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“Clean room, comfy bed and great customer service.” 4 of 5 stars
Review of Sheraton Baltimore North Hotel

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Sheraton Baltimore North Hotel
3.5 of 5 Hotel   |   903 Dulaney Valley Road, Towson, MD 21204   |  
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Breakfast for 2 Included
Ranked #2 of 7 Hotels in Towson
Durham, North Carolina
Contributor
16 reviews 16 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
12 helpful votes 12 helpful votes
“Clean room, comfy bed and great customer service.”
4 of 5 stars Reviewed July 13, 2014

We stayed at this hotel for the July 4th holiday weekend and were pleased with our stay. The rooms are clean, the beds are extra comfortable. This is not a fancy or high end hotel but is quite nice nonetheless. It is located across from a mall with a walkway which is convenient in case you forgot to pack anything. The staff were exceedingly helpful- they even left me directions slid under the door to help me find my grandmother's grave. The only down side to this hotel, and I have the same complaint with ALL hotels is lack of real wheelchair accessibility. I booked a handicap accessible room for my son which had hands rails etc but a regular tub with no bench seating. For people who truly can't walk the shower situation is abominable (but again, it is the same everywhere). I would still recommend this hotel if you are in the area. Note- the parking situation is tedious and you do have to pay for parking, but convenience always has a price.

  • Stayed July 2014
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rebecca A, Manager at Sheraton Baltimore North Hotel, responded to this review, August 5, 2014
We appreciate your time in completing your review in regards to your recent stay at Sheraton Baltimore North. Thank you for your positive feedback in regards to your overall experience, location, and cleanliness of the hotel. We do want to ensure you that we do offer guests utilizing our accessible rooms shower benches and raised toilet seats should they require them and want to apologize if this information was not made available to you. We should have made sure that you were offered these amenities during your time with us and we failed you if we did not. Thank you for bringing this to our attention so we can ensure that the availability of these services are made available to all guests. Again we appreciate your time and your feedback and look forward to seeing you again soon!
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362 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (65)
Date | Rating
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English first
Glen Arm, Maryland
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 8, 2014

I booked this hotel for out of town relatives that were here under difficult circumstances. The entire staff went out of their way to make their stay as pleasant as possible. The room space was adequate, the restaurant convenient, but the high marks are for the top notch customer service--from the front desk to the wait staff in the restaurant.

Room Tip: Great treetop views from the 12th floor.
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  • Stayed July 2014, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rebecca A, Manager at Sheraton Baltimore North Hotel, responded to this review, July 13, 2014
We are happy to know that our team helped to create a memorable experience for your family during their time with us. Thank you for giving your time to complete this review. We look forward to their next visit!
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Elgin, Illinois
2 reviews
Reviews in 2 cities Reviews in 2 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed July 7, 2014

After reading a few negative resorts, we were concerned, but booked because the location is near our daughter's home, and the hotel is next door to Towson Mall and just about a half mile from the expressway loop (695).
We were pleasantly surprised. Our room was larger than average, very clean, and overall better than we anticipated, free Wi-Fi. The parking in the garage was only $9 per night (we are used to paying $35-$40 in Chicago). We stayed 3 nights over the 4th, and will stay there again.

  • Stayed July 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rebecca A, Manager at Sheraton Baltimore North Hotel, responded to this review, July 13, 2014
Thank you for giving us a chance and for allowing us to show you what a great hotel Sheraton Baltimore North is. We are appreciative of your kind review and look forward to seeing you again soon!
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Fort Worth, Texas
Top Contributor
99 reviews 99 reviews
24 hotel reviews
Reviews in 32 cities Reviews in 32 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed July 5, 2014

I've stayed here a few times and generally enjoy it. I think its a bit silly that you have to pay to park in a suburban hotel, but that's how it is here. Rooms are clean, comfortable and the location is great. I think it is slightly overpriced ($200/night is the general minimum cost), but very comfortable.

  • Stayed June 2014, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rebecca A, Manager at Sheraton Baltimore North Hotel, responded to this review, July 13, 2014
Thank you for taking your time to review your experience at our hotel. We are happy to know that you were comfortable while staying with us and that you were able to enjoy our prime location. We appreciate your loyalty and look forward to your next visit!
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East Windsor, New Jersey
Senior Contributor
34 reviews 34 reviews
6 hotel reviews
Reviews in 18 cities Reviews in 18 cities
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed June 11, 2014

We have always liked the Sheraton chain the Towson Md location is no exception- convenient to everything in Towson town center, close to Goucher College (where we were visiting friends) and pedestrian bridge to the shopping mall across the street. Its also pet friendly - we dog sat our friends dog overnight! Good breakfast buffet, friendly staff, very clean - highly recommended!

  • Stayed March 2014, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rebecca A, Manager at Sheraton Baltimore North Hotel, responded to this review, July 1, 2014
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
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Dallas, Texas
Top Contributor
56 reviews 56 reviews
56 hotel reviews
Reviews in 39 cities Reviews in 39 cities
36 helpful votes 36 helpful votes
2 of 5 stars Reviewed June 3, 2014

This hotel could be excellent. It's location is ideal. There is an uncovered bridge which crosses the street to the mall and it is easy walking distance to the center of Towson. For those inclined to drive further off I don't think it could be easier to get to and from 695. As Towson grows this could become the jewel of the city. It has a lot of meeting spaces and could be useful as a cheaper location to have a big meeting or event.

So why the low rating? Well in a word this place very badly needs an update. While the hotel staff does a great job keeping everything working I can't help but feel like nothing has been replaced in 15 years. The elevators are slow, the carpet seems old, and the walls look worn. I felt a little gross sitting on the room furniture, the windows don't open, and there is no fridge for those who require it. There is a little shop and the prices aren't too bad there but it feels like something from a more outdated era of hotels. Now in fairness there was some display in the lobby which looked to be for an update. This could possibly bring this place up to 4 stars.

My biggest issue with the hotel though is the parking. It was a huge frustration. Basically they charge for parking (despite the fact the mall next door does not). While this seems like an unnecessary price gouge it wouldn't be the first time a hotel did this. The real issue is the in and out system. Since the parking garage also seems to function for the office building next door you need to get a parking ticket everytime you go in and get it validated at the front desk. That means everytime you want to leave you are at the mercy of however many people are checking in/checking out at the front desk. The hotel nightly rate on top of this only saves about $3! I was frequently tempted just to pay the rate normally to avoid the time hassle of needing a validation every time I left the building.

Overall this hotel has a great location and if a very very badly needed update to the whole place took place it would easily be worth a 4 star rating. The parking situation is a major inconvenience and also should be addressed someway. If going to Towson this is still probably your best bet but anywhere else in the area I would see what else is out there.

  • Stayed May 2014, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rebecca A, Manager at Sheraton Baltimore North Hotel, responded to this review, July 1, 2014
Thank you so much for your feedback in regards to your recent experience at our hotel. We are excited to let you know that the boards you saw in the lobby are the plans for our club lounge which is next on the list of area that we are upgrading. This is only one of many projects in the works so yes we have a lot of improvements in the works. In regards to the parking we apologize for any inconvenience this may have caused you. Unfortunately, the garage and owned and managed by the office building next to us and we are working hard with them to improve the system. We appreciate your feedback on how this affects the quality of your stay when you are here. We do hope you will be back in the future to see the improvements we will be making. Thank you again!
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Ashburn, Virginia
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 31, 2014

I've had lots of surgeries do to an accident and we have used this hotel about 8 times. We love it! It has a walkway that attaches to the Towson, MD Mall with LOTS of restaurants. We joined the SPG club which is the frequent hotel card to earn rewards. Since we were military we mentioned it at the front desk and they gave us a free upgrade to use their free breakfast and happy hour room which has all the food and drinks you could want for FREE!!!!! Beautiful overlooks forest area.

Room Tip: If you are military ask for the discount for veterans and join the SPG (Sheraton's Club Card) it...
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  • Stayed April 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rebecca A, Manager at Sheraton Baltimore North Hotel, responded to this review, July 1, 2014
We are so happy to know we have become your home away from home! Thank you for your positive review and for becoming a member of our Starwood Preferred Guest family! We look forward to continuing to be your go to hotel for Towson! Thank you again!
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Additional Information about Sheraton Baltimore North Hotel

Address: 903 Dulaney Valley Road, Towson, MD 21204
Phone Number:
Location: United States > Maryland > Towson
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 7 Hotels in Towson
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Sheraton Baltimore North Hotel 3.5*
Number of rooms: 284
Official Description (provided by the hotel):
Sheraton Baltimore North Hotel is connected by skywalk to the Towson Town Center. We are 15 minutes from Baltimore's Inner Harbor, Oriole Park/Camden Yards, Ravens Stadium, and Timonium Fairgrounds. ... more   less 
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Also Known As:
Sheraton Towson
Sheraton Baltimore
Baltimore Sheraton

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