Stayed here for a week in the family room with my two sisters in November 2012 and had a ball. The hotel was nice well kept and serene. All of the staff were friendly greeting you if they walked past.
We stayed in the family room which was kept clean and welll maintained throughout our stay. We did however have the same experience as other travellers whereby two staff on two different occaisions told us it was their last night before going on leave (obviously looking for a tip) The family rooms are also up several flights of stairs so if this is a problem for you look elsewhere. We also had a problem with an airconditioner that did not seem to be working properly however because it was still working a little it took several days to get it fixed.
The pools were nice however there is no swim up bar just a poolside bar. Plenty of sun lounges everytime we went down for a swim. The free Wifi in the lobby works well however we paid the $1.50 per hour to have it in our room.
The location is fanatstic! Accross the road is the beach and a short easy walk is Melasti street which hosts several bars, restaurants, and market type shopping (Ketut's fixed price shop is just off of this street) It is also only about $2 for a trip into Kuta (Matahari's)
All in all a relaxing hotel which I would stay at again