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“Beware...underwhelming to say the least!!” 2 of 5 stars
Review of Sardine

Sardine
Jalan Petitenget No 21, Kerobokan, Bali 80361, Indonesia
+62 811-3978-111
Website
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Ranked #26 of 119 Restaurants in Kerobokan
Certificate of Excellence 2014
Price range: $20 - $40
Cuisines: Seafood
More restaurant details
Restaurant details
Good for: Special occasions, Doing business, Romantic, Entertaining clients
Dining options: Dinner, Breakfast, Lunch, Dessert, Delivery, Late Night, Reservations
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Beware...underwhelming to say the least!!”
2 of 5 stars Reviewed May 15, 2013

Sadly our experience tonight was very disappointing and the service particularly by the owner absolutely awful.
We ordered lobster for main and were given 3 size options small (300 gms) medium & large I can't remember as we both knew the small would be ample given we were ordering 3 courses. We were taken aback when they brought two live lobsters to the table to confirm our order. Not liking to see our food live we ushered our waitress off but acknowledged that she had shown us two and had stated one was 600gms and one was 650gms. Naturally we thought one of them would be chosen and split to meet our order (small @300gms x2). Tip: never assume! When we received our lobster we tucked in and unfortunately were very disappointed as it was quite tough. To top it off a couple seated close by proceeded to smoke with smoke blowing into our face and food. We were advised it was a smoking restaurant and the best they could do is move us to the back of the restaurant which turned out to have little air circulation which detracted yet again from our experience, now hot & bothered! The manager approached our table and apologised for our inconvenience but explained that all restaurants in bali allow smoking. She then enquired about our lobster which we proceeded to tell her was disappointing due to the toughness. She apologized and said she'd let the chef know. She also suggested we move to the front couch for dessert which we did. She personally took our dessert order which was one chocolate fondue under $10 and offered it complimentary due to our unsatisfactory lobster.
Next came the bill...!!! To our surprise we had been charged for both lobsters they had brought out earlier...we tried to explain the confusion that must have occurred with the waitress but she was adamant we agreed to both. In steps the owner...who by now started to show her true colors! She became arrogant with all sincerity completely gone. We stood our ground however and came to a compromise whereby we were discounted accordingly for the most part however begrudgingly so by the owner . We couldn't wait to to vacate the restaurant and her bad energy!!
But wait for the clincher...this is not the end!!
We got back to our villa to receive not one but two phone calls from reception to advise Sardine had called to request payment for the dessert the owner had given us complimentary...is she serious?! I would have to say seriously unstable & no we will not be paying for the dessert given to us complimentary for our ordinary lobster!
We will NEVER eat at Sardine again nor refer this restaurant to anyone.
Bad call Sardine...you certainly didn't do yourself any favours tonight!!

  • Visited May 2013
    • 2 of 5 stars Value
    • 3 of 5 stars Atmosphere
    • 1 of 5 stars Service
    • 3 of 5 stars Food
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English first
Senior Reviewer
7 reviews 7 reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
“Outrageously disappointing!”
1 of 5 stars Reviewed May 15, 2013

Very disappointed. Given complimentary dessert due to tough lobster. Then Sardine rang and harassed our Villa later that night. We got two phone calls, when we were in bed, to say we needed to come back and pay for our (complimentary) dessert (less than $10). Outrageously bad behavior and post event service from the owner who did the final bill for us. We will never go back or refer this place again.

  • Visited May 2013
    • 2 of 5 stars Value
    • 4 of 5 stars Atmosphere
    • 1 of 5 stars Service
    • 3 of 5 stars Food
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australia
Top Contributor
121 reviews 121 reviews
77 restaurant reviews
Reviews in 60 cities Reviews in 60 cities
78 helpful votes 78 helpful votes
“Amazing setting, lovely food”
4 of 5 stars Reviewed May 14, 2013

We thought the food was excellent, though we have had better in Bali. The Jimbaran cooked fish was fresh and tasty (I ordered it because of the reviews saying that the food was a bit bland). It was just a little bland but this particular dish comes with Sambal sauce on the side so that worked well for me as I love spices.
The owner or manageress came out to chat with us and suggested the chocolate fondant was the best dessert and it was sensational.
Words can't describe the setting so I won't but bring your camera for what is probably the most picturesque night restaurant scenery you will see in Bali and one of the better ones in the world.

  • Visited May 2013
    • 3 of 5 stars Value
    • 5 of 5 stars Atmosphere
    • 5 of 5 stars Service
    • 4 of 5 stars Food
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Melbourne, Australia
Senior Contributor
38 reviews 38 reviews
21 restaurant reviews
Reviews in 23 cities Reviews in 23 cities
28 helpful votes 28 helpful votes
“Gorgeous restaurant”
4 of 5 stars Reviewed May 13, 2013

This is a restaurant to come to just as the sun is setting so that the stunning views can be appreciated during daylight and you can see the mountain in the distance, as well as at night with the beautiful lighting. You are also more likely to get a table with view at that time, but booking is still recommended. But if you come a bit later you can have your coffee (and desert) on the sofas with the views. The service was attentive, the food however was a little too understated for our liking, with the garnishes not providing enough flavour or texture.

  • Visited April 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Atmosphere
    • 5 of 5 stars Service
    • 4 of 5 stars Food
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New York City, New York
Contributor
11 reviews 11 reviews
10 restaurant reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
“BEAUTIFUL”
4 of 5 stars Reviewed May 13, 2013

Finally, after trying two other places that was a disaster, we arrive to this beautiful restaurant, great and simple architecture, delicious fish, a place I would like to recommend.

Visited May 2013
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