We have had a terrible experience at Hotel Sapphire, Lonavla recently. They promised us a bungalow type room, but gave us a normal room which had no refrigerator. For the kind of prices they charged it was an absolutely below grade room. There were mosquitoes in the room for which they had no explanation whatsoever. Their restaurant food was stale and the behaviour and attitude of the hotel manager was abrasive and pathetic to say the least.
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