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“Number 1 (of 4) hotels that I've stayed in while in Bali” 5 of 5 stars
Review of The Stones Hotel

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The Stones Hotel
5.0 of 5 Hotel   |   Jl. Raya Pantai Kuta, Banjar Legian Kelod, Legian, Bali 80361, Indonesia   |  
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Spa Getaway for 2
Ranked #5 of 62 Hotels in Legian
San Francisco, California, United States
2 reviews
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7 helpful votes 7 helpful votes
“Number 1 (of 4) hotels that I've stayed in while in Bali”
5 of 5 stars Reviewed January 22, 2013

Stayed in a number of hotels in Bali during our honeymoon (in Nusa Dua, Ubud, and Kuta), and this was hands down the best of the bunch.

First impressions: Security is pretty fierce in Bali, and The Stones definitely is at the top of their game. Two separate gates, a team of security guards, and a rotation shift between a golden retriever and a black lab ensure that nothing gets into the Stones complex by car that shouldn’t. The airport-style security (metal detector + x-ray machine) ensures nothing gets in via the visitors/guests that come to the hotel. While others may be bothered by this… I figure it’s better safe than sorry, and what’s to fret, if you have nothing to hide? Feel free to check out Ground Zero (2002, 200+ dead) around the corner if you think security is excessive.

The People: Everybody, and I mean everybody, is super friendly. “Good mornings” and “good afternoons” are aplenty. Check-in, complete with magic towelettes and popsicles, was a breeze... by the end of my short stay various hotel employees would magically remember and address me by name. Loved it.

The hotel: The hotel itself is beautiful. The rooms surround a very nice-sized pool, plenty of recliners, a swim-up pool, hot tub, hammocks, and a daily evening fire show. Three adjoining restaurants offer seafood, international, and local food for lunch and dinner, and lead to a magnificent feast for the morning buffet. Walking through the enclosed halls or going into the elevator, everything smells delicious, as if you’re walking into a day spa.

The Rooms: The rooms are awesome. The pool-facing rooms all have either tubs in their patios (floors 2-5), or a private hot tub if you’re on the first floor. Inside, everything is slick, beautiful smelling bath materials, lilly coffee pod espresso machine, and a reasonably priced mini bar.

Miscellaneous: Because the complex is still new, most of the storefronts leading into the hotel are still empty. However, what they DO have a couple restaurants set up right on the main street that are beach facing. The top floor offers a bar/lounge complete with multiple small infinity pools right on the railing that allow you to enjoy the sunset over drinks… in the water.

The hotel is centrally located on Legian beach. Quick access to either of the Poppies lanes, and a pleasant stroll either south to Kuta/Kuta Square, or north to Seminyak. Perfect location.

Final thoughts: We first planned on only staying at the Stones for two days before heading up to Ubud. By evening of the first day, we decided to extend the stay one more night… and then the next day extended it for a fourth night. After our trip to Ubud, we were deciding whether to head down to Jimbaran or Uluwatu, but ultimately decided that none of those hotels provided the most luxurious bang for the buck as The Stones. Two separate stays at the hotel in one trip… and at The Top of the list for any future trips to Bali.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (253)
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Perth Western Australia
Senior Contributor
23 reviews 23 reviews
18 hotel reviews
Reviews in 14 cities Reviews in 14 cities
48 helpful votes 48 helpful votes
3 of 5 stars Reviewed January 20, 2013

Well, I've just returned from a 7 night stay at the Stones. I've come away with mixed feelings about the place, whilst the hotel itself is magnificent, it leaves a lot to be desired. It all started at check in when we weren't given the room upgrade which was part of our reservation, had I not asked for it we would never have received the upgrade.

We encountered so many frustrations during our week at the hotel. Here's a list:

First - the over the top security checks every time you come back to the hotel, this includes x-ray of anything you're carrying, a walk through a scanner and then a scan with a hand held scanner without exception. Yes, I know its keeping the hotel safe but it just gets frustrating after a couple of days. The bomb gates, sniffer dogs and legion of security personnel also seems ridiculously over the top. We learnt quickly to get our taxis to stop out on the street so we didn't have to be subjected to this invasiveness.

Two - the saxophonist and fire dancers around the pool every evening doing the same show over and over again, on some evenings to an audience of zero people. Bizarre.

Three - continuously being asked for your room number every time you visit the pool and sometimes on multiple occasions. Even showing them you room key had no impact. Then you are handed a 'relax' stone in addition to a protracted explanation of how to use the stone so that you are not disturbed when you come to the pool. Isn't the explanation every day a disturbance? Ironic... And if you want to use a cabana for a day it'll cost you US$80!! Ridiculous.

Four - every day having to ask for soap and milk to be replaced. On one occasion a call was made to have toilet paper delivered because we had not a sheet.

Five - Breakfast was also a bit of a disappointment, whilst there's plenty of variety, it's of inconsistent quality, dried out pancakes, funky tasting turkey bacon and blowfly ridden pastries. Yes, I said blowflies, every morning loads of them crawling all over the pastries and bread, and I have the photos to prove it. I noticed other people taking pictures of them on other days. Yuck! Not good enough for a 5 star hotel. The great tasting coffee was never served with milk unless you asked for it.

Six - the safe in the bedroom being at almost floor level. We had to practically lay on the floor to access the contents, frustrating.

Seven – the hotel seemingly operating at far less than capacity for most of the time we were there, the restaurants were deserted for the most part… I think this may have something to do with the hotel being set so far back from the street and the very intimidating looking security out the front. Even as a guest, walking up and seeing massive boom gates, sniffer dogs and loads of security personnel all dressed in black is very off-putting!
Positives - There are some nice touches in the room like the top notch coffee machine, bath tub on the balcony and a comfortable bed. There’s a great gym too! The front desk staff and restaurant attendants were always very friendly. The swimming pool is awesome and a real treat to swim in. It was amazing for us to see how much wear and tear it has suffered in such a short amount of time such as missing paving capstones, missing tiles and dangerous uneven decking which you can trip over...

I'm not sure I'd stay there again as the rooms are a bit too small and coupled with the other frustrations, namely the 'swimming pool police' and ridiculous security measures it just doesn't appeal...

Room Tip: Try and get a pool view room.
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  • Stayed January 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rome, Italy
Top Contributor
82 reviews 82 reviews
38 hotel reviews
Reviews in 36 cities Reviews in 36 cities
57 helpful votes 57 helpful votes
4 of 5 stars Reviewed January 19, 2013

Kuta is an area of Bali known to be bustling and yet has a downmarket ambience to it. It’s where the low budget tourist tends to go. It’s also the happening place...Giving Kuta a leg up and a higher visible profile are a stretch of new hotels just along the beach at Legian separated by a very busy road. The Stone sis among the latest of these and is a real asset to give Kuta a better ambience.
The hotel has an inviting ambience The welcome is smooth and swift after your journey from the airport which is relatively short on distance but slow on time. The hotel is centred around its pool and the restaurants adjoin the lobby which is large Function rooms are above that area.
the guest rooms are reached through a corridor and then they are packed in the higher floors have better views of the sea but the ground floor rooms often have their own outdoor Jacuzzis.
The service is good, polite and efficient. However the menus at breakfast and in the restaraunts are very Indonesian and could do with a greater variety.
The rooms are not large as in beach resorts but for Kuta's bustle are a good place to be.

Room Tip: Higher the better for the view
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  • Stayed December 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Contributor
14 reviews 14 reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed January 16, 2013

I could sing the praises of The Stones Hotel for days. It is very rare that you find a place so eager to take on feedback-all staff actively seek your opinion and make it very clear that they are a new hotel who want to be the best and they really do listen.

A good way to judge a place is by how they deal with challenges. Unfortunately we had a small problem when we checked in (a fault of the booking agent not the hotel) that was handled in a most professional manner by the director of rooms Mr Christy Guna Desa. This really set the scene for our relaxing two week stay.

We stayed in two interconnecting pool view rooms with our teenage children, our room had a balcony with a gorgeous outdoor bath, the kids didn't have a balcony but were grateful for the extra space in their room that would have been occupied by a balcony. The rooms are equipped with a great coffee machine, ipod docking station and large wardrobes. The reading lamps were excellent. The rainfall showerhead was wonderful. Housekeeping looked after us very well throughout our stay even leaving a gingerbread man on our pillows on Christmas Eve.

The pool is a definite highlight, especially at night when the saxophonist provides entertainment, the Balinese fire dancers shine and the lighting amazes. Sam, the bar manager makes the finest espresso martini I have tasted and his company is delightful. The complimentary freshly popped corn as a pool snack is a nice touch and was welcomed by the children.

During the day we relaxed in a poolside cabana, it was nice to come back to the cabana after a swim to have your towel straightened and pillows plumped. The "magic" towels were very refreshing. In the afternoon the pool staff came around with some samples of lovely fresh cool juice of the day. It was delicious.

The gym was spacious, cool and very well equipped.

Breakfast was good and there certainly was a great selection. Every morning when we walked into breakfast the gorgeous staff would remember our names and our coffee and tea order and it was really good coffee (we are very fussy when it comes to coffee!). Freshly squeezed juices were readily available from the juice bar and the offerings changed daily. Perhaps it would have been nice to have some ice water available also. The kids enjoyed the ice cream bar and all of the associated offerings, ice cream at breakfast-why not? My only suggestion is that the egg station was very slow and a little more training is required. Often we would order our eggs to be told that they would be brought to our table, twenty minutes later they would arrive and we would have already finished eating. The consistency of the cooked breakfast offering was also a little unreliable. Aussie chef Matt and food and beverage manager Nils took this feedback on board with grace.

We spent Christmas Eve and Christmas day at the resort. The food was sensational. Our son doesn't eat seafood so it wasn't worth him having the adults set menu so the kids menu was the alternative and it was very basic. Perhaps a little more selection here would have been good. The Christmas Day buffet was lovely and traditional. The turkey was sensational as was the foie gras stuffing!! A taste sensation. The seafood selection was vast; freshly shucked oysters, mussels, prawns, lobster, crab and bugs, all fresh and flavoursome. The dessert offerings were varied however they were not refrigerated or on ice and a lot contained cream so we avoided those as by the time we got to eat them they had been sitting in the heat for a few hour. . The children were however very impressed with the chocolate fountain!! A lovely touch. Despite themselves not recognising Christmas, the staff were very festive getting in the mood with various Christmas adornments and helping to make the day special for us.

We have been to Bali many times and this is the first time we have stayed in a western type hotel. We were not sure what to expect. We were not disappointed. The staff are often what makes a hotel and the staff at The Stones were amazing. A special thanks must go to Ayeux (in the restaurant) and EkaLely (on the front desk) these girls are fantastic, customer focused in an unobtrusive way but ever so friendly, warm and welcoming.

The heart and soul of this place is undoubtedly Mr Christy Guna Desa who made us feel very special. We never got to meet the hotel manager during our fourteen day stay which was disappointing as I wanted to highlight the wonderful service and humour extended to us by Christy. The kids loved his cheeky jokes.

I want to highlight something that happened on our first day which I think exemplifies the ethos of this place. My husband tipped a staff member who looked quite uncomfortable and replied that it was not necessary as it was her job to make sure that we were happy.

We would definitely stay at The Stones again and would highly recommend it to other travellers whether you are a first timer to Bali or whether you have visited multiple times. The location is great, the staff accommodating and the facilities are fantastic.

Room Tip: A room facing the pool is worth the investment. Room 319 and 321 were interconnecting with one balco...
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  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Top Contributor
82 reviews 82 reviews
33 hotel reviews
Reviews in 23 cities Reviews in 23 cities
82 helpful votes 82 helpful votes
5 of 5 stars Reviewed January 13, 2013

My husband and have been traveling to Bali for thirty years now and have stayed in many beautiful hotels.The Stones is the pick of them all.
Service,amenities,rooms and location are just perfect.It is the little extras that put this hotel top of the list,attentive service,helpful smiling staff.
The pool is the absolute feature of this hotel,sun lounges in and out of the water and lovely big Bali bales.
The buffet breakfast is a highlight,variety is way and beyond any buffet I have ever experienced.
The rooms are breath taking with every mod and con required with a huge free standing bath on the balcony.
Thank you to all the lovely staff for making our stay a memorable one.We will be back.

Room Tip: Go for a pool view room,you will not be disappointed.
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  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed January 11, 2013 via mobile

This is one of the best hotel i've ever visited. I love the tub on the terrace idea. They also put the lazy bench inside the shallow side on the swimmingpool area.The room design is also shopisticated and cozy. I got a room with the pool view. The breakfast are also good. They have soo many options. Chef Rangga's fried rice is also remarkable. Ps: dont forget to mix the fried rice with sambal bawang!! Must try! Btw i definitely agree with their statement : "ice cream for breakfast, why not?!" ..yeaa..high five!! :D

  • Stayed January 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jakarta, Indonesia
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed January 9, 2013

Been here for biz trip with a big size group on Oct 2012, after their grand opening. The room and bathroom are superb, the room not quite big size and the view is not really good. But just ignore the view, as when you stay at the front kuta beach hotel you are not expected to kill the time by just viewing your backdoor panorama.

The location are very good as just stone throw with the new mall (sahid or sheraton..forgot the name..my fault), the swimming pool also great.

The function room are also recommended for those who will have some meeting or conference as the management handle the things so perfect. The meeting utilities, the snack time and luncheon are right handle with warm, friendly and decent staff.

The management warmly welcoming us, the first we step our foot on their luxury and beautiful lobby

The only thing that should be upgrade is when a group of large amount of people are queuing for hotel checking as they only has 2 checking tools. If they wish to have a lot of groups staying at their hotel they should invest 1-2 more for smooth and quick queuing.

The food, however, is average for marriot family.

Overall, for people who bored with Nusadua and really love the legian/kuta-street ambiance, dont think twice..choose the stone

  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Stones Hotel

Address: Jl. Raya Pantai Kuta, Banjar Legian Kelod, Legian, Bali 80361, Indonesia
Location: Indonesia > Bali > Legian
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Business Hotel in Legian
#3 On the Beach Hotel in Legian
#3 Romantic Hotel in Legian
#4 Family Hotel in Legian
#4 Spa Hotel in Legian
#5 Luxury Hotel in Legian
Price Range (Based on Average Rates): $$
Hotel Class:5 star — The Stones Hotel 5*
Number of rooms: 308
Official Description (provided by the hotel):
The Stones Hotel, Legian Bali is located on the Southern tip of Legian Beach on the resort island of Bali. Located across from Legian beach and only 20 minutes to the airport, this five star Bali hotel is the perfect vantage point to experience all the island has to offer with the vibrant activity of Kuta and the shopping excursions to Seminyak at your door step. All 308 guest rooms and 15 suites are sleekly designed and feature rainforest showers, complimentary wifi and espresso machines. Iconic architectural design meets eclectic sophistication around the hotel grounds with a 3,500sqm oversized swimming pool, 3 restaurants, cabanas, entertainment deck, Club Jasper for the kids and a 24 hour gym. ... more   less 
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Also Known As:
The Stones Hotel Bali/Legian

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