I booked through one of the online travel agency and wished to cancel 2 days out of the original 4 days. Therefore I wrote an email and ask if it's possible. Without confirmation/ approval, they straight away cancel all 4 days and wanted me to book again with the option to book only 2 days. I wonder how hard it is to cancel only 2 nights? I was told that it's due to the hotel policy " if there any cancelation guest have to make a new booking to avoid confuse and there is no cancelation fee of any cancelation". Yes, but that doesn't explain my condition, and No, I didn't see any clause of it. Apparently they want to earn the hotel taxes, when you make the bookings.
However, i did check and do as their advice, book only 2 days. Difference is that I used different travel agency with a cheaper price of difference around 10 USD (in total). After confirmation of everything by the agency, one day later, I received an email from the agency mentioning that the they were informed by the hotel itself, unable to fulfill the booking due to overbooking problem. I checked again after that for the availability, on different websites, but there are still rooms available!! What a disgrace!
Previously i read about the good reviews (majority) in Tripadvisor, and now I just finish reading the bad review. What an arrogant tone - Putu? The same guy who cancel my room!!
Please expect an arrogant reply from the hotel soon!
I've never been to the hotel, yet, so unable to comment on the rating (neutral), exceptional for their service, which is bad!
- Also Known As:
- Dana Guesthouse Bali/Kerobokan
- Official Description (provided by the hotel):
- Dana Guesthouse is located in the village of Kerobokan kuta bali , just 5 km north of Kuta and Legian.Every of our large guestrooms is furnished with a comfortable, high quality Queen-size bed,a personal Air Conditioner and ceiling fan ,Television and Dvd players . All rooms have a small en-suite with toilet and shower. Wi-Fi Internet connection is provided to all our guests, and airport transfer is available free of charge for booking accommodation at Dana Guesthouse for two or more nights.All rooms at Dana Guesthouse open up on to our well kept courtyard where relaxing seating facilities are provided for our guest's comfort.A full cooked breakfast is included in your accommodation price, and complimentary tea and coffee is available throughout the day and night .From Dana Guesthouse to the airport is a 25 minute drive, to Kuta Beach it's just 15 minutes drive and to Canggu and Echo Beach only 5 to 7 minutes drive .A 5 minute walk takes you to the local open fruit and vegetable markets, and day-trips to Tanah Lot Temple, Ubud and all popular tourist locations can be easily arranged at short notice and at discount fares. An open public swimming pool and a fitness Gym are close-by, and all our guests have access to our fleet of motor scooters at no charge.We offer Facilities at Dana Guesthouse Bali :- Shuttle Bus to Seminyak /Echo , Beach at10 AM ( morning time )- FREE WiFi ( internet Connection )- Free Car / Mini Bus- Free Motor Bike- Mineral water complimentary- Laundry service- Free airport pick up service minimum stay 2 night- Refrigerator public to keep cool your beverageFacilities recreation:Soccer - Tennis-golf - Parasailing - water skiing- water scooter ring-tour explore bali - snorkeling -dolphin -sightseeing tours- scuba diving-water rafting, is can be arrange through a reception at Dana Guesthouse Bali.Note :- After you make a booking please send us your arrivaldetail :Flight Number :Airways :Arrival Time :we ready to pick you up At Bali airport- Tax ,Petrol, and Driver is not included for the car facilities- Strongly Recommended for relaxing place & who canRide Scooter /Motor Bike , Couple for Budget hostel.- Need to Drive to Go to Kuta center town for 15-20 minutes ... more less
- Reservation Options:
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