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“Best hotel in town, A+ service and experience” 5 of 5 stars
Review of Towson University Marriott Conference Hotel

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Towson University Marriott Conference Hotel
3.0 of 5 Hotel   |   10 West Burke Avenue, Towson, MD 21204 (Formerly Burkshire Marriott Conference Hotel)   |  
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Ranked #2 of 7 Hotels in Towson
Towson, Maryland
Top Contributor
85 reviews 85 reviews
13 hotel reviews
Reviews in 21 cities Reviews in 21 cities
24 helpful votes 24 helpful votes
“Best hotel in town, A+ service and experience”
5 of 5 stars Reviewed July 29, 2013

Anytime I have company coming in from out of town that wish to stay in a hotel rather than stay with us, I always direct them to the Marriott of Towson University. It is very close to our home and the service there is second to none.

  • Stayed January 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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191 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (39)
Date | Rating
  • English first
  • Portuguese first
  • Any
English first
Pittsburgh, Pennsylvania
Senior Contributor
29 reviews 29 reviews
11 hotel reviews
Reviews in 17 cities Reviews in 17 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed July 21, 2013

All suite hotel with balcony in Towson off Baltimore Beltway I 695 . EZ 25 minutes by car to Downtown Baltimore. Very friendly, helpful and efficient staff. Free parking but garage is a challenge to navigate a large vehicle. Overall excellent accommodations with comfortable clean bedding and spotless 1BR apartment . Since one elevator was not working, hotel compensated guests with a complimentary full breakfast including omelet station. One disappointment was that the hotel has no indoor spa and swimming pool. Accessible rooms have roll-away showers but no tubs.

Room Tip: Room 1008 is a bright 1BR Suite with a Queen Bed with TV and , Sofabed and TV in LR/DR, Balcony and...
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  • Stayed July 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tom S, Manager at Towson University Marriott Conference Hotel, responded to this review, July 25, 2013
Hello ESPASSOC,

Thank you for taking the time to complete a survey on my property for Trip Advisor. I appreciate the nice comments on the Suites and the service from the staff. It was a tough weekend with one of the elevators going down. Happily, that's behind us now and most guests were like you and saw the hotel going the extra mile.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ashburn, Virginia
Senior Contributor
26 reviews 26 reviews
22 hotel reviews
Reviews in 23 cities Reviews in 23 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed June 19, 2013

We stayed at the Towson Marriott for the Baltimore Summer Kickoff lacrosse tournament. We were fortunate to be able to use Marriott points for our stay, and having reserved as a Rewards Member, we were treated to a welcome fruit and cheese platter, which has never been the case in the many times we've done so before!
The Good
No, GREAT! there is a FULL KITCHEN (stove, fridge, dishwasher) AND WASHER DRYER!! Anyone who's had to deal with the horror that is used lacrosse or hockey (or any sport i suspect) apparel will SO appreciate the convenience of tossing everything in RIGHT in the room! No lurking in the common laundry area waiting for your turn and no risk of lost or stolen anything! (Laundry soap is NOT provided)
We had a 2 room suite (plus the kitchen) with a balcony on the 11th floor. The living/dining area included a sofa/seating area as well as a dining table. The good sized bedroom had a queen sized bed and a walk-in closet.
The hotel is located within walking distance of the town center, which has an abundance of dining and shopping choices including the Towson Town Center. Towson University is out for the summer, but the center still has a small college town feel.
Staff was very helpful and pleasant.
Hotel bar has "tap tables" which allow guests to choose and our their own from of a variety of craft beers. (Amount and cost are maintained by the bartender!) We were the only customers on Saturday night, having gone down to watch the Stanely Cup Finals. The bartender tho clearl not a hockey fan was more than willing to stay when the game went into OT, which was very kind, but we didn't take advantage!
The Not As Good
The elevators are horrible!! We were on the 11th floor and EVERY ride, i felt like i was on the Tower of Terror! Having to stop on multiple floors is normally my concern with a high floor, but this was more a fear of dropping 11 stories! The sudden, lurching stops REALLY should be addressed!!!! Even the maintenance man with whom we rode said it's a problem!
The parking situation is odd, tho not insurmountable. NOTE THAT THE PARKING LEVELS HAVE SEPARATE ENTRANCES!!!!! The first entrance was JAM packed when we got in the first evening. Spots are small and people were struggling to wedge cars into them. We exited that level and realized P2 (or maybe it was P1!) could be entered via a separate entrance. It was empty! There are 2 elevator banks in the garages - 1 only goes to the P levels and to the lobby and is nowhere near the other when you exit!
Being on the 11th floor, you could still hear the outside noise a bit more than i would have expected.
The kitchen was fully updated, but the rest of the room could use some attention- missing knobs, tv that had some issues, and queen bed in a GIGANTIC room! My son said the pullout was quite uncomfortable!
The HVAC system was struggling a bit, and loud. The temp was set at 69 an the room was closer to 77!

Room Tip: Lower floor rooms would avoid the need to use the elevator!!! GO TO THE SECOND PARKING ENTRANCE!!
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  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Phoenix
Senior Contributor
39 reviews 39 reviews
7 hotel reviews
Reviews in 15 cities Reviews in 15 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed June 4, 2013 via mobile

Great rooms and location. Our room was very spacious, clean and quiet. Nice to have a kitchen with table to eat and play cards. Also the roll away bed with a tv in a separate room for kids. The staff was friendly and helpful. It is also walking distance to many great restaurants. Great stay for us.

  • Stayed June 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marietta, Georgia
Top Contributor
95 reviews 95 reviews
43 hotel reviews
Reviews in 50 cities Reviews in 50 cities
107 helpful votes 107 helpful votes
2 of 5 stars Reviewed May 21, 2013

Pros: Rooms and common spaces have been renovated; rooms are like mini apartments with full kitchens (huge), W/D, DW and separate living room/dining area. Friendly service at the front desk. Complimentary water was offered after a long trip, which was nice.

Cons: Service spotty. I called ahead of time to have my Marriott number added to my reservation and to request a king (and hope that I might get a nicer room as a result). They could not add my number ahead of time. Huh? Upon entering the room (no one set expectation with me at check in), was given a queen on the sixth floor (613). AC was incredibly noisy -- so much so that we turned it off; room became hot and stuffy interrupting sleep. Water "gushing" sounds emanated from the pipes and was quite loud as well. Fitted sheets did not stay on bed. "Duvet" was barely large enough for bed. Horrible night's sleep my first night there. Tried to call the front desk to cancel my room the last day of my stay; was re-routed to two different call centers. Had to call back. Ten minutes later, still did not have a cancelled room.

More cons: Parking garage is inadequate, dated and requires expert driving skills. Elevators slow and "jumpy." Card keys frequently didn't work.

  • Stayed May 2013, traveled on business
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Diego, California
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed May 17, 2013

I recently had the pleasure of staying at the Towson University Marriott for 2 nights. I found the staff (both front desk & restaurant mgr) to be VERY accommodating throughout my stay. My suite had a separate bedroom, full kitchen, washer, dryer. Very nice. I utilized the hotel van once for an appointment and it was very punctual. This hotel does not offer room service which I'm accustomed to however there is a Starbucks within walking distance and I made the trek over one night for a snack. Overall by stay was a very pleasant one & I would certainly return.

  • Stayed May 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charlottesville, Virginia
Top Contributor
229 reviews 229 reviews
70 hotel reviews
Reviews in 65 cities Reviews in 65 cities
81 helpful votes 81 helpful votes
2 of 5 stars Reviewed May 8, 2013

Strangely this is the second Marriott of 3 I will be staying in over the coming weeks and things seem to be going from downhill . Last weeks review got an average , this weeks a poor and there are tow main reasons.
The first is the poor state of the building , i am a light sleeper as you know and the windows in these rooms look like they were installed in the 90's and offer as much sound protection as a plastic bag.It was not just my room i asked a colleague as well , i was awake from 6am with the buses and cars on the road , she was awake at 5am with the trash truck outside . My room was on the 8th floor at the far end but overlooked the main road . After little sleep the first night i moves into the second smaller bedroom on the second night ( i was given a suite for some reason) and that was slightly better . But the peeling paint all around the place and the rotten window sills from the leaking water coming in through the windows was not nice.
Secondly the inconstant service , no paper on the first day , paper on the second day . Turn down service on the first day , not on the second day , no replenishment of the bathroom shampoo etc on the second day . Some of the staff were nice and a special call goes out to Larry behind the bar who seemed to have the right attitude and customer service interest.

Room Tip: One away from any outside noise as that's the biggest problem
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  • Stayed May 2013, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Towson University Marriott Conference Hotel

Address: 10 West Burke Avenue, Towson, MD 21204 (Formerly Burkshire Marriott Conference Hotel)
Location: United States > Maryland > Towson
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Kitchenette Restaurant Suites Wheelchair access
Hotel Style:
Ranked #2 of 7 Hotels in Towson
Price Range (Based on Average Rates): $$$
Hotel Class:3 star — Towson University Marriott Conference Hotel 3*
Number of rooms: 191
Official Description (provided by the hotel):
The conveniences of home merge with the perks of hotel living at the Towson University Marriott Conference Hotel. Conveniently situated next to Towson University in the suburbs of Baltimore, Maryland, our all-suite hotel caters to extended-stay visits. Each of our modern, light-filled suites features a balcony, a fully-equipped kitchen, and separate living and dining areas for a homelike experience. Ideally suited for both families and business travelers, guests can enjoy perks like complimentary Wi-Fi Internet and a 24-hour fitness center during their stay with us. Consider hosting your small business meeting or wedding in our elegant venue space and be sure to visit the University Club at Towson, our hotel's signature restaurant. And you'll be thrilled with our excellent hotel location - just a short drive away from great shopping and entertainment in downtown Baltimore. We look forward to hosting you at the Towson University Marriott Conference Hotel. ... more   less 
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Also Known As:
Towson University Marriott Hotel Towson
Marriott Conference Center Towson
Towson Marriott
Marriott Towson

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