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“Awesome Place to be in” 5 of 5 stars
Review of Della Resorts & Villas - Della Adventure

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Della Resorts & Villas - Della Adventure
4.5 of 5 Resort   |   Kunegaon, Lonavala 410401, India (Formerly Della Adventure Pvt. Ltd.)   |  
Hotel amenities
Ranked #3 of 59 Hotels in Lonavala
Certificate of Excellence 2014
Mumbai (Bombay), India
1 review
“Awesome Place to be in”
5 of 5 stars Reviewed September 16, 2013

Della provided us with an exceptionally good weekend. We travelled with kids & stayed in the luxurious tents. The views were scintillating & breathtaking. With monsoon still around, the atmosphere was even better. We could see the fog cover & clouds rise from the valley till they engulfed our rooms.. Kids had a ball with the horse rides, dog walking & mini golf.. We just didnt want to head back to the mundane monday routines. Food at all restaurants was simply impeccable with exceptionally good service. We never felt as if we were staying in a luxury resort. We felt just at home. All the rides were fun especially the ATV rides, land zorbing, flying fox, water zorbing, trikes.. the staff at all counters were extremely courteous. Best part of Della is that its just 5 min drive from the express way & doesnt involve any traffic jams to their approach. Its extremely convenient for people travelling in from Bombay. We shall definitely visit again.. Thank u for a lovely weekend Della...

Cheers

Shail

Room Tip: Chose the tents & preferably on the hill top if you dont want to climb too much :)
See more room tips
  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DellaAdventure, General Manager at Della Resorts & Villas - Della Adventure, responded to this review, September 17, 2013
Dear Guest, thank you for giving your review on TripAdvisor, your review is important for us. We are glad you enjoyed your stay at Camp Della, the view from there is truly beautiful. We have 100 adventure activities at our Adventure park that include Bungee and Della Swoop, which you can definitely try on your next visit. We would also like to add that we also provide 24x7 facilities that include our Spa, Salon, Swimming pool and our restaurant Cafe 24. It was great having you at Della Adventure and we do look forward to seeing you on your next visit.
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359 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (127)
Date | Rating
  • English first
  • Indonesian first
  • Any
English first
Gurgaon, India
Senior Contributor
35 reviews 35 reviews
34 hotel reviews
Reviews in 25 cities Reviews in 25 cities
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed September 4, 2013

I stayed here for 3 nights on a company offsite. The resort is new and facilities are surely five star. However the service is not up to standard. A wakeup call request was forgotten by the front desk. Room service was slow. The was basin was leaking even though the fittings are top class. Running a hotel efficiently is one thing and having top grade rooms is another. The management need to shape up on service else the stay does leaves one feeling less than desired.

  • Stayed August 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DellaAdventure, General Manager at Della Resorts & Villas - Della Adventure, responded to this review, September 6, 2013
Dear Guest, Thank You for giving us your review on TripAdvisor. It would be great if you would be more specific about what you disliked, since your suggestions are valuable and we would like to work on those points and improve ourselves. We apologize for not giving you a wake up call and we will personally look into it at our front desk. We are a 48 acre property and provide service within a duration of 45 minutes complying with International standards. Our sincere apologies for any inconvenience caused to you. Certain services are under maintenance and your next visit you will see a much improved Della Resorts.
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Mumbai, Maharashtra, India
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 4 cities Reviews in 4 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed August 31, 2013

Went for 2 days for my birthday . Wow what a room brilliant . Bathroom was the best i have seen in india and trust me i have been to 100 or more 5 star but i was so impressed wid the bathroom with whirlpool jaccuzi and the whole hotel is beautiful , even the toilets in restaurants are must watch . Best place to stay in lonavala , have been to all hotels in lonavala nothing like this one .

  • Stayed August 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DellaAdventure, General Manager at Della Resorts & Villas - Della Adventure, responded to this review, September 2, 2013
Dear Guest,

Thank you for sharing your experience with us.

First off, Della would like to wish you a very happy belated birthday! We are really glad you chose Della to celebrate your birthday at.

Secondly, we really appreciate your feedback. We are glad you enjoyed your stay and hope you even tried out the adventure activities for an overall experience. Henceforth, we wish you celebrate many more birthdays with us at Della for we really appreciate your presence.

The bathrooms at our resorts embody invigorating style and feature a one-of-a-kind Chromatherapy Jacuzzi with an interactive light installation. With just a single touch you can change the lighting, choosing from a full spectrum of vibrant colours to express every mood. The result is a harmonious space that perfectly blends luxury and comfort.

We sincerely hope you and even your family have the chance to visit us again in the near future.

Thank you for your comments.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai (Bombay), India
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed August 6, 2013

I had read reviews on Tripadvisor and was little concerned. It was a pleasant surprise when we entered the property. It is set in about 15 acres and was opened in June 2012. The rooms are neat and clean, spacious and well decorated. We had our vehicle so we went out for food. We had only one dinner and it was average quality with high prices. The table cloth in the restaurant was dirty and the explanation given was that there was a large group for lunch. If they charge like 5 star they need to maintain the same standard of cleanliness.
The staff is local and not fully trained. The staff was courteous. It took us 15 minutes to check out.
The Resort does not have Steam and Sauna facilities.

Room Tip: The Base Rooms are the best as people do not have to walk much. Honeymoon couples can choose the ten...
See more room tips
  • Stayed August 2013, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DellaAdventure, General Manager at Della Resorts & Villas - Della Adventure, responded to this review, August 7, 2013
Dear Guest,

Thank you for sharing your experience further to your recent visit at Della Resorts.

I hope you have had a pleasant stay with us.

With regards to the service in one of our restaurants, I would like to personally apologize and assure that we at Della Resorts make sure that our guests experience the highest service standards and that no compromise is made at any point. Let me inform you that the manager on shift and the restaurant team has been briefed about the same and let me assure you that on your next visit you would have a great experience.

In regards to having steam and sauna, we would be soon introducing one in the near future, kindly be checking our website for further information on the same.

Thank you for your comments.

Regards,
Rayomond Irani
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Noida
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed July 9, 2013

We visited Della in a group of 56 people in week 1 July. We travelled by train from Hyderabad to Lonavala - getting off and hitching Sumo's(Rs 500) and Auto's (Rs 150-250) to the resort. Do note that Della does not provide pick-up's and drops(which is a pain point but will be explained later). The check in was pretty smooth- our group had blocked the entire set of 30 tents which are located on a hill - a short drive from the base in Innova's provided by Della(thankfully). The tents have an awesome view into the surrounding greens and the hillside. The tents are well equipped for a luxurious stay - a patio with 4 chairs, a hard tent bedroom with an A/C, TV, Minibar, Study Table, DVD player - etc..very spacious for a family of 2+1. The bathroom has a tub with an inbuilt Jacuzzi( never used it as every tent comes with one geyser - how much warm water can you put in one tub), an inbuilt wardrobe, hair dryer, excellent amenities, safe etc.

There are rooms at the base location where you also have the swimming pool, banquets, health club and the restaurants. I have not see any of the rooms but have been told that they are better than the tents- however I think the joy of living is in the tents. However the tents are not for families with elders or young kids unless you book 501,502 - do remember there is a steep climb that can leave you panting.

The adventure park is awesome with loads of stuff to do when you come with teams - the package includes Archery, Golf, Rappling, Flying Fox, Overhead rope challenges etc - what it does not include are the Dirt Bikes, Horse riding, Walking dogs?, Bungee etc.

The food was excellent though I raised some concerns on the menu selections e.g. Chinese veg dishes but no non-veg dishes, Chicken Stroganoff but no steamed rice etc. The staff was quick to accept these gaps and promised to fix it ....however 5 stars for the food, no complaints. The staff was good 4.5/5(except one person that I have mentioned below)

The SPA is good, the massage rooms clean and well maintained, I even took a haircut from a French beard guy in the Salon, quite impressed - very unfortunate that he is 750 kms away fo a repeat.

We used an event management company for part of the day - the physical excursion and the theme night - called "Ginger" - they did a great job

While I will return again without doubt, here are some points that upset the group
1.. When we were leaving the resort for the station, it was raining hard. The bus that we had hired to do 2 rounds got stuck in the traffic on the highway(remember Saturdays there will be jams thanks to the numerous people who don't care about parking vehicles properly). We were so tight on time that we requested the hotel authority to help the team members(20 odd) by providing shuttles from the base location to the main gate - a distance of 100 metres..and pouring. The manager on duty was callous and did not care too hoots at which time we forced the driver to do these rounds. It is very upsetting that Della cannot provide pick up and drops, I really don't know why this cant be don especially when people are ready to pay.
2.. Most of the telephones in the tents will not work, so if you have an emergency, please remember to climb up numerous stairs to request the guard on duty.
3.. The timings for the adventure package is based on calendar days and not on check in check out timings. So if the team checks in at 12pm on Monday and checks out at 12pm on Tue, they can only use the included activities on the Monday, on Tue you need to buy a new package. This I think is wrong for inhouse guests and should be changed.
4..The mountain bikes - all of them expect one that the instructor uses are broken - no brakes, no air in tyres etc. The instructor seemed to be aware but did not care
5.. There are over 12 dogs in kennels - probably for an activity called dog walking. The dogs include St Bernards, German Shepherds etc. In the evening I saw the helper taking the dogs for a walk - I was surprised at the ill treatment of the animals - a mere 20 metres walkfor the big dogs did not make sense. Where was their exercise?
6.. We took an all inclusive package - 2.5 hours of drinks @ rate X. When we asked at the end of the timeline to increase by an hour, we were told that the rate is 2X. This did not make sense to me especially when any F&B guy will tell you that the number of drinkers and drinks reduces towards the end of the session...some crazy logic


Overall an interesting place and definitely worth a visit - if the management improves on the points above then things will only get better.

Room Tip: Go for the Tents - if you are a light sleeper then the rooms at the base. Old people, children, infa...
See more room tips
  • Stayed July 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DellaAdventure, General Manager at Della Resorts & Villas - Della Adventure, responded to this review, August 7, 2013
Dear Guest,

Thank you for sharing your experience further to your recent visit at Della Resorts.

With regards to the drops for your group it was a one off scenario and I assure that we would extend our cooperation in every way possible.

In regards to the telephones not working in tents, the location of these tents are in a hilly terrain which with the given rush of monsoon tend to interrupt such services, but nevertheless our maintenance team is always on board to fix these problems and let our guests have a pleasant stay with least issues.

With regards to mountain bikes, let me assure you that all our equipments are maintained to the highest standards and your safety is our priority. This is a one off scenario, however let me assure you that I have checked into the matter personally and all the bikes have been repaired.

In regards to the animals at our park, i would like to let you know that we have qualified vets and animal handlers who are at the property 24x7. The best of medicine and nutrition doubled with love and care is extended to everyone of them. In the near future we would be associated with body's such as SPCA & KCI.

We hope to see you soon again in the near future and be rest assured that you would have a more better experience than your last visit.

Regards,
Rayomond Irani
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Pune, India
Top Contributor
94 reviews 94 reviews
54 hotel reviews
Reviews in 39 cities Reviews in 39 cities
70 helpful votes 70 helpful votes
5 of 5 stars Reviewed July 1, 2013 via mobile

Stayed here in march for 2 nights. Each tent has a private sitout and would advise you to get one facing the valley. Also try and get a tent up the hill closer to the parking so that u don't have to walk too much. Service is very good and so is the food in della. The adventure park though has lost its charm cus of the weekend rush.

But the rooms and stay are totally worth it . for Mumbai and pune guys, its a must visit in d monsoons.

  • Stayed March 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DellaAdventure, General Manager at Della Resorts & Villas - Della Adventure, responded to this review, July 3, 2013
Dear Guest,

Thank you for sharing your experience further to your recent visit at Della Adventure.

Let me take this opportunity to update you of further developments at Della. To start with the approach road to our property has been reconstructed. The concrete roads from the highway get you to Della in flat 3 minutes.

Our resorts have had a further addition of 48 superior rooms, 44 executive rooms and 2 suites along with the already existing 30 luxurious tents – Camp Della located in the lap of nature. Also with the rooms we have a total of 7 restaurants, bars & lounges:
Cafe 24: 24hr coffee shop serving various cuisines with a full fledged bar.
Lobby Lounge: Located by the reception, serving finger food and a full range of malts & cognacs
PNF: Multicuisine restaurant specialised in Indian, Oriental and Malwani cuisines
Music Lounge: Upcoming
Creme Della: Our pure vegetarian restaurant ideal for our vegetarian and Jain clientel.
Carbon Cafe: A quick service restaurant serving fast food and Bombay Chaat for adventure freaks who just want to enjoy the activities while grabbing a meal.3
Gaming Street: Our indoor gaming restaurant which lets you enjoy games like pool, air hockey while enjoying the delicious sandwiches, pastas & pizzas served here.

The adventure park too has seen introduction of new activities. The latest being Swoop Swing – India's First and only swoop swing conducted by New Zealand certified Bungee Masters. Also introducing India's first permanent Bungy station 45 mteres high giving you one of the best experiences of your life. With different packages to choose from that suits your taste Della is the perfect get away destination.

With facilities like swimming pool, spa, gym & salon and the upcoming night lounge, book store, novelty store and designer boutique, completes the five star super deluxe resort experience.

I Now Invite You To Indulge, and Liberate Your Mind, Body And Soul..!

Come experience happiness,
Regards,
Rayomond Irani
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai (Bombay), India
Senior Contributor
34 reviews 34 reviews
5 hotel reviews
Reviews in 11 cities Reviews in 11 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed June 26, 2013

I visited this place for a short honeymoon trip immediately post my wedding. Simply loved the place...food is very good...you can have fun in the adventure park attached to the resort...stay in luxury tents was very comfortable and nice...surrounded by hills...there was a beautiful pool and a pool side restaurant...a stud farm...it's the best resort in Lonavala I feel.

Room Tip: Choose a room higher up on the hill
See more room tips
  • Stayed July 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DellaAdventure, General Manager at Della Resorts & Villas - Della Adventure, responded to this review, June 29, 2013
Dear Guest,

Thank you for sharing your experience further to your recent stay at Della Resorts/ visit at Della Adventure.

Let me take this opportunity to update you of further developments at Della. Our resorts have had a further addition of 48 superior rooms, 44 executive rooms and 2 suites along with the already existing 30 luxurious tents – Camp Della located in the lap of nature. Also with the rooms we have a total of 7 restaurants, bars & lounges:
Cafe 24: 24hr coffee shop serving various cuisines with a full fledged bar.
Lobby Lounge: Located by the reception, serving finger food and a full range of malts & cognacs
PNF: Multicuisine restuarant specialised in Indian, Oriental and Malwani cuisines
Music Lounge: Upcoming
Creme Della: Our pure vegetarain restaurant ideal for our vegetaraian and Jain clientel.
Carbon Cafe: A quick service restaurant serving fast food and Bombay Chaat for adventure freaks who just want to enjoy the activities while grabbing a meal.3
Gaming Street: Our indoor gaming restaurant which lets you enjoy games like pool, air hockey while enjoying the delicious sandwhiches, pastas & pizzas served here.

The adventure park too has seen introduction of new activities. The latest being Swoop Swing – India's First and only swoop swing conducted by New Zealand certified Bungee Masters. Also introducing India's first permanent Bungy station 45 mteres high giving you one of the best experiences of your life. With different packages to choose from that suits your taste Della is the perfect get away destination.

With facilities like swimming pool, spa, gym & salon and the upcoming night lounge, book store, novelty store and designer boutique, completes the five star super deluxe resort experience.

I Now Invite You To Indulge, and Liberate Your Mind, Body And Soul..!

Come experience happiness,
Regards,
Rayomond Irani
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Della Resorts & Villas - Della Adventure

Address: Kunegaon, Lonavala 410401, India (Formerly Della Adventure Pvt. Ltd.)
Location: India > Maharashtra > Lonavala
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 59 Hotels in Lonavala
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Della Resorts & Villas - Della Adventure 4.5*
Number of rooms: 125
Official Description (provided by the hotel):
Della Resorts & Villas, Lonavala is the Brainchild of Jimmy Mistry – Chief Designer & Managing Director Della Tecnica Group. The resort has a charm of its own and stands out for its architecture, unique interiors, the picturesque locations, landscape gardens, pavilions and decorative fountains. 125 Luxury Resort Rooms | Signature Villas | India’s largest extreme Adventure Park | 5 Restaurants Bars and Lounges | Night Club | Bakery | 7 indoor Banquets | Ballroom | 5 outdoor Banquet Lawns | Amphitheatre Boardroom | Training Rooms | Business Center | 24 hour Spa | Salon | Fitness Center | Swimming Pool ... more   less 
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