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“Very disappointing- checked out early.” 1 of 5 stars
Review of Bali Mandira Beach Resort & Spa

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Bali Mandira Beach Resort & Spa
4.0 of 5 Hotel   |   Jalan Padma No. 2, Kuta (Legian Beach), Legian, Bali 80362, Indonesia   |  
Hotel amenities
Ranked #8 of 62 Hotels in Legian
Melbourne
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Very disappointing- checked out early.”
1 of 5 stars Reviewed October 25, 2010

My sister and I were supposed to stay at the Mandira for 7 nights- we checked out after 4 nights and I really wish we’d left earlier. We stayed in a deluxe room which is not worth the money at all. The first room we were given smelt bad and mould was clearly visible on the bathroom ceiling. The room was freezing and had a totally oldschool air conditioner without a digital thermostat so we couldn’t get the temperature right, I know this isn’t a big deal but for a four star hotel I didn’t think it was good enough. We asked to move and were told the only rooms available were doubles, not twin share. Unhappy with this alternative I asked about the cancellation policy and magically a twin share room became available.

We settled into our new room and it was nicer- however I still felt $200 USD a night was a total rip off. The resort hosted 2 weddings while we were there; the first one was kind of noisy but far enough away from the room not to bother us. The second wedding had to be moved to the restaurant (closer to the rooms) due to rain and we spent the whole evening (until 11:30pm) listening to the likes of Katy Perry and Lady Gaga blaring through the resort. I went over to reception and found out there was another wedding the next night and I was like no way... we are out of here! I don’t want to listen to this again.

When I complained the next morning and asked to check out early, the staff member who helped me was very nice and didn’t charge us the cancellation fee. However, because I had already paid in full for the room on asiarooms.com a refund of the money owed to me would take roughly 2 WEEKS!? So frustrating!! I think that is totally ridiculous, and the manager should have authority to do that sort of thing on the spot.
When we checked out later that day a different staff member was on duty and tried to tell me that I would NOT get a refund at all because I had checked out early...after another series of calls to the manager we established for the 2nd time that I didn’t have to pay the cancellation fee and would be refunded for the nights we didn’t stay.

Also, we made the mistake of using the tour operator outlet at the resort to organise a day trip to Ubud, the driver was nice enough but we had to explain to him were things like the Ubud Botanic gardens and the Kings Palace were...given what we paid and that he is supposed to be a tour guide I thought he might be familiar with these attractions.

Breakfast was fine and the pools are ok too, but not as impressive as other 4 star resorts we’ve stayed at. We used the spa and it was really nice, a little pricey but it was lovely.

The deluxe room benefits are totally rubbish, the internet is free between 11am-11pm but for some stupid reason if you want to use it before 11am you get charged 30 000rp...I was so annoyed by this.

I would NOT recommended this resort at all- we found a lovely 2bd villa in Seminyak with a private pool for $235USD (this was a last minute deal on agoda.com) for the rest of a holiday and were so relieved to be out of Mandira.

  • Stayed October 2010, traveled with friends
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BaliMandiraGM, General Manager at Bali Mandira Beach Resort & Spa, responded to this review, November 7, 2010
Dear Guest,

We apologize for the way you feel about your experience at our resort. Although we have a great percentage of our guests in friends’ getaway with great experiences, it saddens us to see you are the exception to the rule but we are glad you found another hotel that made you happy. In good faith we will like to inform you that all rooms at Bali Mandira are undergoing renovations and constant updates. It is hard to pinpoint a room without knowing a room number and an experience without knowing the circumstances for us. You were absolutely right we had weddings, we had quite a few wedding in a row that week; many couples like to celebrate the most important moments of their life here, we do apologize if the noise troubled you, we believed that up to 10::45pm for music is a reasonable curfew time for weddings. As far as any refunds we would be happy always to inform the travel agencies for any refunds there may be needed but we are not the ones manipulating them, it is completely at the discretion of the agency you booked with, to do it according to the flexibility of their policies and rules, but just like in this case we have always informed and provided them any information needed.

Once again our apologies and we hoped the rest of your vacation was a happy one! We do hope to see you one day returning to our hotel when visiting Bali again!
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
Newcastle, Australia
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 20, 2010

Beautiful grounds, great pools. Excellent breakfast and very friendly staff. Stayed in a superior room which was fine. Everything we needed. Location is perfect! Really loved the Mandira!

  • Stayed April 2010, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BaliMandiraGM, General Manager at Bali Mandira Beach Resort & Spa, responded to this review, November 2, 2010
Dear Guest,

Thank you for sharing your wonderful experience at Bali Mandira with the world. We are looking forward to have you back!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
rosebud
Senior Contributor
32 reviews 32 reviews
16 hotel reviews
Reviews in 10 cities Reviews in 10 cities
29 helpful votes 29 helpful votes
1 of 5 stars Reviewed October 15, 2010

Upon arrival at The Mandira, I spent the first 4 hours CRYING and trying to find another Hotel, but had No Luck.
The Room is a Premier Room (RUBBISH) say's it is 72sq more like 30
Old, Tired, Mouldy shower, Poor lighting, Even charged for some Ice.
The Reception is old and grotty, staff clothes even grey not white.
Pool and entertainment area look Great, but please beware.
This room cost over $200AUD for one night, it is a disgrace.
Have just had 9 nights at The Padma, but no vacancy for the 10th.
Please reconsider staying here as there are heaps of hotels that are cheap to stay at this is no better than a BUDGET $50 a night hotel
I am a regular traveller, this is the worst I have stayed in

  • Stayed October 2010, traveled on business
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed October 15, 2010

We went in September and had a great time; staff were the big standout - so friendly and helpful. Plenty of food to choose from on site or easy walk to some good restaurants down the beach; taxis are cheap and easy to get to nearby Kuta. The beach is just over the road. Lovely swimming pools and stunning gardens. Our room was spotless and cleaned everyday. (what more can you ask for?) Would go back again.

  • Stayed September 2010, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BaliMandiraGM, General Manager at Bali Mandira Beach Resort & Spa, responded to this review, November 2, 2010
Dear Guest,

Thank you for sharing your experience at Bali Mandira with the rest of us! We hope to see you again here on your next vacation!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed October 12, 2010 via mobile

Stayed for 10 nights in a quad superior room. The room was spacious and very clean. The only disappointing thing about the room was it had no balcony. Breakfast was plentiful, tasty and changed everyday. The pools were clean and I saw them being tested to ensure the correct chemical balance - they do close quite early which was a bit annoying as we travelled with a child who wanted to swim after dinner. The grounds are amazing - we had an uninterrupted view of the ocean whilst sitting on some of the most comfortable outdoor furniture I have ever used - there was always plenty of lounges both in the shade and in the sun. The Mandira is not a cheap hotel but if I could afford it I would stay there everytime I was in Bali because it is second to none.

  • Stayed August 2010
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BaliMandiraGM, General Manager at Bali Mandira Beach Resort & Spa, responded to this review, November 2, 2010
Dear Guest,

Thank you for sharing this, we are happy to have you back anytime!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
1 review
4 of 5 stars Reviewed October 8, 2010

On arrival, greetings were great, check-in was great, porter was lovely. Room was very clean and nicely made up. Gardens around the place are gorgeous and well maintained. Pools are fantastic, especially the adults only pool up top! Food was great but a alittle over priced. Drinks were good but not good value compared to other eating places. Service over the whole week was very good, from the lovely gentlemen on the security gate to the receptionists to the catering staff at breakfast and the bar staff. Even the gardeners are welcoming and always smiling. All in all, a great week and have no hesitation in returning and recommending.

  • Stayed September 2010, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BaliMandiraGM, General Manager at Bali Mandira Beach Resort & Spa, responded to this review, November 2, 2010
Dear Guest,

Thank you for the great comments We hope to have you back soon at Bali Mandira!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
sydney
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed October 7, 2010

We stayed at the Bali Mandira for 10 days in early June to escape the cold weather back home in Sydney. We have 2 young girls being 1 and 3 years old and also travelled with my parents and young sister 16 who stayed in a room next to ours. We stayed in a deluxe villa which was a one bedroom top floor room with separate bathroom and balcony. The rooms and villa buildings were really quite dated and unimpressive but they were clean and air-conditioned and we didn't spend much time there anyway. The resort itself was beautiful with lush gardens and 2 wonderful pools. The kids club was sensational handily located next to the pool area and the 2 ladies were fantastic with our young girls. Nothing was a problem and the girls loved playing with the other kids for a few hours each morning whilst we had some relax time by the pool or down at the beach. The main restaurant where we had a buffet breakfast each morning was wonderful with a wide choice of foods and incredible omelettes and greasy bacon. The pool bar and restaurant was also good quality and value for lunch snacks for us and the kids and cold bintang and pizza's for dinner although we usually ate dinner out along the beach where there are dozens of restaurants to choose from. The location of the resort could not be beaten being right on the beach and just a short stroll to bars, restuarants and shopping. Thanks for a wonderfully relaxing and kid friendly holiday Bali Mandira!

  • Stayed June 2010, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BaliMandiraGM, General Manager at Bali Mandira Beach Resort & Spa, responded to this review, November 2, 2010
Excellent, thank you for sharing your great experience! We are looking forward to see you back at Bali Mandira!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Bali Mandira Beach Resort & Spa

Address: Jalan Padma No. 2, Kuta (Legian Beach), Legian, Bali 80362, Indonesia
Location: Indonesia > Bali > Legian
Amenities:
Bar / Lounge Beach Free High Speed Internet ( Wi-Fi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#4 On the Beach Hotel in Legian
#4 Business Hotel in Legian
#4 Family Hotel in Legian
#5 Spa Hotel in Legian
#5 Romantic Hotel in Legian
#6 Luxury Hotel in Legian
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Bali Mandira Beach Resort & Spa 4*
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Also Known As:
Bali Mandira Beach Resort And Spa
Bali Mandira Beach Hotel Legian
Bali Mandira Beach Legian
Bali Mandira Beach Resort & Spa Legian

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