We travel to Bali at least once a year as we love the people, the atmosphere, the food and of course the shopping. We have stayed at several different resorts and hotels over the years and while we have stayed at nicer places than the Bali suites, we have also stayed at worse. With that in mind the bali suites fall somewhere in the middle.
On this occasion we stayed in a two bedroom suite for 10 nights. On arrival the staff where friendly and welcoming. We were shown to our room and were reasonably happy with what we found. The suite was spacious with two good sized bedrooms, the main with a large king size bed and the smaller with a couple of smallish single beds. The main bathroom was small and the shower cubicle was tiny, boarding on uncomfortable but not by any means unusable. The ensuite however was very large with a big spa and plenty of bench space. The kitchenette was also a good size with everything you might expect in a self service apartment. Then lounge and dinning area was a good size with plenty of room to stretch out and relax. The TV was a little small by today's standards but at least the picture was clear. A smaller TV in the main bedroom was much smaller but was fine for watching a movie in bed at night. The water pressure in both bathrooms was really good by Bali standards and there was always nice hot water. Both toilets flushed well and there were no issues with the sewage which is often the case in some Bali hotels. There were three air conditioning units, one in each bedroom and one in the lounge room. They all worked well and were not overly noisy.
As for the negatives, the rooms are very dated although I understand the hotel has renovations planned so hopefully soon the rooms will get a much need face lift. The fridge was adequate size wise but was not all that efficient. The small freezer was iced over and unusable and the door didn't seem to seal properly. As a result it took hours for any drinks put in the fridge to cool down. As for the beds, I personally found the main bed to be to hard but that is just my personal preference. For those that prefer a rock hard mattress you will feel right at home. None of the sinks or showers drained well and found by the end of a shower you were standing in an inch of water that seemed to take ages to drain away.
As for the property itself, it is in a fantastic location. Right near the beach and with the full use of the Jayakarta hotels three pools there was heaps of choice for relaxing by the water. The hotel is right on the border of Legion and Seminyak so there is a multitude of fantastic restaurants and shops within a short walk or taxi ride (only a $2 taxi fair to the heart of the Seminyak shopping and restaurant precinct and $4 to the heart of Kuta). There are some really good restaurants with a few hundred meters of the hotel along the beach and plenty of beach bars and surfing lessons within a stones throw of the hotel. All in all probably the most conveniently located place we have stayed in so far.
In regards to the pools at Jayakarta they are clean and large but there seemed not to be enough pool chairs and the ones that where there filled up very quickly. As for the gym, unless you really can't get through the day without a workout, I wouldn't bother. The equipment is old, the gym is very ill equipped and quite frankly, unsafe by western standards. Use at your own risk.
As for the service our rooms were cleaned everyday and the cleaning staff were always polite and friendly. That said, there were some instances of "slackness" on the part of the cleaning staff. For example a room service tray was left outside a room next to ours for nearly 24 hours with dirty plates and food scraps attracting bugs and ants. This seemed to occur throughout the complex and was simply unhygenic Not a huge issue but still unpleasant enough to have to walk past. The cleaning trolleys also seemed to be left in the corridors of a night time with rubbish and dirty linen hanging off them. Seemed the staff just left the trolleys whereever they were at knock off time. When you are paying $200 a night for a room it's not unreasonable to expect the little things like this are properly attended to. Another example of a small but annoying issue was the coffee. On arrival there were the expected coffee tea and sugar satchels that are supplied by most hotels the world over. By the 4th morning they were all used and when my wife went to reception to enquiry if they could be replenished the receptionist said that they were only provided on our arrival. It was pointed out to her that we were staying 10 nights at $200 a night so it was not unreasonable to have the coffee satchels topped up as needed. The receptionist reluctantly agreed but was only prepared to hand over 4 of the satchels with the implication being that she was doing us a huge favour and it would be a one off. Agreed this is only a very minor issue but still, a few minor issues can be just as annoying as one major issue.
Probably the biggest issue for me was the wifi in the rooms. The Internet service in Bali is average at best and to charge guests paying top dollar for accommodation ridiculous amounts for a service that should be free is just plain money grubbing. The wifi is already in place so the hotel is paying for the service whether guests use it or not. In today's age, with all the modern electronic equipment people use nowadays, to charge $2 for 5 mins or $5 an hour for internet access is profiteering, plain and simple.
Probably the only other real negative regarding the Jayakarta hotel itself is the way overpriced food and drinks. We never can understand why these places charge so much that it drives people to eat and drink outside the hotel or to bring in their own food and drink purchased from the many minimarts and restaurants. It's just bad business. If they dropped their prices down to compete with the multitude of shops and hawkers surrounding the hotel, they would surely sell many more meals, snacks and drinks to the guests.
All in all, if you have kids or want to travel with friends and family the Club Bali Suites are in a fantastic location and have reasonable facilities at the adjoined Jayakarta Hotel.
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- Also Known As:
- Club Bali Hotel Seminyak
- Club Bali Suites Legian