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“Good treatent, bad customer service and bit dissapointing” 3 of 5 stars
Review of Krishnendu Ayurveda Wellness Centre

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Krishnendu Ayurveda Wellness Centre
Chingoli, Karthikappally, Alappuzha 690 532, India   |  
Hotel amenities
Ranked #1 of 59 hotels in Alappuzha
Darwin, Australia
1 review
4 helpful votes 4 helpful votes
“Good treatent, bad customer service and bit dissapointing”
3 of 5 stars Reviewed September 19, 2013

I stayed for 4 nights and the treatment centre is ok. We stayed a couple for 4 days of rejuvenation. We will be told to be ready for treatment at a certain time the previous day. Then we will be asked to go for treatment 30 mins early and they stay at your your door to take you away. There is no privacy for changing at the massage centre. While you finish and changing you can see the next person having massage and with no locks there so expect anyone to walk in while you are changing. And the massage will happen with you just wearing a small piece of cloth as underwear which can be revealing at most times. There will be 2 pax massaging you on a wooden bench. Male for male and female masseurs for females.Most of the time I felt like a meat bag being rubbed upon, they don't treat you like a fellow human being lying there.

Also when your being massaged they could play some music to ease your ears but they try to talk to each other and since you don't have any idea of what they talk when you can't understand them. They don't speak much English so you will need the duty doctor to translate to them at times which can be too late at times when you try to tell something to the masseurs.

The lady at the reception was very friendly but she definitely needs some help. I had asked her for the bill on the 4 the day for several times and I finally got it at the end of the day, same goes for my pillow request at 11 AM till I received at 9 PM after persistently asking her and the night receptionists who knows limited English as well

The chief doctor was friendly and very helpful sorting our treatment but he is not there all around. In regards to the food at the canteen if you don't order in advance you get nothing. Even though they give you a menu card, unless there is enough people they cant make it for you. Plus the variety of fruits available are limited and they promise to get you later but they don't. And there went my mango lassi with no mango :(.

In overall if you just expect the treatment its good but if you after good service then I wouldn't suggest here. I was going to suggest this place but after going there myself I am not sure I can. But for the money you pay its ok but bit far away from any hotels or amenities.

  • Stayed August 2013, traveled as a couple
    • 3 of 5 stars Value
    • 1 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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71 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
  • English first
  • Any
English first
Colorado Springs, Colorado
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 10, 2013

The treatment is excellent. The rooms are clean and treatment facilities great..

The food area needs much improvement and the food needs a lot of improvement

Strongly recommend for the treatment

Hopefully the food will improve

Pat Balan

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colorado Springs, Colorado
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed April 2, 2013

We have been to 4 other Ayurveda resorts/treatment centers in Kerala. For treatment this was our best experience. The treatment plan was flexible as each of us were dealing with respiratory illness we brought with us. While physicians were able to communicate with us in English and told staff about the small changes we needed, our communication with treatment staff was limited to nonverbal direction. Nevertheless, they were attentive to us!
The room and amenities lent to our need to rest during treatment. Our only wish was to have better quality of food. We learned that other guests who were returning had noted this in prior years and had not seen much change. The kitchen staff were also very welcoming and attentive to us.
As others have noted, this is a treatment center, not a resort. So come with the intention to have a healing experience, allowing your body and mind to rest and receive very competent care.
We have been home a month and the good effects continue!

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed February 3, 2013

Peaceful, healing environment. Beautiful gardens and cool swimming pool and slow pace, the perfect place for rest and relaxation but no easy entertainments. If you enjoy silence or quiet time this is the place for you. A whole range of treatments available. Simple nutritious food and friendly staff. More of a retreat vibe than a holiday vibe, which is just what we were looking for. Huge rooms beautifully furnished with fresh flowers. Top tip - pay when you arrive if possible to avoid bank transfers fee incurred for payment in advance (they don't seem to have a system set up such as Paypal).

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore
Contributor
16 reviews 16 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed December 7, 2012

hi there,
been to krishnendu to 5 nights in dec'12, with family of 4 adults. was nice experience to young / kids / oldage. was 1st time in kerala and 1st time for ayurvedic massage, so have to believe on whatever they've treated. basically looking for treatment on sinusiteous. received 3 days of nasyam but still awaiting for treatment effect. rest rejuvenation massage was relaxing.

even though 50km from alleppey, need to arrange 1500INR to-n-fro transportation for house boat ride or city shopping ride. near by shops gets close very early, so have to prepare for water bottles by 6pm itself.

good points:
- theropy staff is good. was not sure, what to do before and after massage. will be good, if resident Dr. explain this.
- food was good. b'fast/lunch/dinner was nice. bravo rajini. she tried her best to feel real kerala taste. though fish curry was not that authentic...
- ambiance is superb. just open the window at 6am in morning and till 8am, you'll feel good. swiming pool is also well maintened. good one ramesh (nepali guy)
- evening 7pm Dhoop is surprise. we almost forgot importance of this but it enlightened memories.... again thanx to ramesh.

points for improvement :
- missed out detaux prog. initial briefing with resident Dr was very short. even expecting long session with Dr mohan. not sure, but just finished in 5 min's.
- needs to arrange detailed discharge session. you cannot wind-up in 5 min's.
- dropped a big list, in feedback box. hopefully Dr Mohan and his team will read and make room for improvement.
- basic language communication in english is barrier to staff. have to explain simple things twice.
- advisable to be clear on what points included in package and whats discharge summary. otherwise be ready to hear "we told you in mail"... wont say its hidden cost

Room Tip: drink lot of warm RED medicine water.....
See more room tips
  • Stayed December 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thiruvananthapuram (Trivandrum), India
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 15, 2012

I have been to Krishnendu Wellness Centre this month for 10 days owing to my acute
lower back pain and spondylosis problems. I have great relief after the treatment. The atmosphere of the institution is exemplary and homly, I should say. Its an ideal destination for orthopaedic problems, relaxation of body & mind and to learn yoga under the guidance of a well experienced teacher at Krishnendu. Its more of a treatment based resort with modern amenities and good natural and bucolic ambiance, away from the hectic urban life. It should not be misunderstood for a resort and Spa like programme at all. I feel its better to have regular annual treatment programme for consistent health maintenance. Krishnendu Ayurvedic Hospital, the co-institution is a budget wellness centre is recommended for middle income groups. Traditional knowledge coupled with modern Ayurvedic approach bestows a unique blend of therapeutic massages in the wellness centre

Room Tip: Rooms on the pool side are ideal for natural feeling.
See more room tips
  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Contributor
12 reviews 12 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed October 22, 2012 via mobile

This is no hotel, this is hospital.as simple as that.
Secondly its not in allepy, but allepy district, some 50 km away from town. Tough to find.
Staff don't understand English, Hindi. So language issue.
For a north Indian vegetarian food problem.
No shops or market in any near vincity.
Massage thy do like in hospital,n not professional like spa, but charges like spa rs1500 for 1 hr oil massage,whr in end thy ll say take shower,n when u return from shower,thn no ppl in spa room,vanished.
All in all good for patients, not for travelers or holiday seekers

  • Stayed October 2012
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Krishnendu Ayurveda Wellness Centre

Address: Chingoli, Karthikappally, Alappuzha 690 532, India
Location: India > Kerala > Alappuzha
Amenities:
Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Alappuzha
#5 Best Value Hotel in Alappuzha
Price Range (Based on Average Rates): $
Official Description (provided by the hotel):
welcome to Krishnendu Ayurveda spa and wellness center, True spirits and essence of classical Ayurveda for the challenges of modern world problems like stress, obesity and low immunity. Proven relaxation procedures,fitness programs, authentic rejuvenation and curative programs with precise hygiene standards in a fascinating ambiance. Rated as best in class for pure Ayurveda treatments and formulations with top accreditation. Krishnendu Ayurvedic Hospital is a one of its kind premier facility nestled at picturesque Chingoli, a quiet village in Alappuzha District, Kerala. This pioneering hospital, established by late M.C. KUNJURAMAN VAIDYAN and further developed by Vaidya Kala Nidhi. R.KRISHNAN VAIDYAN, is a repository of rich wisdom in Ayurveda and holistic medicines accumulated over four generations. The smiles we have been collecting made us the conspicuous veterans of Ayurvedic Treatment in Kerala. All medicines utilized at Krishnendu are prepared by strictly adhering to authentic ancient Ayurvedic formulae. The therapies are performed by a respected, professional group of well-experienced Therapists. The areas of medical specialisation include Internal Medicine, Arthritis and Spine disorder, and Rejuvenation – to restore optimal health and well-being. Krishnendu is doubly blessed. It is an institution with a wealth of knowledge acquired through tradition while its doctors are trained in modern medical colleges and hospitals. Additionally, Krishnendu is also conferred with the Green Leaf Certification – by the Department of Tourism, Government of Kerala - which signifies the hospital as a genuine Ayurveda institution. ... more   less 
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Also Known As:
Krishnendu Ayurveda Wellness Centre Kerala/Alappuzha, India

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