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“Quiet, relaxing, helpful staff!” 4 of 5 stars
Review of The Natsepa Resort and Conference Center

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The Natsepa Resort and Conference Center
4.0 of 5 Resort   |   Jl. Raya Natsepa No.36 | Suli Salahatu, Ambon Island Maluku, Ambon 97582, Indonesia (Formerly Aston Natsepa Ambon Resort & Conference Center)   |  
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Ranked #1 of 12 Hotels in Ambon
England
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
14 helpful votes 14 helpful votes
“Quiet, relaxing, helpful staff!”
4 of 5 stars Reviewed October 1, 2012

I stayed here 25-28th September with a group from the UK - we had daily trips out and it was nice to come back to a quiet, relaxed and tranquil place. Is around 30 mins from the airport and 15 mins to Ambon Town.
The hotel is massive, on first sight not attractive, but when you get to the lobby, restaurant and rooms it was lovely, with beautiful views, just very very quiet (a bonus in my opinion).
The pool area was lovely, the rooms were spacious and clean, and the bed wonderfully comfortable - though for a hotel only 3 years old was disappointed to have some paint peeling in places.
We couldn't get the room's ethernet cable working, but wifi in general areas was fine. They hadn't quite got the hang of restocking the mini bar, but would always come when called.
The staff were truly wonderful - fell over themselves to be friendly and helpful. For example, they ran out of ice-cream one night and the assistant manager drove me to the local shop to buy some! The food was ok, but for the price and where it was, I didn't expect better.
Ambon itself was beautiful and the people so friendly - I would love to return one day.

  • Stayed September 2012, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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103 reviews from our community

Traveler rating
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    29
    10
    3
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
  • Dutch first
  • English first
  • French first
  • Indonesian first
  • Italian first
  • Japanese first
  • Spanish first
  • Any
English first
Jakarta, Indonesia
Top Contributor
109 reviews 109 reviews
66 hotel reviews
Reviews in 49 cities Reviews in 49 cities
105 helpful votes 105 helpful votes
3 of 5 stars Reviewed September 26, 2012

i mean, brave enough to stay far away from city centre and feel the beauty of the scenery. absolutely, this is one of the most beautiful scenery hotel that i ever stay. blue sky, white sand, mountain in one end and sea in the other end. beautiful.
if you need to relax this is the perfect spot altough the quality of breakfast, reception is not meet aston standard. but if you have to go downtown everyday, it will be a mysery.
room is good, very spacious, no wifi, a lot of amenities. i think i have to be back someday just for holiday.

  • Stayed September 2012, traveled on business
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jakarta, Indonesia
Top Contributor
65 reviews 65 reviews
57 hotel reviews
Reviews in 51 cities Reviews in 51 cities
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed September 7, 2012

My friend loves this resort as she can really relax here, swim in the pool and sunbathing. It is by the sea side but you can't swim there. However the pool is excellent so you can and would prefer to swim there.
The staffs are very friendly. They have small gym which could be improved especially the treadmill machine. Meals are ok here, but if you want grilled fish, better to get outside as the portion here is smaller than what you can get outside.

Room Tip: laguna room if you prefer 24 hour access to pool
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  • Stayed August 2012, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jakarta, Indonesia
Top Contributor
99 reviews 99 reviews
46 hotel reviews
Reviews in 33 cities Reviews in 33 cities
89 helpful votes 89 helpful votes
3 of 5 stars Reviewed March 7, 2012

me and my wife were there after we do charity trip in Seram Island. This hotel is good, but we have trouble with room card. every time we have to asked them come and open it for us.

Breakfast is good, beach is forbidden for swimming, u only can walk around the beach. Waves is bad.

This hotel is good for spending time with massages.

Room Tip: choose a room with swimming pool view and beach, better choose first floor if you bring kids.
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  • Stayed June 2011, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Tønsberg, Vestfold, Norway
Top Contributor
110 reviews 110 reviews
49 hotel reviews
Reviews in 44 cities Reviews in 44 cities
111 helpful votes 111 helpful votes
2 of 5 stars Reviewed February 27, 2012

On our way from Banda to Jakarta we stayed here for one night. One week earlier we stayed 6 days at Colin Beach Hotel. We are expirienced travelers to South East Asia, travelling with children 3 and 5 years old.
Big and spacious hotel and room, reasonable priced when booked through Agoda. Pick up from ferry also worked well. Nice view to the sea. Nice garden. Buildings and surroundings well maintained. Girls in reception were very polite and tried to help. The rest of the staff did not speak English. Now to the drawbacks; there were hundreds of mosquitoes in our room. When we were going to bed, there was a cockroach IN THE BED. We couldn't sleep because 6 people were sitting on our terasse laughing and singing after midnight. A shame, because the beds are very comfortable. We had a late lunch in the restaurant. The food was not good and extremely overpriced. There are no other restaurants in walking distance. The breakfast was good though. My advice to this hotel is either to cut prices with 75% and don't pretend to be something they are not, or hire professionals to go over everything from scratch. Our opinion is that is is better to stay in a simpler and more locally anchored hotel, and we suggest Colin Beach Hotel.

  • Stayed February 2012, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amsterdam, The Netherlands
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed February 9, 2012

The hotel is situated quite nicely with a lovely sea view out of our room. The room was quite big and reasonably clean with a nice shower although the bathroom could have been cleaned better during our stay. The rest however was not that great. The people at the reception have tried to be helpfull in their own way, but based on European standards this is lacking. English is bad and when i.e. asking for a taxi to a nearby village we were told this takes 1 hour for 100.000 rps. That seemed fair but it only took 10 minutes and this was further not negotiable afterwards with the driver as being arranged by the hotel. They mean well probably but the staff at the reception could use English and hospitality courses to better understand the guests and how they would like to be treated. Internet was not working all the time; the business centre computer was broke and when asking for an internet cafe the answer was just a 'no'. Asking for helping for tickets to leave Ambon also was answered with a simple 'no'. They did not know what to do or say. I believe the intention is not bad with the staff; they simply lack the knowledge on English and hospitality standards. Breakfast was so-so; not too much choice; dinners have been so-so as well. They served our starter after the main course.

Normally in Asia this is all okay since the price is often in synch with what you get. Here this is way out of synch. Too expensive for what you get. In Bali and in Manado I have gotten 100% better quality for a cheaper price. As stated, view and all is perfect, service is seriously lacking unfortunately. I will not come back to this hotel.

  • Stayed January 2012, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jakarta, Indonesia
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed January 6, 2012

I stayed here for a couple of nights when I visited Ambon - Maluku for work.

The hotel is a little bit outside the city, so it might not ideal if you have meeting early in the morning in the city.

But, the sleep quality that I got when I stayed there was great and I love the big and spacious room, overlooking the pools.

Although, unfortunately, when I came there, it was raining hard and I cant really do much and mostly just stayed in my room

It was a quite hotel, so, would be nice to see more guests which I didnt. But for sure, I will book this hotel again when I come to Ambon in the near future.

  • Stayed February 2011, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Natsepa Resort and Conference Center

Address: Jl. Raya Natsepa No.36 | Suli Salahatu, Ambon Island Maluku, Ambon 97582, Indonesia (Formerly Aston Natsepa Ambon Resort & Conference Center)
Phone Number:
Location: Indonesia > Maluku Islands > Ambon
Amenities:
Bar / Lounge Beach Business Center with Internet Access Free Breakfast Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 12 Hotels in Ambon
Price Range (Based on Average Rates): $
Hotel Class:4 star — The Natsepa Resort and Conference Center 4*
Number of rooms: 96
Official Description (provided by the hotel):
The Natsepa Resort and Conference Center offers 96 comfortable huge rooms and suites where is next to the popular tourism icon of Ambon, Natsepa Beach. The resort affords beautiful vistas over Baguala Bay and the mountains of the Leitimur Peninsula. It is located only 25 minutes from Pattimura Airport, Ambon City and harbor to the exotic Banda Island can be reached by car within 30 minutes. The boats to Seram, home of the wonderful Ora Beach and Manusela National Park, are just 20 minutes away. ... more   less 
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Also Known As:
Aston Natsepa Ambon Resort And Conference Center
Aston Natsepa Ambon Hotel Ambon
The Natsepa Resort And Conference Center Ambon, Maluku Islands

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