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“authentic or .. sloppy?” 3 of 5 stars
Review of Turtle Bay Hideaway

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Turtle Bay Hideaway
3.5 of 5 Villa   |   Jalan Pura Mastima, Jasi | East Bali, Karangasem, Bali 80811, Indonesia   |  
Hotel amenities
Groningen, The Netherlands
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
11 helpful votes 11 helpful votes
“authentic or .. sloppy?”
3 of 5 stars Reviewed December 20, 2012

We stayed in Turtle Bay Hideaway (TBH) in beginning of December, just before the high season. We stayed there as 13 people group, so used all the villas.
May be some of my friends will give an extra review, but in the meantime my impressions.

Generally speaking, this TBH cannot be rated the same way by all the people. I've seen, positive reviews and actually, understand their reasons. However, I personally not really satisfied with our week there. Mainly because I'm used to some more civilised and "reliable" service and holidays.

I was quite surprised that many things there looked very poorly maintained:
tile around the big swim.pool with big cracks, some day beds were in mold, bad linen on ground floor rooms was quite wet and smelly, bathtube and taps were with some scurf.
and the things like wet smelly linen and not very clean bath were really irritating.
Another con for ground floor is noise from the upper neighboor - wooden floors with no anything else (insulation, seal or so) provided perfect sound conduction - so if your neigbours wake up early you wake up as well.

Bath/sink/shower on the Kelapa villa are actually outside completely, so the privacy is quiestionable and if any isects would decide to visit you, it might be challenging to take a bath.
No air conditioning in all 3 villas. We've been there in off peak season and it was not easy to sleep, so peak season might be even harder. Although, second floor rooms are a bit better - if you fully open windows its quite nice due to breeze, but ground floor has insects outside, so open windows will change temperature problem into bugs.

Generally, holiday here might be quite nice for adults or with elder kids, but not small ones. And if you like minimum level of comfort this might be not the best choice on the Bali.

Some tips for the area: Joglo resaurant is quite OK and if you'd visit them a few times, they can give you a discount (we had 10% for food bill); Andre SPA is quite nice as well;
If you're going to drive around, TBH will provide you with cars and drivers. Be careful with your requests - if you ask to bring you to the snorkeling place they will bring you to one of places which they have a deal with, and it might be not the best one. We've asked to bring us to white sand beach, so we could snorkel there, and we ended up on black sand/stony beach, to the specific cafe, so we saw it was some deal between the driver and cafe.
Buy souvenirs in Candidasa - its 2-3 times cheaper than Denpasar or airport.

General Bali hint. Our 3yr old baby had some cough for 3-4 days, while we didnt see signs of sickness. Finally we realised it was sort of adaptation period. But of course, you should be careful anyway.

Room Tip: aim for second floor rooms.
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  • Stayed December 2012, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JasriBali, Owner at Turtle Bay Hideaway, responded to this review, December 29, 2012
Dear Alexander, thank you for your review which we take seriously to heart. We regret that you were not comfortable during your stay and will make every effort to make sure that this does not happen again to other guests. We are in the process of renovation to repair the structural damage to our sea wall and terraces. As for the cleanliness of our rooms we are removing all mold in the day beds, sinks, tubs & shower walls and all linens are clean, fresh and dry. We had an unfortunate loss of staff to ceremonies and illness the week before your group arrived and therefore did not have our normal, professional staff to serve you. Not that this is an excuse, just an explanation. We also have plans to provide insulation in the ceiling of Mandala which is the only bedroom with another guest room above on the property. We will put a notice on our website that Turtle Bay is not recommended for children 12 years and under. Thank you for your valuable comments and suggestions.
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63 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
  • Dutch first
  • English first
  • French first
  • Italian first
  • Japanese first
  • Any
English first
Moscow, Russia
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 30, 2012

I like this place very much. The best place to hideaway and relax from daily stress in a large city. Me and my wife stayed in a Villa Kelapa and loved that very much. We enjoyed the bath outside and a swimming pool near the villa and the sea. The general service is very good and the property team is very friendly and delicate. I would like to specially mention very nice cooking, delicious food, especially vegetables from the own organic garden and tasty sources must be tried. My special thanks to Made Sutarma – the manager of the property does a great job for the guests to feel comfortable and relax. He is very helpful and supportive. If you stay here I suggest visiting nearest temples and water palaces, these places must be seen. The beach is rocky though and hard to swim in a sea but you may go to white sand beach which is 10 min by car and enjoy swimming there. I would love to return to the Villa once again.

Room Tip: if you are a couple and want to hideaway - choose Villa Kellapa
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  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Munich, Germany
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 25, 2012

We stayed here few days during our honeymoon and we were really amazed by the design and beauty of the houses. The sea though is rough and the waves are crashing against the shore - this can be pretty scary at night and you really need to get used to it.
Swimming in the sea is not possible, but just 10 min by car there us a nice white sand beach - one of its kind- turquoise water nice snorkeling area.
The design of the villa is stunning - really beautiful- the Chinese daybed at the infinity pool is inviting you to relax with a nice sea-breeze.
Perfect place to hide-away....

  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paris, France
Top Contributor
92 reviews 92 reviews
30 hotel reviews
Reviews in 47 cities Reviews in 47 cities
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed September 23, 2012

Like an extract from a movie we arrived at dusk the staff following us in to our villa with plates of delicious food which they set out on our dining table on the veranda. A magnificent four-poster also on the veranda - with mosquito nets billowing in the breeze, waves crashing against the shore, the remnants of the sun-setting, a glorious gold in the sky. Its a beautiful location. Its very secluded, even from other guests. The food was excellent although on days when the manager was away the menu became somewhat limited. The possible downsides are that you cannot swim from the shore (but there are pools) and you do need transport if you want to get around as it is to far to walk anywhere. It is very different from anywhere I have ever stayed and it was a wonderful experience.

Room Tip: The waves are very noisy - but that's the only noise you have to worry about!
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  • Stayed July 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Moscow, Russia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 4, 2012

Everything in this place is intended to help you relax and get this unforgettable feeling of being part of Nature. Surrounding trees and flowers, your own grass lawn, crushing waves and of course the staff who does its job accurately yet not intervening your privacy.
Oh, yes, and food! It alone is worth traveling here. All comes from property's organic gardens (fish comes fresh from the sea) and cooked just right not to spoil its natural taste and health.
There are quite a few attractions in the area but we barely forced ourselves to go for a short tour given that the main attraction around is TBH itself!
Villas and suites are spacious and clean. We stayed in Mandala suite which is just 30 meters from the ocean so we could observe it playing not leaving our large bed.
And if you want some cons about this place, there is one - no Turtles :-)
We definitely make our way here during next trip to Bali!

  • Stayed August 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Australia
Contributor
14 reviews 14 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed July 2, 2012

After staying in five star resorts, we really wanted a different experience and something away from the main tourist areas of Bali. This was certainly the place to fulfill this need. We stayed in the honeymoon villa for three nights with our own pool and enjoyed the privacy of swimming and simply lounging around in our own time. The staff were friendly and never intruded on our privacy except to take our meal orders! The food is fresh and very tasty and I think we worked our way through just about every menu item during our stay. We also enjoyed some outings to local attractions for about 2-3 hours duration which was sufficient since we wanted to spend the bulk of our time at the villa. Our only criticism was the mattress and it could do with an upgrade to facilitate a more restful sleep. Other than this, Turtle Bay Hideway is a perfect place to unwind.

  • Stayed June 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Winthrop, Washington
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 21, 2012

If you have your own transportation & want to get off the beaten path this little spot is a real find,
it's not real close to anything, but that's often the point of getting away from it all. That said if you're looking for a place to just chill this is a great spot to do it, with tastefully decorated classic
old wooden Sulawesi structures to rest your tired bones & your sure to sleep soundly & comfortably in your netted beds, with sea breezes blowing through the open air building, which resonate with the soothing sound of crashing waves into the sea wall, only 20 meters away. When you rise in the morning take your complimentary organic breakfast at your private table on the deck, then lounge in a recliner enjoying the view south to Lombok & the unspoiled natural coastline & then when you've heated up, sooth yourself with a refreshing dive into the gorgeous infinity edge swimming pool, right on the sea wall. When your tired of your solitude, you can head down the road to one of the nicest white sand beaches around, to rub elbows with a few other discerning travellers who have also roughed it to find a slice of Bali of old. Go east & you find the reconstructed Water Palace & one of the loveliest desereted mountain roads in Bali. Then for dinner enjoy fine locally grown organical dinner on your own from the helpful & corredial local staff.

  • Stayed May 2012, traveled solo
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Turtle Bay Hideaway

Address: Jalan Pura Mastima, Jasi | East Bali, Karangasem, Bali 80811, Indonesia
Location: Indonesia > Bali > Karangasem
Amenities:
Beach Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool
Hotel Style:
Ranked #11 of 56 Specialty Lodging in Karangasem
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Turtle Bay Hideaway 3.5*
Number of rooms: 5
Reservation Options:
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Also Known As:
Turtle Bay Hideaway Bali/Karangasem

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