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“What a let down.” 2 of 5 stars
Review of Club Bali Suites

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Club Bali Suites
3.5 of 5 Resort   |   Jl Werkudara 526, Legian, Bali 80001, Indonesia   |  
Hotel amenities
Ranked #44 of 66 Hotels in Legian
Frederickton
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
Reviews in 5 cities Reviews in 5 cities
9 helpful votes 9 helpful votes
“What a let down.”
2 of 5 stars Reviewed June 8, 2011

After spending 3 nights in Ubud at Ibah,to come to this place was depressing.We thought this place was part of Jayakarta as was advertised with the booking,not the case.We could use the pool at Jayakata,to eat breakfast we had to walk half a km down the beach,was not worth the walk.The towels I think may have been white many years ago,are now a very dark shade of grey.The air con units outside the bedroom window were not pleasent to sleep with,I think I counted 6 outside our window.We booked for 5 nights stayed 1,booked in else where.Came back our last night in Bali to shower,same old towels,didn't get clean one's.Would not advise tostay here.

  • Stayed May 2011, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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59 reviews from our community

Traveler rating
    7
    35
    12
    2
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23
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5
Business
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • Indonesian first
  • Any
English first
Kuala Lumpur, Malaysia
Senior Contributor
35 reviews 35 reviews
22 hotel reviews
Reviews in 30 cities Reviews in 30 cities
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed June 5, 2011

Reading the reviews before coming here made me sceptical about the place. Have I made a grave mistake for staying here for 6 nights??? But once I opened the door, all the worries are flew away.
The place is spacious, clean and great. The bed is great. Everything is in order.Totally meet my expectation.
It is just a little walk to Jayakarta Hotel in order to use the swimming pool and the beach. The staffs were very nce anf helpful. No regret!!

  • Stayed May 2011, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed May 19, 2011 via mobile

The cot we paid for was broken as was the fold out bed. They lost our laundrey, didn't have enough sheets for the number of beds and were rude. The worst hotel I have ever stayed in.

  • Stayed August 2010
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
vpclubbali, Executive VP Sales at Club Bali Suites, responded to this review, May 25, 2011
Firstly let me say how sorry I was to see your review and find that you felt that your stay with us had ruined your holiday in Bali. We always aim to provide our guest with the best possible levels of service and comfort and it is disheartening to see. I would like to be able to follow through with you directly and see if we can in some way resolve this matter so would appreciate if you could contact me directly. I have sent a private message via your trip adviser profile with my direct email address and would love the opportunity to deal with these issues. Again please accept our apologies and I hope I get to discuss this with you in the near future

Regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Usje
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 26, 2011

this is the nice hotel with a good location to stay... the place was not to crowded. all the shop are walking distance. the room the pool and the beach was so peaceful and relaxing... you can get a good massage too. i've been staying here 3rd time already and jayakarta hotel sure will be my place to stay in my next visit. the staff also very friendly and helpful.

  • Stayed February 2011, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
United Kingdom
Top Contributor
981 reviews 981 reviews
62 hotel reviews
Reviews in 154 cities Reviews in 154 cities
1,726 helpful votes 1,726 helpful votes
4 of 5 stars Reviewed August 23, 2010

Getting to Bali from the UK can be expensive especially if you are travelling with a family of four and then there is accommodation. Going at peak period of July meant both flight and hotel prices would be high and initial quotes seemed to indicate we might have to look for an alternative destination until the travel agent found us the Club Bali Suites based at the Jakarta Hotel in Legian.

We wanted to be nearby Kuta and having the use of the facilities of the Jakarta hotel but at a much nice price then this seemed like a great deal and we would have breakfast included as well.

The Club Bali suites are located at the two front buildings as you enter from the official gates. It seems that these buildings also have other companies running apartments such as the Sejuk Suites. They have their own reception where you can check in. We go to our hotel late in the evening and we got a third floor room. We had a bedroom with a double bed with a balcony, bathroom and a living room/kitchenette. The living room had a TV and sofa bed that can be turned into a double bed so the room sleeps four. The kids had the sofa bed and truth be told it would be suitable for kids but would be too springy for adults.

The kitchen had a cooker, microwave, fridge and a water cooler which they kept topped up. The rooms would be cleaned everyday and there were bath towels provided but not hand towels. We had enough closet space and drawers for our clothes but there is no in room safe. If you have valuable there have safes elsewhere but then it becomes inconvenient.

We had American breakfast included but this is eaten at a café/bar called Tekor Bali about 400 meters from the hotel. We are given a voucher that we gave to the café but it can only be used for American breakfast only. It was ok, they had free wifi but the breakfast did become repetitive and service was a bit erratic. In the last few days of our holiday we opted to take buffet breakfast at the nearby Kumala Pantai hotel at about £4.00 per adult as we fancied a change.

Away from the Club Bali Suites we made extensive use of the Jayakarta hotel such as its various pools, play area and its regular shuttle to Kuta Square. We would get beach towels from the Club Bali reception and plonk them down on two loungers on the way to breakfast ensuring that one we returned we would have sun loungers that we can use or else it would be pot luck as to when one would become available.

The hotel from the back is opposite the beach and the overall location of the hotel meant that its at a bustling part of Legian with restaurants, cafes, massage places, shops, markets and internet cafes.

The reception do charge rather a lot for late checkout but we did manage to arrange to use the shower facilities and change our clothes at a separate room as we had an early evening plane to take whilst our luggage was stored at reception.

The TV reception could had been better, the furnishings could had been a little brighter and some of bath towels had seen better days but overall in comparison with the money we paid for the suites I would give it 4 stars.

  • Stayed July 2010, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Club Bali Suites

Address: Jl Werkudara 526, Legian, Bali 80001, Indonesia
Location: Indonesia > Bali > Legian
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Swimming Pool
Hotel Style:
#5 Top resorts Hotel in Legian
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Club Bali Suites 3.5*
Number of rooms: 52
Reservation Options:
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Also Known As:
Club Bali Hotel Seminyak
Club Bali Suites Legian

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