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“Comfortable rooms, food / maintenance needs attention” 3 of 5 stars
Review of Cloud 9 Hills Resort

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Cloud 9 Hills Resort
208, Pragati Shopping Centre, Lonavala 400097, India   |  
Hotel amenities
Ranked #6 of 54 hotels in Lonavala
Mumbai (Bombay), India
Senior Contributor
26 reviews 26 reviews
13 hotel reviews
Reviews in 16 cities Reviews in 16 cities
8 helpful votes 8 helpful votes
“Comfortable rooms, food / maintenance needs attention”
3 of 5 stars Reviewed November 24, 2013

About 16 of us had visited this resort as part of a work training programme. We stayed one night and the rooms were spacious enough to keep everyone comfortable. I was disappointed because initially they allocated us a room which had a makeshift curtain for a bathroom door. We had to request the housekeeping staff to re-clean the bathrooms for us. The food had sufficient variety but was lacking in taste. With a little more maintenance, the resort could be really fantastic. The staff were extremely helpful.

Room Tip: The family rooms are spacious and can house 4 or 5 people comfortably
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  • Stayed November 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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59 people have reviewed this hotel

Traveler rating
    25
    17
    9
    2
    6
See reviews for
28
13
1
Business
0
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
Date | Rating
  • English first
  • Any
English first
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 21, 2013 via mobile

Awesome place to go...atmosphere is always too good...beautiful scenic view..homely service....the most relaxing place to visit after the busy tiring weeks...Tooo good food..I love the place..most memorable trip...!! Had super fun!!!!

  • Stayed September 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mumbai
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 19, 2013 via mobile

Place is too good as it is located on hill top with pl easant climate throughout. Food there is quality and tasty. Nature all around you will rejuvenate you. Services are also good. A complete refreshment it will provide to all

  • Stayed August 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pune
Contributor
18 reviews 18 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed November 11, 2013

Wanted to stay in The Machaan but due to late decision, ended up staying in Cloud 9. Rooms are decent, actually size, layout and construction is good. Some simple changes can make them much better what they are right now.
Room
Bedsheets were clean but very cheap one; a little better quality can improve experience a lot.
Blanket should have a cover, so that, every guest gets it fresh rather than used blankets.
Toiletries can be better than just providing Medimix soap and Vatika shampoo pouches.
Storage quality could be better. Right now, it looks very dirty to keep cloths. Just putting a white laminate inside and a cleaning after every check-out can make it much better.
Instead of plastic chairs, cane chairs can be much better.
Service
No complaint as they do try to provide a speedy service.
Food
More homely and less oily which is good. However, spread could be better.
Location
Location is good but layout of overall resort could have been much better. It seems, development has been happening in chunks rather than a well planned right from beginning.
Swimming Pool
This is a let down, its more like a plunge pool and doesn't look clean at all.

Room Tip: Go for Hill Top room.
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  • Stayed November 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mumbai, Maharashtra, India
1 review
4 of 5 stars Reviewed November 5, 2013

nice place for break-blessed with nature -excellent food jain & non-jain also -good staff- programme arrange by them in Diwali karaoke of sound mist by Mr Shafi was nice & entertaining .Nice to visit.

  • Stayed October 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
5 reviews 5 reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 30, 2013 via mobile

This resort is a place blessed with a location that is as prestine and heavenly. You are sure to be mersmerised by the mist and clouds surrounding the resort. We were browsing through some places to go for a days picnic and bumped into cloud9, it is a good 15km from lonavala and the drive with zero visibility is enchanting. Mr.Nagraj was very accommodating and he took care of the arrangements well. The biggest other plus is the vegetarian food. Every dish was prepared well, less oil, and tasty. It is truly value for money. If only they tried to develop the property with cleaner rooms, clean washrooms, and provide aditional facilities around the swimming pool, kids pool to be developed, and more activities at the playground this place will be on cloud9. Please develop this property.

Stayed September 2013, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thane
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 7, 2013

We had a wonderful time at CLOUD 9!It was a 2 night 3 day affair. The food, service and staff were EXCELLENT. My kid would have been more happy if the coin games as was claimed could have been working .That aside , it was a very MEMORABLE experience for my family.

  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Cloud 9 Hills Resort

Address: 208, Pragati Shopping Centre, Lonavala 400097, India
Location: India > Maharashtra > Lonavala
Amenities:
Restaurant
Hotel Style:
Ranked #6 of 54 hotels in Lonavala
Price Range (Based on Average Rates): $

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