We arrived here and were blown away by the look of the place. Pools gorgeous. Lobby outstanding room spacious and clean.
Alas that was soon overshadowed by lots of problems. The main one being the airconditioning. Our room was stuck on 15 degrees for hours despite 2 requests to fix it. Finally the technician managed to get it to 18 after turning off one of the units. We requested 21 and were assured it would reach that. Slept all night bundled up and this morning have sore necks due to the cold. Outside is 30 degrees and we are sure to get colds. Still not fixed after 24 hours an 4 requests. On top of that the toilet wouldn't flush and there was no hot water yesterday for showers. These 2 problems were fixed. Have been travelling for 5 weeks staying in hotels all through asia including India and Nepal. This is the most expensive hotel I have stayed in and the worst service !
- Official Description (provided by the hotel):
- Part of the Marriott group, The Stones Hotel - Autograph Collection is an upscale and luxury gateway to a unique experience. Situated on the Southern tip of Legian Beach on the resort island of Bali and only 20 minutes to the airport, this five star Bali hotel is the perfect vantage point to experience all the island has to offer with the vibrant activity of Kuta and the shopping excursions to Seminyak at your door step. All 308 guest rooms and 15 suites are sleekly designed and feature rainforest showers, complimentary wifi and espresso machines. Iconic architectural design meets eclectic sophistication around the hotel grounds with a 3,500sqm oversized swimming pool, 3 restaurants, cabanas, entertainment deck, Club Jasper for the kids and a 24 hour gym. ... more less
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- Also Known As:
- The Stones Hotel - Legian Bali, Autograph Collection