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“mind blowing experience........” 4 of 5 stars
Review of Upper Deck Resort Pvt. Ltd.

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Upper Deck Resort Pvt. Ltd.
3.0 of 5 Hotel   |   13/15 Pangloli Village Thakurwadi | Off Tungarli Lake, Lonavala 410401, India   |  
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UP TO 20 % DISCOUNT
Ranked #7 of 59 Hotels in Lonavala
Certificate of Excellence 2014
ahmedabad
1 review
“mind blowing experience........”
4 of 5 stars Reviewed October 31, 2013

visited recently in oct.....it was amazing experience. if you want to enjoy nature and peace, this is the best place ever. at evening time you can feel cloud coming in your room as you open the door. amazing atmos there. love to visit that place again. best place for couple.

  • Stayed October 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Upper Deck Reso... P, General Manager at Upper Deck Resort Pvt. Ltd., responded to this review, November 4, 2013
Dear Sir,

Thank you very much for choosing our property for your stay and for taking out your valuable time to write a great feedback on tripadvisor.

We have shared your feedback & words of appreciation, especially with the entire team !!

It is our constant perseverance and endurance to train our employees to provide the best services and ensure that all our esteemed guests have great memories to share with their colleagues, family and friends.

Looking forward to build a strong association with you & always assuring you of our most prompt and personalized services at all times.

Please let us know regarding your next visit.

Upper Deck Family is eagerly waiting to welcome you.

Warm regards,
SAURABH J BAMANE
GENERAL MANAGER.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

257 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (103)
Date | Rating
  • English first
  • Any
English first
Mumbai (Bombay), India
1 review
5 of 5 stars Reviewed October 27, 2013

Our stay at Upper Deck was extremely enjoyable, the drivers being (a) Satisfying Service in all verticals (b) The visual splendour of the property (c) The pro-active propensity to serve by the entire staff and last but not the least (d) tongue-tickling dishes customised to your needs. The G.M. took personal interest to address our requirements and that was like icing on the cake.

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Upper Deck Reso... P, General Manager at Upper Deck Resort Pvt. Ltd., responded to this review, October 30, 2013
Dear Sir,

Thank you very much for choosing our property for your stay and for taking out your valuable time to write a great feedback on tripadvisor.

We have shared your feedback & words of appreciation, especially with the entire team !!

It is our constant perseverance and endurance to train our employees to provide the best services and ensure that all our esteemed guests have great memories to share with their colleagues, family and friends.

Looking forward to build a strong association with you & always assuring you of our most prompt and personalized services at all times.

Please let us know regarding your next visit.

Upper Deck Family is eagerly waiting to welcome you.

Warm regards,
SAURABH J BAMANE
GENERAL MANAGER.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai (Bombay), India
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 of 5 stars Reviewed October 21, 2013

overall experience was good & the place is quite awesome. Food & hospitality were very good.
Just one feedback, there should be a hoarding or sign board directing for upper deck parking area & it should have specific area to park.

  • Stayed October 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Upper Deck Reso... P, General Manager at Upper Deck Resort Pvt. Ltd., responded to this review, October 30, 2013
Dear Sir,

Thank you very much for choosing our property for your stay and for taking out your valuable time to write a feedback on tripadvisor.

We have noted your concern & are working on the same..

We have shared your feedback & words of appreciation, especially with the entire team !!

It is our constant perseverance and endurance to train our employees to provide the best services and ensure that all our esteemed guests have great memories to share with their colleagues, family and friends.

Looking forward to build a strong association with you & always assuring you of our most prompt and personalized services at all times.

Please let us know regarding your next visit.

Upper Deck Family is eagerly waiting to welcome you.

Warm regards,
SAURABH J BAMANE
GENERAL MANAGER.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Surat, India
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 16, 2013

Myself and wife, stayed Upper Deck for 4 days 3 nights The hospitality shown by the staff was superb.
No words to express the hospitality incredible staff. Hygienic conditions. Tasty food and enjoyable activities. Indeed a place to visit .In short heaven on earth. Hats off to Honorable GM & staff
The rooms were very clean and housekeeping was making every effort to maintain it.& resorts are surrounded by beautiful landscapes extremely well maintained to its natural best.
The Few of the employees who deserves special appreciation for their remarkable service during our stay were Mr. Sunil & Hari Front office Dept Thank you all for your great service!!!
U will enjoy the stay in the evenings with the birds sounds and pleasant nature.

Room Tip: All rooms are perfect..but try to book a new cottages Awesome view facing swimming pool sides Lovel...
See more room tips
  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Upper Deck Reso... P, General Manager at Upper Deck Resort Pvt. Ltd., responded to this review, October 17, 2013
Dear Sir,

Thank you very much for choosing our property for your stay and for taking out your valuable time to write a great feedback on tripadvisor.

We have shared your feedback & words of appreciation, especially with the entire team !!

It is our constant perseverance and endurance to train our employees to provide the best services and ensure that all our esteemed guests have great memories to share with their colleagues, family and friends.

Looking forward to build a strong association with you & always assuring you of our most prompt and personalized services at all times.

Please let us know regarding your next visit.

Upper Deck Family is eagerly waiting to welcome you.

Warm regards,
SAURABH J BAMANE
GENERAL MANAGER.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai (Bombay), India
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed October 15, 2013

I spent the eve of my birthday with my wife at Upper Deck. Thanks to my wife for arranging the stay.

Upper Deck has breathtaking views of the valley at multiple points at the resort. It was monsoon and we had clouds floating all around. The place is extremely peaceful and you get your space. Grass around the rooms was neatly cut. Haven't seen so much greenery in a while.
Walked on grass after such a long time. Special mention of the great head massage included in the package. Good entertainment options in the evening. We had a great Karaoke session and my wife recorded a song too! This made the stay more special.

Talking about the food, the menu is average but one doesn't get bored because of the variety. Snacks in the evening were good. There is scope to make the main course more elaborate considering the price charged.

I do feel that room rates are on the higher side. Rates are easily comparable to 5-Star hotels.

We stayed in the cottage. Room did look jaded and old. But its fine since the view from the cottage was great.

The hospitality is sincere and friendly. They made extra efforts to make my birthday special :)
Special mention of the extra meal provided by the manager at the front desk. He took good care of us.

Mobile network in the resort may be weak at times, quite understandably. However, Upper Deck provides free Wifi internet in the cafeteria. This way you are connected through email, Whatsapp and BBM. Considering the beautiful surrounding, you certainly don't want to be wired to the world!

Room Tip: Book 2 nights to enjoy the most. Carry your own drinks as it will be expensive to buy at the hotel o...
See more room tips
  • Stayed September 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Upper Deck Reso... P, General Manager at Upper Deck Resort Pvt. Ltd., responded to this review, October 17, 2013
Dear Sir,

Thank you very much for choosing our property for your stay and for taking out your valuable time to write a great feedback on tripadvisor.

We have shared your feedback & words of appreciation, especially with the entire team !!

It is our constant perseverance and endurance to train our employees to provide the best services and ensure that all our esteemed guests have great memories to share with their colleagues, family and friends.

Looking forward to build a strong association with you & always assuring you of our most prompt and personalized services at all times.

Please let us know regarding your next visit.

Upper Deck Family is eagerly waiting to welcome you.

Warm regards,
SAURABH J BAMANE
GENERAL MANAGER.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 5 cities Reviews in 5 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed October 14, 2013

You need to park your car at the school and take the upper deck resorts jeep to reach this place.
The route to Upper Deck from the jeep is bumpy but it is worth it.

The hotel has great food buffet and has excellent view of the hills but you may get bored if you are not in group and you are there for a long stay.

The hotel has clean rooms & a well maintained swimming pool and so rates are little higher too.

The hotel gives a complimentary head massage for couple for every nights stay.

Upper Deck is a recommended hotel to stay in lonavala.

  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Upper Deck Reso... P, General Manager at Upper Deck Resort Pvt. Ltd., responded to this review, October 17, 2013
Dear Sir,

Thank you very much for choosing our property for your stay and for taking out your valuable time to write a great feedback on tripadvisor.

We have shared your feedback & words of appreciation, especially with the entire team !!

It is our constant perseverance and endurance to train our employees to provide the best services and ensure that all our esteemed guests have great memories to share with their colleagues, family and friends.

Looking forward to build a strong association with you & always assuring you of our most prompt and personalized services at all times.

Please let us know regarding your next visit.

Upper Deck Family is eagerly waiting to welcome you.

Warm regards,
SAURABH J BAMANE
GENERAL MANAGER.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai (Bombay), India
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed October 10, 2013

We have been to this place for an overnight stay. This resort has amazing view from different decks in resort. Best Location with calm & quiet location. Apart from last 700 meter stretch road is ok to take your personal vehicle.
Resort offers 4 types of rooms. Std, Deluxe, Cottage & Pavilion. Only few cottage rooms & one deluxe room has good view from room. Don't even think of booking standard room, it's very small. Deluxe & Cottage rooms size is really good.Cottage rooms have new interior. Other Rooms seriously need makeover. Pavilion I didn't see, so can't comment.
Facility in room are very poor. Tea maker was provided with defective plug. Serious quality issue. Air conditioning was very poor.
Looking at pictures of different guests at reception, it seems this resort is popular among corporates for keeping offsite, conference etc.
Food was just OK. Mosquitos, flies will be there for your company for dinner. Few of them reached my plate. Thoroughly disappointed with this resort. facilities @ price at which it is charged. Minimum 10K for such facilities is too much to ask for.
One can easily give up this option won't miss anything important.

Room Tip: Deluxe :- Room 103 and for Cottage:- go for Rooms having balcony towards swimming pool.
See more room tips
  • Stayed October 2013, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Upper Deck Reso... P, General Manager at Upper Deck Resort Pvt. Ltd., responded to this review, December 26, 2013
Dear Sir,

Thank you very much for choosing our property for your stay and for taking out your valuable time to write a feedback on tripadvisor.

We would like to apologize for the inconvenience that has been caused to you during your stay with us.

Looking forward to build a strong association with you & always assuring you of our most prompt and personalized services at all times.

Warm regards,
SAURABH J BAMANE
GENERAL MANAGER.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Upper Deck Resort Pvt. Ltd.

Address: 13/15 Pangloli Village Thakurwadi | Off Tungarli Lake, Lonavala 410401, India
Phone Number:
Location: India > Maharashtra > Lonavala
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #7 of 59 Hotels in Lonavala
Price Range (Based on Average Rates): $$$
Hotel Class:3 star — Upper Deck Resort Pvt. Ltd. 3*
Number of rooms: 58
Official Description (provided by the hotel):
We are a leading up market Boutique Resort at Lonavala. Best suited for business with pleasure, the resort has 58 well-appointed A/C guest rooms (6 Standard Rooms, 23 Deluxe Rooms, 27 Cottages & 2 Pavilions) spread over about 12 Acres of land. We organize Conferences / Individual Packages for Families / Walkins / Seminars / Team Building Activities / Incentive Based Scheme for Employees Based on Performance as Room Nights / Executive Holiday Program / Day Event / Annual Contract or Buyout of rooms for the Financial or Calendar Year / Promotions / Product Launches / Get Together / Marriage Functions / Theme Parties / Events / Birthday Parties / Wedding Anniversaries etc.. ... more   less 
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