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“Pathetic service by Hotel Sapphire” 1 of 5 stars
Review of Sapphire Hotel

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Sapphire Hotel
2.5 of 5 Hotel   |   Plot No. 12, Near L & T training Center | Gold Valley Road, New Tungarli, Lonavala 410403, India   |  
Hotel amenities
Ranked #20 of 54 Hotels in Lonavala
Mumbai (Bombay), India
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
“Pathetic service by Hotel Sapphire”
1 of 5 stars Reviewed July 21, 2013

We have had a terrible experience at Hotel Sapphire, Lonavla recently. They promised us a bungalow type room, but gave us a normal room which had no refrigerator. For the kind of prices they charged it was an absolutely below grade room. There were mosquitoes in the room for which they had no explanation whatsoever. Their restaurant food was stale and the behaviour and attitude of the hotel manager was abrasive and pathetic to say the least.

  • Stayed July 2013, traveled with friends
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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20 reviews from our community

Traveler rating
    4
    7
    6
    0
    3
See reviews for
4
7
1
1
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
  • English first
  • Any
English first
Mumbai (Bombay), India
Senior Contributor
44 reviews 44 reviews
19 hotel reviews
Reviews in 16 cities Reviews in 16 cities
37 helpful votes 37 helpful votes
3 of 5 stars Reviewed June 24, 2013

I was disappointed first time with the reviews on Tripadvisor for Hotel Sapphire.I am amazed how it comes in top 5 Having been to most hotels in lonavala i had a good 360 degree for comparison so this is not an isolated review:

Pros:
Close to market , but yet away from hustle bustle of market.
Food is decent with easy on pocket rates.
Service was quick..and that's all.

Cons:
At the cost that Sapphire charges you can get the best in lonavala in +/- Rs. 500 and this is no where close to best.HUGELY overpriced.
Complimentary breakfast crawls for a 3 star review. idli, mendu wada, paratha, tea.finish
Interior are of old furnitures with new polish on it.
Bathrooms just about pass the hygine and cleaniness test. Not bad but then you charge the best rate so why so ordinary.
Very small boundary,again when you charge the best you cant be limited in offering.


At 3-4K all inclusive this would have been a 4 star rated review, but with 6K and the above offering, you have a long way to goo

Room Tip: Choose own facing garden and not road facing
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  • Stayed June 2013, traveled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ulhasnagar, Maharashtra, India
Senior Contributor
33 reviews 33 reviews
5 hotel reviews
Reviews in 12 cities Reviews in 12 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed June 3, 2013

We reached around 11.30am on Saturday and had a booking for 3 rooms. 1 room was immediately given to us and another 2 in half an hour. We booked standard A/c room and were too good. Restaurant and the food were really good (Specially Idlis in morning breakfast). Service provided by hotel staff was also good. Even at 11.30pm person came to clean the room. Swimming pool is an added advantage. I don't know about other hotels but yes will recommend this to everyone.

Room Tip: Rooms towards with east facing doors are more spacious and having good view as well.
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  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 21, 2013

Good quality and better surrounding . I liked the rooms specially and was having fun during the stay .The indoor games are located at the top most floor of the hotel which had a beautiful view as well

  • Stayed May 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Senior Contributor
22 reviews 22 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
41 helpful votes 41 helpful votes
5 of 5 stars Reviewed July 4, 2012

Didn't stay at Sapphire, but definitely visited the place for most of our meals!
The service in the restaurant was top notch, and the food (the snacks in particular) was really good! Do not miss out on the cheese chilly toast and other lip-smacking snacks items.

  • Stayed July 2012, traveled as a couple
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mumbai (Bombay), India
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed November 26, 2011

The pool is inviting - but the view is crap ... good if you are in Lonavala for a weekend to spend roaming around during the day and chatting away in your room in the evening ... don't expect to catch any views!

Room Tip: There is just one "suite" which is nothing but a larger room with a wide balcony ... not t...
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  • Stayed October 2011, traveled with friends
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mumbai (Bombay), India
Top Contributor
115 reviews 115 reviews
59 hotel reviews
Reviews in 35 cities Reviews in 35 cities
77 helpful votes 77 helpful votes
4 of 5 stars Reviewed September 27, 2011

Stayed over at Sapphire Hotel Lonavala from 21st Sept'11 to 24th Sept'11.
It was a company conference. The rooms are good with good cleaniness.
The staff are courteous & helpful. I found the Food to be of good quality & tasty.
The staff also took care to see that all of us were comfortable during our stay.
Only the location is slightly in the inside ... but the hotel arranges for vehicle/auto as and when needed.
Its a good quiet place away from the hustle & bustle. Would suggest it for those looking for the same. The Bus stand is nearby though a bit away from the station.
But a good place & would definitely like to stay over again.

  • Stayed September 2011, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sapphire Hotel

Address: Plot No. 12, Near L & T training Center | Gold Valley Road, New Tungarli, Lonavala 410403, India
Location: India > Maharashtra > Lonavala
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Swimming Pool
Hotel Style:
Ranked #20 of 54 Hotels in Lonavala
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Sapphire Hotel 2.5*
Number of rooms: 25
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