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“Amazing Location - Good Food - Value for Money” 4 of 5 stars
Review of Upper Deck Resort Pvt. Ltd.

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Upper Deck Resort Pvt. Ltd.
3.0 of 5 Hotel   |   13/15 Pangloli Village Thakurwadi | Off Tungarli Lake, Lonavala 410401, India   |  
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Hotel amenities
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UP TO 20 % DISCOUNT
Ranked #7 of 59 Hotels in Lonavala
Certificate of Excellence 2014
Lagos
Senior Contributor
40 reviews 40 reviews
17 hotel reviews
Reviews in 20 cities Reviews in 20 cities
41 helpful votes 41 helpful votes
“Amazing Location - Good Food - Value for Money”
4 of 5 stars Reviewed July 8, 2013

- As the name suggests, its very much the Upper Deck with an excellent location and view
- Excellent Food
- Excellent Pool

- House Keeping NOT good
- Bathrooms NOT good
- Overall Property maintenance NOT good. So, visit NOW if you wish too. After a couple of years, may not find it in the same condition

Room Tip: DO NOT opt for Standard Rooms. They are pathetically located. If opting for Deluxe, ensure they ha...
See more room tips
  • Stayed June 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Upper Deck Reso... P, General Manager at Upper Deck Resort Pvt. Ltd., responded to this review, July 12, 2013
Dear Sir,

Thank you very much for choosing our property for your stay and for taking out your valuable time to write a feedback on tripadvisor.

As regards to your concern towards housekeeping, we have taken necessary steps to improve the same & we assure you that, you would certainly notice changes during your next visit.

It is our constant perseverance and endurance to train our employees to provide the best services and ensure that all our esteemed guests have great memories to share with their colleagues, family and friends.

Looking forward to build a strong association with you & always assuring you of our most prompt and personalized services at all times.

Please let us know regarding your next visit.

Upper Deck Family is eagerly waiting to welcome you.

Warm regards,
SAURABH J BAMANE
GENERAL MANAGER.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

260 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (105)
Date | Rating
  • English first
  • Any
English first
Mumbai (Bombay), India
Top Contributor
217 reviews 217 reviews
45 hotel reviews
Reviews in 50 cities Reviews in 50 cities
77 helpful votes 77 helpful votes
4 of 5 stars Reviewed July 6, 2013

The property claims to be the highest point in the tiny hill station of Lonavala. This place is amazing in the monsoons, fog literally flows in your room! The views are stunning - either pool side or valley drop!
The food is average, service is bad. The approach road is horrible, in the monsoons your car will get damaged unless its a hummer! The rooms are large, but not great interiors. Once your up there, it makes no sense to come down to the city unless you are leaving.

Room Tip: Valley view is the best!
See more room tips
  • Stayed June 2013, traveled with friends
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Upper Deck Reso... P, General Manager at Upper Deck Resort Pvt. Ltd., responded to this review, July 10, 2013
Dear Sir,

Thank you very much for choosing our property for your stay and for taking out your valuable time to write a feedback on tripadvisor.

We have shared your feedback & words of appreciation especially our entire team.

As regards to your concern towards food & service, we have taken necessary steps to improve the same & we assure you that, you would certainly notice changes during your next visit.

The road, hopefully, in due course of time, the Local Authorities & Government would consider developing the area and promote Thakurwadi & Rajmachi as tourist destination.

It is our constant perseverance and endurance to train our employees to provide the best services and ensure that all our esteemed guests have great memories to share with their colleagues, family and friends.

Looking forward to build a strong association with you & always assuring you of our most prompt and personalized services at all times.

Please let us know regarding your next visit.

Upper Deck Family is eagerly waiting to welcome you.

Warm regards,
SAURABH J BAMANE
GENERAL MANAGER.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed July 4, 2013

We celebrated out anniversary in this hotel. Just the two of us: me and my wife. I chose this place relying mostly on what I read in the net. I booked the most expensive option (cottage), which costed me approx. 16 thousand rupees. For this money you normally expect high quality service.

The location is great. We just loved the views, enjoyed the rains.

The room was no that good: the washing basin in the bathroom was leaking (I had to put a bucket underneath). We asked for coffee, and were told that there was no room service available. Besides the hotel doesn't have a coffee machine, so you can get only the lowest grade Nescafé. The kettle in the room didn't work, so I asked the staff to replace it. It took 1,5 hour to get another kettle, because they didn't believe me I guess. One staff member came to check it, then the manager came, and again started checking it. When he understood that I was already loosing patience he brought a different kettle from the neighboring room in a minute.
And we managed to get sandwiches served in the room (that was good). But again: the plates stayed in our room till we checked out the next day. I didn't ask anyone to remove those, but normally you expect that dirty plates will disappear themselves when you go for lunch or dinner.

Being non-veg eaters we didn't like the food at all.

Our tariff plan included complimentary head massage. But after visiting the spa-center we realized we didn't want to stay there for the massage. The rooms and towels looked old and dirty.

Actually everything in the hotels looks this way - old and dirty: furniture, plates, napkins, walls etc.

And I think what struck me the most was the price the hotel charged me for wine. We took a bottle of Indian wine with a price tag Rs. 426 (low quality, but that's all they have), and I was charged Rs. 2000 for that.

So I think the place should be much cheaper. Compared to other hotels I've been to it should cost not more than 8 thousand.

And if you still want to go, and you are planning to drink alcohol, it would be much wiser to take your own bottles.

  • Stayed July 2013
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Upper Deck Reso... P, General Manager at Upper Deck Resort Pvt. Ltd., responded to this review, July 13, 2013
Dear Sir,

Thank you very much for choosing our property for your stay and for taking out your valuable time to write a feedback on tripadvisor.

We would like to apologize for the inconvenience that has been caused to you during your stay with us.

As regards to your concern towards food & service, we have taken necessary steps to improve the same & we assure you that, you would certainly notice changes during your next visit.
Looking forward to build a strong association with you & always assuring you of our most prompt and personalized services at all times.

Please let us know regarding your next visit.

Upper Deck Family is eagerly waiting to welcome you.

Warm regards,
GENERAL MANAGER

E-mail : info@upperdeckresort.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai (Bombay), India
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed June 30, 2013

Hi,

Me and my wife were planning for some good monsoon gateway near mumbai and wanted a good place since we wanted to go around our wedding aniv.

Upper deck is a perfect place for monsoon since its on a hill top and you are all surrounded by clouds.

Resort:

Pros:-
This is a excellent place to visit. Its not too huge also but at the same time not too small also. They have a nice swimming pool (though we could not try since its was very cold).Also they have some complementary massages and use of Gym and steam. Monsoon clouds were just all around the resorts.

Cons:-
Room Service is not available in the resort. Hence incase you guys need to order some nice hot masala tea, forget it.
Last 3 KMS of the road leading to resort is in very very bad shape.

Food:

Pros: -
None

Cons:-

We personally felt that food is not so great. Not many variety of options. Not great taste. Even though the package includes BF/Lunch/Dinner, keeping in mind the amount they charge, food quality could have been way better.

Rooms:-

Pros:-
Rooms are neat and clean. We stayed in a cottage with a balcony and it was pretty awesome. Rooms are big enough and yes, these are bit far from the restaurant (since you need to go to restaurant for all meals etc.)

Cons:-
None

Overall:

Overall, its a good place and anexcellent location. Only downside we found is the food and services. For the amount charged, the food and services can be improved.

  • Stayed June 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Upper Deck Reso... P, General Manager at Upper Deck Resort Pvt. Ltd., responded to this review, July 10, 2013
Dear Sir,

Thank you very much for choosing our property for your stay and for taking out your valuable time to write a great feedback on tripadvisor.

We have shared your feedback & words of appreciation especially our entire team.

As regards to your concern towards food issue, we have taken necessary steps to improve the same & we assure you that, you would certainly notice changes during your next visit.

It is our constant perseverance and endurance to train our employees to provide the best services and ensure that all our esteemed guests have great memories to share with their colleagues, family and friends.

Looking forward to build a strong association with you & always assuring you of our most prompt and personalized services at all times.

Please let us know regarding your next visit.

Upper Deck Family is eagerly waiting to welcome you.

Warm regards,
SAURABH J BAMANE
GENERAL MANAGER.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed June 18, 2013

First rain of the monsoon and we gone for a long drive from Navi Mumbai to Lonvala, in such pleasant climate decided to stay for overnight, and booked Upper Deck, we enjoyed lots here, delicious food, rains, clouds, beautiful landscape, good service, and beutiful memories still wondering in front of me... Will come back soon to enjoy Upper Deck's waterfall...!

  • Stayed June 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Upper Deck Reso... P, General Manager at Upper Deck Resort Pvt. Ltd., responded to this review, June 19, 2013
Dear Sir,

Thank you very much for choosing our property for your stay and for taking out your valuable time to write a great feedback on tripadvisor.

We have shared your feedback & words of appreciation especially with our entire team.

It is our constant perseverance and endurance to train our employees to provide the best services and ensure that all our esteemed guests have great memories to share with their colleagues, family and friends.

Looking forward to build a strong association with you & always assuring you of our most prompt and personalized services at all times.

Please let us know regarding your next visit.

Upper Deck Family is eagerly waiting to welcome you.

Warm regards,
SAURABH J BAMANE
GENERAL MANAGER.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
14 helpful votes 14 helpful votes
1 of 5 stars Reviewed June 17, 2013

Rooms are not worth the money being charged.our bathroom was clogged with water whenever used. It is the most costly resort in lonavala but me n my husband came to the conclusion that every costly thing is not gold.

  • Stayed June 2013
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Upper Deck Reso... P, General Manager at Upper Deck Resort Pvt. Ltd., responded to this review, July 13, 2013
Dear Sir,

Thank you very much for choosing our property for your stay and for taking out your valuable time to write a feedback on tripadvisor.

We would like to apologize for the inconvenience that has been caused to you during your stay with us.

As regards to your concern towards bathroom, we have taken necessary steps to improve the same & we assure you that, you would certainly notice changes during your next visit.

It is our constant perseverance and endurance to train our employees to provide the best services and ensure that all our esteemed guests have great memories to share with their colleagues, family and friends.

Looking forward to build a strong association with you & always assuring you of our most prompt and personalized services at all times.

Please let us know regarding your next visit.

Upper Deck Family is eagerly waiting to welcome you.

Warm regards,
SAURABH J BAMANE
GENERAL MANAGER.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai (Bombay), India
Senior Contributor
29 reviews 29 reviews
27 hotel reviews
Reviews in 25 cities Reviews in 25 cities
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed June 17, 2013

This was my 5th time to Upper Deck but 1st time during raining season, and i must say if you want a small break during rainy season its the place, but rooms are not easily available to need to book in advance. This time i have better experience from my last few visit, so i will thanks Mr. Kadari who personally took care of my group. Nice place to conduct small conference. Just need little more improvement on food and service other wise ALL IS WELL.

  • Stayed June 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Upper Deck Reso... P, General Manager at Upper Deck Resort Pvt. Ltd., responded to this review, June 17, 2013
Dear Sir,

Thank you very much for choosing our property for your stay and for taking out your valuable time to write a great feedback on tripadvisor.

It feels extremely great to have you at our resort for 5th time.

We have shared your feedback & words of appreciation especially our entire team.

It is our constant perseverance and endurance to train our employees to provide the best services and ensure that all our esteemed guests have great memories to share with their colleagues, family and friends.

Looking forward to build a strong association with you & always assuring you of our most prompt and personalized services at all times.

Please let us know regarding your next visit.

Upper Deck Family is eagerly waiting to welcome you.

Warm regards,
SAURABH J BAMANE
GENERAL MANAGER.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Upper Deck Resort Pvt. Ltd.

Address: 13/15 Pangloli Village Thakurwadi | Off Tungarli Lake, Lonavala 410401, India
Phone Number:
Location: India > Maharashtra > Lonavala
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #7 of 59 Hotels in Lonavala
Price Range (Based on Average Rates): $$$
Hotel Class:3 star — Upper Deck Resort Pvt. Ltd. 3*
Number of rooms: 58
Official Description (provided by the hotel):
We are a leading up market Boutique Resort at Lonavala. Best suited for business with pleasure, the resort has 58 well-appointed A/C guest rooms (6 Standard Rooms, 23 Deluxe Rooms, 27 Cottages & 2 Pavilions) spread over about 12 Acres of land. We organize Conferences / Individual Packages for Families / Walkins / Seminars / Team Building Activities / Incentive Based Scheme for Employees Based on Performance as Room Nights / Executive Holiday Program / Day Event / Annual Contract or Buyout of rooms for the Financial or Calendar Year / Promotions / Product Launches / Get Together / Marriage Functions / Theme Parties / Events / Birthday Parties / Wedding Anniversaries etc.. ... more   less 
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