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“Good, basic Sheraron, but showing age” 3 of 5 stars
Review of Sheraton Baltimore North Hotel

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Sheraton Baltimore North Hotel
3.5 of 5 Hotel   |   903 Dulaney Valley Road, Towson, MD 21204   |  
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Breakfast for 2 Included
Ranked #2 of 7 Hotels in Towson
Asia
Top Contributor
183 reviews 183 reviews
84 hotel reviews
Reviews in 75 cities Reviews in 75 cities
161 helpful votes 161 helpful votes
“Good, basic Sheraron, but showing age”
3 of 5 stars Reviewed November 5, 2013

Basically, a good Sheraton, but showing its age. Also, I have to agree with the other reviews about noise which really lowers my rating for this hotel. The walls are not thick, so you can hear your neighbors if they are loud. Noise of voices (normal levels even) from the hallways can be heard through the room door, and door slamming noise (lock mechanism clicking and door thump) is noticeable too from inside the room (I noticed the doors squeak too, which kinda reflects on the hotels upkeep). The halls are narrow and long which adds to this hotel characteristic that can be annoying (keeping my rating low). I guess you get what you pay for.

Rooms have lower ceilings, so the room felt a bit small. I stayed on the Club floor, but seems like all rooms are about the same regardless. My room had two double-sized beds which are not really wide enough for two people per bed, but nice for just one adult or two kids. Furniture is dated and microwave in the room looked cheap. Midsized frig, flat screen, coffee maker and free bottled water - basic stuff, nothing to write home about. Room was good size with two nice soft chairs, dresser for clothes, and a long office desk. Bathroom was adequate, and basic with shampoo and shower gels - but basic grade. Shower in tub, and only one sink. It felt a little cramped though. Bedding was nice, especially four pillows per bed, but the towels were scratchy, no slippers, only one bathrobe..hmmm.

Club floor (12th Fl) has a small Club Room, but then again, nothing to brag about. In fact, it's very small, one of the smallest I ever enjoyed at a Sheraton. Providing the basics, like cold sodas, bottled water, milk, and fruit drinks; some snacks in the evening such as cheese, crackers, fruits and a hot dish, but nothing to write home about. A small selection of teas, coffee, and hot chocolate. Breakfast was very basic too, but gave me a good start and was very convenient just down the hallway. I got complimentary upgrade to a club room as a SPG member; however, the hotel may offer you a deal to upgrade for 30 dollars (but not really worth it, unless you like the Club room access). Each room has its own cooling/heating unit in the wall which was a little loud though. Average sized windows with a nice view towards the back of the hotel minus the car garage.

There is a hotel shuttle that will take you to places near the hotel, and a private limo service to the airport at $65 - not bad price, really. There is a multi-level mall just across the street, so that was convenient for shopping, and the Towson area has have a variety of shops to visit as well. A grocery store in a strip mall across the street; a movie theater, a restaurants all within a short walk or shuttle ride - nice. Again, this hotel is located in the outskirts of Baltimore near two colleges, but would be good for a business meetings in a nice area.

There is a guest laundry which was adequate. Meeting rooms flanked along one side of the hotel, small gift shop, and mult-level parking garage too which I used last time I stayed. The hotel entrance is located off the main streets, so it is difficult to find at first. In fact, the entire hotel looks like an office building rather than a towering hotel.

Room Tip: Higher floor towards the back for more quiet.
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  • Stayed November 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rebecca A, Manager at Sheraton Baltimore North Hotel, responded to this review, December 1, 2013
Thank you for your time in sharing your thorough review of the hotel. We appreciate all of your comments and wanted to let you know that we are in the process of making improvements to our physical product. Next year we will be enlarging our club lounge and completely redoing the space. We do hope you will come back to see the upgrades!
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335 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (58)
Date | Rating
  • English first
  • Italian first
  • Spanish first
  • Any
English first
Charlottesville, Virginia
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed October 24, 2013

This hotel needs some serious work. It looks old and uncared for. Front desk staff seems uptight and not at all welcoming.

The vent in the bathroom was falling off and the drain in the tub must have been clogged because the water level took forever to come down after I took a bath at night. When I took a shower in the morning, the temperature would drop very quickly so I had to keep turning the lever to get it hot. Then it would immediately get piping hot. It was either too hot or lukewarm the whole time. Never the right temperature.

The worst part about my hotel stay was the noise. As I lay in bed, I could clearly hear the people next door - every word - as if they were in my room. It wasn't because they were being noisy our loud. They were just having a normal conversation. I don't know how anyone could make walls that allow so much sound to permeate. Even cubicle dividers could protect more privacy than the walls at this Sheraton.

If you choose to stay this hotel, just be aware that your neighbors can hear everything you say or do.

  • Stayed October 2013, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rebecca A, Manager at Sheraton Baltimore North Hotel, responded to this review, November 3, 2013
Thank you for taking the time to write a review about your recent experience at Sheraton Baltimore North. I want to apologize for the issues that occurred during your stay. The physical issues and staffing issues experienced are unacceptable. The physical oens should have been reported and corrected prior to your arrival. As far as the staffing, there is no excuse for them to not allow you to feel warm and welcomed. It is our goal to make sure all of our guest receive a positive and friendly welcome and it is obvious that we failed you here. These will be reviewed with those responsible and again I apologize for this. We are in the process of making some beautiful upgrades to our property and do hope that you will give us a second chance and come check them out. Thank you again for your time and we hope to see you again soon!
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London, United Kingdom
Senior Contributor
27 reviews 27 reviews
3 hotel reviews
Reviews in 21 cities Reviews in 21 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed October 24, 2013

Passing through Towson with a friend, wanting to visit Hampton Historical Site, we hadn't really planned to stay here but it seemed a good deal for a large city hotel. We were very impressed, especially by the friendliness of the staff. They were charming and super-helpful in recommending restaurants and offered us a free shuttle ride to one - except the bus broke down but that wasn't their fault. The room and bathrooms were spacious, if a tiny bit run-down (spotted some peeling wallpaper) and fine for an overnight stay, with a great view of the sunset as a bonus. The fitness room was modern and adequate and the pool (which we didn't try) a nice size. The car parking, in a multi-storey, was secure and easy and reasonable for the location at around $8. Very good shopping nearby - some accessed by a bridge from the hotel and we ended up walking not too far to a pleasant Italian restaurant, a good suggestion from the hotel. Next morning's hotel buffet breakfast was around $13 for all-you-can-eat. The food was average but I'd say that was very pretty good value compared to similar places and the young waiter was delightful. This would be a useful alternative to staying downtown. Will recommend it to friends.

Room Tip: We were on the 6th floor and got a great view.
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  • Stayed October 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rebecca A, Manager at Sheraton Baltimore North Hotel, responded to this review, October 26, 2013
We are so happy you had the opportunity to experience our hotel during your visit to historic Hampton. Our hotel is an awesome alternative to staying right in the city as we are close to the city and also have so much to offer in walking distance as well. Thank you for taking the time to review our hotel and share your pleasant experience with everyone. We always love when our guests have the opportunity to enjoy the local area as you did because it has so much to offer. We are also about to make some major upgrades to our hotel rooms, hallways, and public spaces so we will correct that peeling wallpaper you saw! We do hope you will come back to enjoy these improvements. Thank you again for your time, we will make sure the staff has the chance to enjoy your comments as well! We look forward to seeing you again soon!
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New York City, New York
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 of 5 stars Reviewed October 11, 2013

Overall a pleasant stay. Was travelling for work, so didn't spend a lot of time in the hotel. Room appeared clean and was spacious. Bed was comfortable. Room service was decent. Gym was a decent size- 4 treadmills, 3 epticals, 2 bikes and a cross-weight machine.

  • Stayed October 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rebecca A, Manager at Sheraton Baltimore North Hotel, responded to this review, October 13, 2013
Cleanliness is something that we feel is incredibly important and we happy to know that you noticed how much pride we take in it. I have shared your positive comment with our housekeeping staff which they always love to hear. We appreciate your lovely comments and are delighted to know that you enjoyed your time here with us. Our fitness center powered by core Performance is one of our signature Sheraton programs. It was recently renovated with all new machines and we are glad to hear that you were able to take advantage of it on your trip. Thank you again for your time and feedback. Come back and see us again soon!
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Jersey City, New Jersey, USA
Senior Contributor
24 reviews 24 reviews
18 hotel reviews
Reviews in 13 cities Reviews in 13 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed October 9, 2013

I stayed here on a pleasure trip to DC. It is a nice hotel with courteous staff, clean rooms, gymnasium and a swimming pool! That night the hotel was full of people on a guided tour to DC so it was little crowded but I think the hotel is in a decent place and is very affordable for Sheraton brand!

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rebecca A, Manager at Sheraton Baltimore North Hotel, responded to this review, October 13, 2013
Being close to both DC and Baltimore without paying city prices is one of the many perks to staying at Sheraton Baltimore North and we are happy that you were able to take advantage of our location. Thank you for taking your time to complete a review about your experience and provide us with your feedback. We do hope you will come and see us again soon!
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Howell, New Jersey
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 6, 2013

Stayed at this hotel for parents weekend @ Towson University. Room was spacious and clean. The bed was very comfortable; pillows were great! Staff was very friendly, helpful and accommodating. I would highly recommend this hotel; we'll stay here again next time we're in town.

  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rebecca A, Manager at Sheraton Baltimore North Hotel, responded to this review, October 13, 2013
We appreciate your review and are delighted to know you enjoyed your stay with us. It means a lot to us that you took the time to provide us with positive feedback! Thank you again and we look forward to seeing you again soon!
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Roxbury, CT
Top Contributor
87 reviews 87 reviews
45 hotel reviews
Reviews in 44 cities Reviews in 44 cities
147 helpful votes 147 helpful votes
3 of 5 stars Reviewed September 30, 2013

The hotel is in a great location directly attached to a Mall via a sky bridge. We used to stay here most times when we visit our daughter at a local University but after our last visit we have found alternate accommodations. The hotel is in need of repairs/facelift. During our last stay the carpet in the hallways bubbled up all over the place and it looks tired and old. Fans were running in one hallway. I don't know if water leaked in from the outside or had interior water leak? The price has jumped as well and the parking is no longer free. The staff is not the problem (they have always been very attentive to our needs) its the building and facilities that hurt this property. This Sheraton needs help.

  • Stayed September 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rebecca A, Manager at Sheraton Baltimore North Hotel, responded to this review, October 6, 2013
I am always delighted to hear guests compliment the staff as they do work very hard to provide exceptional customer service to our guests. Thank you for that as I will definitely share your feedback with them. I am happy to let you know that we agree that the property is in need of some love and we are just on the verge of starting some very exciting projects. The first of these is completing redoing the guest hallways including carpet, wall paper, and light fixtures. After this there are many more upgrades to come. I do hope you will come back to see these improvements. Thanks!
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Additional Information about Sheraton Baltimore North Hotel

Address: 903 Dulaney Valley Road, Towson, MD 21204
Phone Number:
Location: United States > Maryland > Towson
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 7 Hotels in Towson
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Baltimore North Hotel 3.5*
Official Description (provided by the hotel):
Sheraton Baltimore North Hotel is connected by skywalk to the Towson Town Center. We are 15 minutes from Baltimore's Inner Harbor, Oriole Park/Camden Yards, Ravens Stadium, and Timonium Fairgrounds. ... more   less 
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Also Known As:
Sheraton Towson
Sheraton Baltimore
Baltimore Sheraton

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