Been using this place for years. The Hotel has gone down hill. It is not Holiday Inn quality. Our room had stink bugs. We removed them one by one, about 7 to 8 in all. Now, I can understand in winter bugs get in, but they kept coming. The housekeeping ignored the room totally one day. When asked for towels and refresh of supplies I would say they were cooperative and apologetic. The restaurant would close on a whim in the evening stating not enough staff. I did realize holiday time would be less hours and none on Christmas, but this was after the holiday and they would close before 7PM. They seemed to no longer have room service. The hotel guide said they had it but there was no menu in the room and the restaurant kept closing anyway. The bathroom had mold around cieling and walls. The place needs upgrade but I am thinking economy has hit this hotel hard. With all this there still were a few good staff members that made things a little better.The gentleman at the bar had free sandwiches for us on Christmas Eve night and the Morning vreakfast waitress /hostess is always a pleasure to see and speak to. She treats us like family. So all in all I would say it needs some improvement to bounce back.
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- Also Known As:
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- Best Western Plus Towson Baltimore North Hotel And Suites
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