayed June 2014, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Neo_Kuta_Jelantik, Hotel Manager at Hotel Neo - Kuta, Jelantik, responded to this review, July 14, 2014
Dear Mic0614, Thank you very much for your feed back with us and apologize inconvenience happen when you will stay in NEO Kuta Jelantik for 1 night . There are misunderstanding information deliver to you when your driving other hotel by our staff due to the road congestion information happened and sure we have some room problem that we not confidence providing to you. We will ensure this quality of our service for future guest satisfaction.
Thank you , Regards. Bayu Suteja
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Kuala Lumpur
Contributor
18 reviews 18 reviews
18 hotel reviews
Reviews in 11 cities Reviews in 11 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed June 24, 2014

There are is plumbing issue with this hotel. It smells. That is the major set back. Location is good. Walking distance to shops, food, entertainment, beach & more. Rooms are decent in size with strong showers. Price is friendly but the smell is terrible. You can smell it once the lift door opens. I was staying at level 5. No swimming pool. Parking only fits 2 cars and difficult to wait because it is at a busy street.

  • Stayed June 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Neo_Kuta_Jelantik, Hotel Manager at Hotel Neo - Kuta, Jelantik, responded to this review, July 12, 2014
Dear Mr/s. EdLing77, Thank you very much for constructive feed back regarding smell in corridor 5th floor that issue came from Plumbing, we will do the project for ensure the smell reduce in 5th floor and improve our service in the future. Again,Thank You and Appreciated. Regards,
Bayu Suteja
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Kuala Lumpur, Malaysia
1 review
4 of 5 stars Reviewed June 23, 2014

This hotel is located in Legian. Great for those who love to party. Loud music, crazy people & lots of extra entertainment such as Maryjane, Hash, Magic Mushrooms, Pills & cheap one night stands.

Massages in this hotel are worth a try.Swimming pool is very small. Please use the double lock for extra safety & choose rooms with windows. Air cond does not seem to be to cold at night so please request for a room change if you experience sleepless nights.
5 Monkeys is 10 minutes away for those who enjoy burgers, hotdogs & chilled beers. Supermarkets such as Indomaret,Minimart,Circle sell Bintang beer 24 hours a day.Cheapest Bintang is 28,000 ribu.(2 usd) Great location for those who enjoy body & foot massages as well as body scrubs. For those who enjoy nature, please go as far away from Legian.

Ubud,Lovina,Jimbaran, Uluwatu, NusaDua,Sanur are lovely places to enjoy beach walks, stargazing & great for honeymoons. If you want to buy souvenirs, you have an option to bargain in the streets or go to Krisna or air Erlangga which is 20 minutes by bluebird taxi. Only use bluebird taxi's in Bali as others will charge you randomly. Please keep small notes for taxi rides as taxi drivers will take advantage of this situation.

Room Tip: Rooms on higher floors & request for rooms with windows.
See more room tips
  • Stayed May 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Neo_Kuta_Jelantik, Hotel Manager at Hotel Neo - Kuta, Jelantik, responded to this review, July 12, 2014
Dear Rajiv777, Thank you for giving us Hotel No.1 as your feed back it was pleasure and happy that you satisfaction stay with us. We will do the maintenance AC services by ensure the quality for our guest satisfaction in future. We are the Neo Brand from Archipelago International as the budget hotel. Wish you will stay with us in your next visit. Regards, Thank you
Bayu Suteja
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Contributor
12 reviews 12 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed June 23, 2014

I stayed here for 1 night before heading to Gili Islands in June 2014. I would say that for the price, this hotel is great. The reception area is welcoming and the staff is always nice. They have a buffet for breakfast (really not bad for the price) and even if my hotel booking did not include it, I decided to go for it since it is quite cheap.
When it comes to cleanliness, this hotel is very clean, although I typically don't like rooms without windows. It doesn't have a big room but for the price, I couldn't argue much. They have cable TV which has a lot of channels included.
I think that if you are just in Legian/Kuta for a night or two, I think this hotel is good enough.
Other comments:
-Quite noisy in the morning (the noise of the staff and the kitchen utensils woke me up)
-No pool
-Not a lot of space in the hotel
-No window in the room

  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Neo_Kuta_Jelantik, Hotel Manager at Hotel Neo - Kuta, Jelantik, responded to this review, July 12, 2014
Dear Mrs. Lesley Anne R, Thank you for your nice review and we are Glad that you'll be visit us again in the future. We have small pool beside of our hotel due to the Neo Brand is the budget hotel with limited space in hotel, we have some of room with out window and room with window . For your next visit we will make sure you get room with the window. Again, Thank you and can't wait to see you again here. Regards, Bayu Suteja
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Neo - Kuta, Jelantik

Address: Jalan Patih Jelantik 188, Legian, Bali 80361, Indonesia (Formerly Neo Legian Jelantik)
Location: Indonesia > Bali > Legian
Amenities:
Free High Speed Internet ( Wi-Fi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#3 Best Value Hotel in Legian
#16 Romantic Hotel in Legian
#20 Top resorts Hotel in Legian
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Hotel Neo - Kuta, Jelantik 3.5*
Official Description (provided by the hotel):
Hotel NEO - Kuta, Jelantik has been designed from a guests’ perspective and is ideal for guests on a budget while still offering features and amenities usually associated with more expensive hotels such as LCD TV’s, DVD players, mini bars, tea/coffee makers, hairdryers, vanity mirrors, complimentary High Speed Wi-Fi and IDD telephones. Designed in a modern contemporary style befitting the new trends in hotel design it offers uncluttered open space that creates an atmosphere of relaxation and revitalization in a trendy but reasonably priced environment. What separates Hotel Neo - Kuta, Jelantik from the competition is that extra dimension of design with facilities and services that guests really want and appreciate.Designed and run as a user friendly destination, the hotel strives to cater to the world’s growing population of discerning travelers who want to spend some quality lounging time in interesting and stimulating surroundings. All NEO hotels are non-smoking hotels which means absolutely no smoking anywhere. ... more   less 
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Also Known As:
Hotel Neo - Kuta, Jelantik Bali/Legian

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