We had an early dinner here in early January of 2013. Lobster bisque and ravioli were poor. Dark in color, lack of fresh lobster flavor, very strong, bitter nutmeg-ish flavor. Absent was the customary finish of a sherry or cognac. My wife and I failed to finish the bisque (very rare) and she ate only a few bites of the ravioli. I had the Linguine con Vongole alla Positano requesting they add shrimp which they did (4 16/20 for an additional $8.00 Reasonable I felt.) The linguini was good, clams fresh thoiugh gritty, the shrimp had not been properly deveined so there was a grittiness to them as well. Over all I liked my dish. The Maitre D said to my wife: "You didn't like your ravioli did you?" She replied No I did not. No apology, no offer of anything else, no adjustment nothing. The Hostess asked us on our way out (in front of a woman who appeared to be either an owner or manager) How was everything? to which I replied we did not enjoy the bisque or the ravioli and could not finish them they were so poor. Again, nothing. I am not a free-loader and understand margins in the restaurant business are hard to come by so I am not complaining we didn't get free food or something comp'd but when you ask how the food was and get a negative response you have to at least apologize. No one in this restaurant even acknowledged that sub-par food was unacceptable. For us we will not return and for the money ($73.00 for 2 soups, an appetizer and an entree, no liquor) I was really put off. Our waiter served soupe, served our meals,as he served the meal he refilled our drinks and we never saw him or anyone else until it was time to pay. Not my definition of hospitality.
If you own or manage Cafe Troia, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.