My husband and I went to Bali with a group of friends for a week. We normally stay at places like Legian Beach Hotel or Padma so when we in initially booked this hotel we weren't overly excited about the choice but seeing as we were holidaying with a big group and they usually stay here we went ahead anyway.
Where do i start with the list of problems wrong with this hotel...
Upon check in it all did not seem as professional like previously experience when in Bali. The hotel staff were advise we were in a big group and that we wanted to be close yet they positioned us all away from each other. We had friends complain the aircon didnt work and another complain there toilet didn't work, eventually after we all complained we all ended up on the same floor. We stayed in the superior, which was so old and run down it wasnt funny. The aircon was useless and barley pushed out any cold air. It was positioned in the most stupidest place and who knows when it was last serviced. I went to bed ever night so hot and did not get a decent nights sleep since i got there.
There was a pin stuck in the wall plug so we were unable to put adapter in. I call reception and advise them and they said they would have maintenance come look at it but no one showed.
Our bathroom smelt funny, NO pressure in the shower and felt like a dripping tap, the towels were so so old and felt like sandpaper. There were no face washers supplied, the toliet barley flushed(had to come back after 5 mins and reflush), there was bugs and ants in the bathroom all the time. The amenities were cheap. (2in1 shampoo/Conditioner)
The hotel guide, menu, box tv are all outdated and need to be upgraded. As well as the beds, blankets and pillows which were extremely uncomfortable.
All the rooms need to be renovated and even if that cant happen straight away they really need to upgrade what they can. You would be amazed at how a few little changes would bring the hotel back up to a 3 star standard. Start by servicing or replacing aircons and replacing towels/Linen. I may have been able to excuse the oldness of the rooms if these things were improved but at the moment this hotel is well below the 3 1/2 starts it acclaims to be.
Breakfast was an extreme disappointment. Very basic food. The whole set up did not look hygienic. I stuck to toast the whole time and i was devistated they did not even serve Vegemite. The coffee was gross as was the juice (didnt taste right), i figured i was stick to water that they had in a water cooler but it wasnt even plugged in so the water was warm. It was just used as a dispenser.
The staff didnt speak very good english and were not as helpful as experienced at previous hotels. They have no money ex changer at the reception and have no transport to and from hotel so we had to catch a taxi to airport.
This is not my idea of a holiday at all... although we enjoy ourselves being in a group i was extremely disappointed with the hotel that it didnt feel like the relaxation a hotel should feel like. I couldnt wait to get home and have a decent shower. I would never ever stay here again. Previous people say you get what you pay for but honestly this is way below what you pay for.
i have heard there are new owners and that they are letting in be run down and not keeping up on maintenance which seems likley.
So to sum it up i would never stay here again.. I believe for the price you pay there are defiantly better hotels to stay at, but from experience i wont be staying at anything under 4-5 star again. The quality and service of the 4-5 star hotels is so worth that extra money.
Hope the review helps someone looking to stay here :)
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- Also Known As:
- Melasti Legian Beach Resort And Spa
- Melasti Legian Beach Hotel Legian
- Hotel Melasti Legian
- Melasti Legian Beach Resort & Spa Bali