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“Hotel of Choice” 5 of 5 stars
Review of BEST WESTERN Plus Towson Baltimore North Hotel & Suites

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BEST WESTERN Plus Towson Baltimore North Hotel & Suites
3.0 of 5 Hotel   |   1100 Cromwell Bridge Road, Towson, MD 21286-2216   |  
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Ranked #4 of 7 hotels in Towson
GreenLeadersSilver level
new jersey
Contributor
12 reviews 12 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
24 helpful votes 24 helpful votes
“Hotel of Choice”
5 of 5 stars Reviewed March 10, 2012 via mobile

This is my hotel of choice in Towson. The staff is friendly and will go out of their way to be helpful. Love the hotel.

  • Stayed March 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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225 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (36)
Date | Rating
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English first
Baltimore, Maryland
1 review
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed March 6, 2012

I went through a third party to get one room at this hotel and was charge double because for some reason there was a error. As soon as I found the problem which was never brought to my attention when I checked in I called the company and they called the hotel and spoke with the manager. I called also after I was told the manager said I took the two rooms and no refund will be given. One plus one = 2 thats the num in my party (2) why would I need 4 beds for two people????????????????? Do not go here people (bad business)

  • Stayed March 2012, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rick K, General Manager at BEST WESTERN Plus Towson Baltimore North Hotel & Suites, responded to this review, March 8, 2012
Apology from the management team but the room was purchased directly from the expedia.com
Never cancelled the reservation from the both party.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lakewood, NY
Senior Contributor
24 reviews 24 reviews
14 hotel reviews
Reviews in 14 cities Reviews in 14 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed January 30, 2012

This hotel was very cost effective on the internet rate. Was able to book on the internet from phone in the parking lot and got a great rate without priceline. Lobby was nice, room was great and the breakfast had hot stuff in addition to the continental.

  • Stayed January 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Orlando Florida
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed January 30, 2012

We booked through Priceline and spend Fri - Sun at this facility. I had previously stayed at the Sheraton Baltimore North however the Priceline price was not working out in my favor this time around, so I took it down a notch in terms of the star rating. I was pleasantly surprised! The room was fine - bed clean and comfortable. Plenty of outlets for all my electronic gadgets and the flatscreen was generous. The bathroom was fine as well. It was quiet too.
The breakfast buffet was awesome; buoyed by a gentleman named Carl who had only recently joined the staff at this hotel. He was a very friendly and even offered to make everyone a waffle. Talk about customer service! I was very impressed!. The rest of the staff was excellent, most notably Dante, who works the swing shift at the front desk. All in, a great place to stay and parking is free along with free wireless! I'll be back!

  • Stayed January 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
chicago
Top Contributor
59 reviews 59 reviews
26 hotel reviews
Reviews in 28 cities Reviews in 28 cities
48 helpful votes 48 helpful votes
2 of 5 stars Reviewed November 27, 2011

I stayed at the Best Western Plus Towson with my husband and three teenage children over Thanksgiving to be with family in the area. We chose the hotel because it had adjoining rooms and was reasonably priced. Next time, we'll stay farther away and stay in a suites-style hotel instead. The hotel is downright dirty. The bathrooms were not completely clean, one reeked of mildew and/or urine and the carpets in the hallways and rooms were stained. The sidechair in one room was so disgustingly stained that I wouldn't allow my kids to go near it and turned it toward the wall. The kids all started asking for a 'blue light' a la Dateline, to create a You Tube expose. yuck. The large rooms had okay decor and big TVs, beds were comfortable but only full-size (not queen). But nothing could make up for the grime on walls, in the elevator, on most surfaces.
The attractive bar area (nice U-shaped bar) is okay. We had snacks, which were edible but nothing more. The breakfast was typical hotel breakfast fare. The fitness room was unavailable due to 'broken pipes'. One positive note: the front desk people were pleasant and helpful.

  • Stayed November 2011, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rick K, General Manager at BEST WESTERN Plus Towson Baltimore North Hotel & Suites, responded to this review, November 29, 2011
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
Thanks You.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Baltimore, Maryland
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed November 19, 2011

I was on one day business trip, hotel is in nice quiet location. Staff was helpful, good value.

  • Stayed November 2011, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edison, New Jersey
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed November 18, 2011

The moment I check in, I was given a dirty room. Beds were unmade, it smelled, etc. Fine, they apologized and gave me another room, but I had to wait a while. That same night, my girlfriend and I discovered "stink bugs" in the room. When we complained to the front desk, customer service informed us that couldn't do anything for us and "maybe" we should talk to a manager. On the last day, I was given a bill of a lower amount that I was charged. When I mentioned this to the front desk, they acted like they didn't understand what I was talking about, I had to call the third party that I booked the room through the next day and they informed me that the hotel was not supposed to show me that cheaper rate. FIne, but it was still unprofessional for them to act dumb about it. And to end this, I then called the manager to explain what happened during my stay: the dirty room, the wait, the bugs, the service and first he said he wouldn't do anything, but then he said he'll send me a letter for a discount for my next visit. It has been a month and I am still waiing for that letter. :o/

  • Stayed November 2011, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about BEST WESTERN Plus Towson Baltimore North Hotel & Suites

Address: 1100 Cromwell Bridge Road, Towson, MD 21286-2216
Phone Number:
Location: United States > Maryland > Towson
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 7 hotels in Towson
Price Range (Based on Average Rates): $
Hotel Class:3 star — BEST WESTERN Plus Towson Baltimore North Hotel & Suites 3*
Reservation Options:
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Also Known As:
Best Western Plus Towson Baltimore North Hotel Towson
Best Western Plus Towson Baltimore North Hotel And Suites
Holiday Inn Towson
Towson Holiday Inn

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