This was our 2nd visit to Pullman and had a 10 night stay. Whilst the location is excellent across from the beach, and restaurants and shops up the road. The quality and service of the Pullman fall well below an expected 5 star standard, this time around it was more like a 3 star Hotel.
The welcome staff on check-in were disinterested, rude and abrupt. The maintenance and cleanliness of the room needs severe attention ie balcony light not working for entire 10 night stay, balcony wooden rail missing, shower ran out of hot water 1 night, access to room malfunction with swipe access, phone call to our room at 11.10pm at night by staff (miscommunication), noise of other guests using pool at well after 10 pm... Very disappointed would probably recommend to stay somewhere else in Bali next visit.
Although the Assitant Manager Didi did offer us a 1 hour massage on check-out day, it was a bit late as these problems should have been rectified earlier and general maintenance of hotel is lacking for a Hotel which is rated as 5 star.
- Official Description (provided by the hotel):
- The most popular beach front in Bali welcomes a prestigious new addition. Set in tranquil surroundings opposite the famous Legian Beach. Pullman Bali Legian Nirwana is the newest 5-star hotel in Kuta. Close to the airport, this hotel offers easy access to restaurants, shopping and nightlife. Its 353 impeccable rooms and suites feature modern design inspired by the frangipani tree, and Pullman Bali Legian Nirwana boast superior leisure facilities for a truly sophisticated resort experience. ... more less
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- Also Known As:
- Pullman Bali Legian Nirwana Hotel Legian