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“Couldn't ask for a better place to stay!” 5 of 5 stars
Review of Pullman Bali Legian Nirwana

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Pullman Bali Legian Nirwana
5.0 of 5 Hotel   |   1 Jalan Melasti, Legian, Bali 80361, Indonesia   |  
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Airport Pickup&Breakfast
Ranked #13 of 66 Hotels in Legian
Certificate of Excellence 2014
Melbourne, Australia
1 review
3 helpful votes 3 helpful votes
“Couldn't ask for a better place to stay!”
5 of 5 stars Reviewed February 26, 2014

I couldn't talk any higher of the Pullman hotel. With the staff, location, cleanliness, facilities and services I could not fault it. We had an incident at a night club where things were taken from our bag, and the Pullman did everything they could to help us with insurance claims, the police and making sure we were safe. The pools are amazing and the food and beverage service while having a swim was amazing! Our room was cleaned and left spotless everyday. We were greeted with big smiles by beautiful people everyday. This hotel made us feel safe and vey spoilt. I can't wait to get back and stay there again.

  • Stayed January 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
L_Franck, General Manager at Pullman Bali Legian Nirwana, responded to this review, February 27, 2014
It is such a delight pleasure to learn that you thoroughly enjoyed your stay. It was our pleasure to be able to assist during the unpleasant situation you experienced at a venue outside of the hotel. I will share your kind impressions of your visit with the entire team. We will continuously strive to bring a better value of our service delivery by providing more variety and better quality of our product & facility for you to enjoy on your next visit. We look forward to welcoming you back for another enjoyable, relaxing and safe experience.
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2,108 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (497)
Date | Rating
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English first
Shanghai, China
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed February 25, 2014

Pullman Bali Legian Hotel has a great location. We found it so convenient as whenever we want to go to Kuta beach, it's just there near the hotel! I enjoyed the breakfast there. The room is small but cozy.

  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
L_Franck, General Manager at Pullman Bali Legian Nirwana, responded to this review, February 27, 2014
Thank you for sharing your valuable experiences. We are happy that you found the hotel's to be convenient and that you enjoyed the breakfast. We have taken note of your preference regarding the room size, we encourage you to visit our website in order to view other room categories/layout, which may be suitable for you. We sincerely look forward to welcoming you back in the near future for a more relaxing experiences.
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Gurgaon, India
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 25, 2014

I stayed in Pullman Legian for 3 nights with my wife and had an excellent experience. It was our honeymoon and we were treated with a free spa vouchers & complementary buffet breakfast and a bottel of wine. Service was quick & staff were friendly. I also booked my cruise and other recreational activities through hotel desk and everything was arranged well. I would strongly recommend Pullman Legian to people who are looking for a nice relaxing stay at Bali.

Room Tip: try for ocean view double bed room. it has an excellent separate drawing room as well
See more room tips
  • Stayed February 2014, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
L_Franck, General Manager at Pullman Bali Legian Nirwana, responded to this review, February 27, 2014
We are truly delighted to hear that you thouroughly enjoyed your honeymoon. Thank you for your words of appreciation for our spa, breakfast, quick & friendly service from the staff. We are glad that we were able to exceed your expectations. I will share your kind reviews to all of our associates for them to consistently improve their service delivery in all areas of the hotel. We look forward to the opportunity of welcoming you back for another relaxing and enjoyable stay.
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Perth, Australia
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
Reviews in 8 cities Reviews in 8 cities
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed February 24, 2014

Well I am at Pullman now checked in two days go for a week.
Been to Bali 20 times & big hotel very impersonal not ideal for a exotic holiday more like living in apartment.
Its a pool view room & smells terrible of mould even though its new
Very disappointed won't return here that's for sure

Room Tip: Don't stay near pool in 1444 stinks of mould
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  • Stayed February 2014, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
L_Franck, General Manager at Pullman Bali Legian Nirwana, responded to this review, February 25, 2014
Thank you so much for taking the time to share your valuable experience with us. We highly appreciate your feedback as we always value guests impressions and expectations of our hotel. We strive to improve the quality of our service and facilities so we will appreciate if you could contact me directly at h6556-qm@accor.com to provide the details of your stay experiences.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Western Australia, Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed February 24, 2014 via mobile

We stayed here for 5 days with our nearly 3 year old. Hotel itself is huge with beautiful gardens. We had a grand deluxe room which was lovely, very big and spacious - even with an extra bed for our toddler. The bathroom was huge and had a nice layout. Did notice a slight sewer smell but only when we changed the shower or bath nozzles and it went away pretty quick.
We had no issues with mosquitoes at the hotel, but would spray ourselves before we headed out and about.
The staff are lovely, especially Alfie who would have a chat with us and make sure we had everything we needed. He also gave our daughter a "Pullie" Pullman dog toy which made the stay very special for her. Erni was great as well, always came and said hi and cuddled our daughter.
The location is fantastic, walking distance to most things, short cab ride to others. Staff out the front would call down a cab for you to which was nice not having to walk out to the main road.
My only gripe was the air con was so cold, we ended up leaving it off while we slept! There was a lady a couple rooms up from us complaining her air con wouldn't cool and the room was too hot! So who knows.
Overall we had a great stay and would definitely recommend the hotel.

Stayed February 2014, traveled with family
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
L_Franck, General Manager at Pullman Bali Legian Nirwana, responded to this review, February 25, 2014
We are happy to hear that we were able to exceed your expectations and made your stay so memorable. I will definitely share with the team as they will be delighted to have enhanced your stay. We do look forward to welcoming you and your lovely family back again and really appreciate your recommendations.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jakarta, Indonesia
Contributor
12 reviews 12 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed February 24, 2014

We stayed here last Christmas, 2013 for 5 nights in the grand deluxe room. The hotel is quite huge! My daughter loves all of the fountains, gardens, and the pool, especially the kids' pool. The check in process was so slow and beyond your imagination if it's a Pullman. The first person we approached in the check in counter told us that we need to return in the next 3 hours (yes we arrived at 12.00 NOON), then we went for lunch outside the hotel. After we returned at 15.30, we met a trainee at the front desk and was acting confused and panic when we asked for our room. Another 20 minutes later, this lady showed up and told us that the room would be available within 15 minutes. OK, we were travelling with a kid aged of 3.5 YO and needed a shower. Anyway, yes they placed us in a grand deluxe facing the pool, so forgiven.

More to come. The fridge was out of order and we did call for several times and finally, was fixed during our 3rd day of stay (although not 100% work well). The towels were only provided for 2 person, we informed during our booking that we would bring our 3.5 YO during our stay and given the 3rd towel on our 3rd day of stay.

The breakfast was standard, the taste can be said quite bland for local people, but still OK. We love about the breakfast time since we could sit next to the pool and watch our daughter played by the pool. She loves the kids menu and FYI, all alacarte menu are delicious!

The cleaning service of our room was acting very slow. We left the hotel around 10.30 but when we returned around 4.30, the room was still untidy although (yes) our room located next to the cleaning service station on our floor and the sign asking to be clean was perfectly switched on. Anyway, happened for 2-3 days in a row. Geez...LOL The balcony door cannot be closed tightly, the mosquitos could attact us anytime (the mosquito lotion or anything that can prevent us from the attack was useless).

Hopefully, the staffs will be more attentive to the guests since we really do love the location of the hotel, pool, and the design of the room itself.

  • Stayed December 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
L_Franck, General Manager at Pullman Bali Legian Nirwana, responded to this review, February 25, 2014
Thank you so much for taking the time to share your valuable experience with us. We highly appreciate your feedback as we always value guests impressions and expectations of our hotel. We strive to improve the quality of our service and facilities so we will appreciate if you could contact me directly at h6556-qm@accor.com to provide the details of your stay experiences.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
Senior Contributor
24 reviews 24 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed February 24, 2014

I returned to Pullman Bali Legian Nirwana for another relaxing holiday at the hotel which is extremely close and walking distance to all Kuta and Legian has to offer. Plus a quick taxi ride to Seminyak and its fabulous restaurants. Suggest you try the restaurant for the seafood buffet which was delectable and not crowded. The infinity pool is a truly great place to relax and there was fireworks on the beach each night.

Room Tip: The Ocean View rooms are a must.
See more room tips
  • Stayed January 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
L_Franck, General Manager at Pullman Bali Legian Nirwana, responded to this review, February 25, 2014
Thank you for your continued loyalty and we are glad to learn that you appreciated the convenient location of the hotel, the seafood bbq buffet and the facilities & views from the infinity pool. We look forward to another opportunity of welcoming you back again in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Pullman Bali Legian Nirwana

Address: 1 Jalan Melasti, Legian, Bali 80361, Indonesia
Phone Number:
Location: Indonesia > Bali > Legian
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool
Hotel Style:
#6 Business Hotel in Legian
#6 Romantic Hotel in Legian
#6 On the Beach Hotel in Legian
#7 Family Hotel in Legian
#8 Luxury Hotel in Legian
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Pullman Bali Legian Nirwana 5*
Number of rooms: 353
Official Description (provided by the hotel):
The most popular beach front in Bali welcomes a prestigious new addition. Set in tranquil surroundings opposite the famous Legian Beach. Pullman Bali Legian Nirwana is the newest 5-star hotel in Kuta. Close to the airport, this hotel offers easy access to restaurants, shopping and nightlife. Its 353 impeccable rooms and suites feature modern design inspired by the frangipani tree, and Pullman Bali Legian Nirwana boast superior leisure facilities for a truly sophisticated resort experience. ... more   less 
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Also Known As:
Pullman Bali Legian Nirwana Hotel Legian

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