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“Kudos CITRUS!!!” 5 of 5 stars
Review of Citrus Retreats Alleppey

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Citrus Retreats Alleppey
3.5 of 5 Hotel   |   8/504A-504N, Karimba Valavu | Punnapra North, Paravoor Village,, Alappuzha 600014, India (Formerly Citrus Backwater Retreat)   |  
Hotel amenities
Ranked #5 of 56 Hotels in Alappuzha
Certificate of Excellence 2014
Ernakulam, Kerala, India
1 review
“Kudos CITRUS!!!”
5 of 5 stars Reviewed September 29, 2013

Stay in Citrus was ever memorable!!! We all (4 family members) were really enjoyed every moment during the tenure of stay in Citrus and extremely delighted with the delicious food stuff, great ambiance and cleanliness and orderliness of the Resort. The staff and crew members are well disciplined and open in approach. The swimming pool, spa and other facilities are exemplary. The cruise ‘Great nirvana’ is wonder in back waters and trip in this cruise was an unforgettable experience. Rooms are well arranged with all amenities to be connected with loved ones. All together, if anybody proposes to have an idea to visit and stay in back waters of Allappuzha belt, CITRUS is the best among and most ideal option.

Room Tip: All rooms have balcony opening to the back waters.
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  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Santhosh N, General Manager at Citrus Retreats Alleppey, responded to this review, October 10, 2013
Thank you for your feedback. We are happy we could create happy memories for you!

Looking forward to your next visit to Citrus!

Regards,

Santhosh Nair
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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387 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (199)
Date | Rating
  • Danish first
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
Rajkot, India
Contributor
17 reviews 17 reviews
8 hotel reviews
Reviews in 12 cities Reviews in 12 cities
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed September 28, 2013

Though the name is somewhat complex to understand, but the place is definitely very easy; i.e. relaxing. The main activity all do, when come over here, is to DO NOTHING, yes i.e. to relax and I suppose it’s a perfect place for it.
The property has a perfect location, i.e. you travel by houseboat to reach the Hotel and is a unique way in itself. On the other side of the Hotel are Paddy Fields ( as Alleppy is fondly called the Rice Bowl of Kerala ) and its true also, as there are majority of Paddy Fields here ( as Rice grows in the watered land ). The Backwater view rooms are the perfect choice here bcoz that is the USP of this place. You have not just the view, but a nice feel when you are seating in the balcony of ur room. A perfect place to soothe.
Talking of the Hotel, it has just got a good builtup, as all the rooms are arranged in a cottage style. Rooms also have a sober interior so as to suit the place. Restaurant is just vibrantly made, food is good but Menu is somewhat limited, Keralian dishes are more emphasized but being a Mumbai based company one would expect from them food specialties. The group is ENCORE, the Rajdhani Thali fame. Though I personally have a distinctive feeling for them, but this one is different from my other experiences. The staff is more than forward to the customers which also add charm to the other things. Swimming pool is nice but can be more improved. Also the Spa Services are good, we had taken Foot Massage and people over there were also nice.
When we had checked in, the bed was nicely decorated by floral design of flowers which was also I had not seen anywhere else. The room and bathroom were spacious and clean, but bathroom needs a good air circulation by way of duct or exhaust (which is now a days everywhere).
In the evening they offer a one hour sunset House Boat Ride, which is the only sightseeing in Alleppy, but worth enjoying. Alleppy is the alternative of Kumarkom, though I have not visited Kumarkom, have heard there are majority of the Hotels situated. But this one also not bad.
Only thing of care, one should be alert while to and fro in HouseBoat is about the valuables - should be taken care of otherwise it gets immersed down; we had lost a specs pair by my daughter casually while leaving the place; But don’t take otherwise as its not scary at all.

Good Bye.

Room Tip: Lake View is prime concern.
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  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Santhosh N, General Manager at Citrus Retreats Alleppey, responded to this review, October 10, 2013
Thank you for your feedback. We are happy we could create happy memories for you!

Please be assured that the suggestion you’re raised have been address, and the appropriate action has been taken. The principal goal of our Resort is to provide dependable service to our entire guest.

Looking forward to your next visit to Citrus!

Regards,

Santhosh Nair
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Alappuzha, India
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed September 25, 2013

I visited this place along with our cousins it was a family trip.The ferry service provided by the resort was excellent.On reaching the resort we were welcomed by bindi. We were soon followed to our rooms.The rooms are excellent with private balcony.The resort has all the facillites including pool and spa,you will find there no shades near the pool to relax just some couches with no sun shades so if you planning to jump in the pool during the noon time be careful wear all your sun screen lotion because its gonna be real hot out there during the noon time.
The service at the spa is excellent .initially we got a 10 mins complimentary massage.You can take up several massage services and the service in spa is really excellent.The food is great you can have lots of mouth watering foods from the counter.
There are some services which we were no satisfied especially the room service,we ordered couple of lime juices and some sandwiches it took more than 1 hour to reach to our room.And also we ordered some fishing rods to go fishing but the rods didn't show up inspite of our several calls to front office.
Overall the experience with the resort is good .

  • Stayed September 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Santhosh N, General Manager at Citrus Retreats Alleppey, responded to this review, September 26, 2013
Thank you for your feedback.

Please be assured that the suggestion you’re raised have been address, and the appropriate action has been taken. The principal goal of our Resort is to provide dependable service to our entire guest. Looking forward to your next visit to Citrus!

Regards,

Santhosh Nair
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ghaziabad, Uttar Pradesh, India
1 review
5 of 5 stars Reviewed September 24, 2013

We are senior citizen couple who stayed at this property. The rooms are so incredible and really add to your experience in my opinion. The breakfast is great, in terms of quality you really cant fault the food. I was surprised to be honest, because it wasn't greatly expensive, yet was truly beautiful inside. Overall very satisfying experience. We were very happy with our stay! Highly recommended for a stay in Alleppey.

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Santhosh N, General Manager at Citrus Retreats Alleppey, responded to this review, September 25, 2013
Thank you for your feedback. We are happy we could create happy memories for you!

Looking forward to your next visit to Citrus!

Regards,

Santhosh Nair
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kochi (Cochin), India
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed September 24, 2013

I visited the place with my wife and stayed at the pool villa.. And we are going to remember it forever..!! Wonderful place, extremely courteous and pleasing staff and an amazing room.. Nothing went wrong with the whole stay.

The private pool inside the villa was spacious enough though not enough for swimming. The pool and the shower area are in an open space and is securely guarded by high walls. Both the pools, the private pool and the large common swimming pool outside, are clean and well maintained. The only problem is the small flies coming in attracted by the light during the night. Though not harmful, they tend to be irritating. So spending night at the private pool is far from advisable. It was even difficult to open the door of our room without letting the flies in.

The most attractive part, apart from the rooms and facilities at the resort, was the courteous staff. The receptionist at the desk accompanied us to the whole facilities at the resort, introducing us to the restaurant manager, spa staff and explaining us the timings for each facility. Every staff, without exception, gives us a courteous smile, greet us every time we come across them on the walkway.

The one hour complementary house boat ride at the resort is kept between 4:30 to 5:30 which we felt, they could have made from 5:30 to 6:30 so that we could enjoy the sunset as well.

And again, the address of the resort given on google map for the resort is completely wrong. Google navigation took us to some different route which is 6-7 kms away from the original place. I had to call them up, get the correct address and had to turn back. It is high time the management take necessary steps to rectify this anomaly as the dependence on Car Navigation software are growing among people.

I am giving 5/5 for the value for the money i spent, given the peaceful location of the property, the way it is built and maintained and for recruiting the perfect staff for the place.

-Ajay Muralidharan.

Room Tip: Pool villas are perfect for couples..!!
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  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Santhosh N, General Manager at Citrus Retreats Alleppey, responded to this review, September 25, 2013
Thank you for your feedback. We are happy we could create happy memories for you!

Please be assured that the suggestion you’re raised have been address, and the appropriate action has been taken. The principal goal of our Resort is to provide dependable service to our entire guest.

Looking forward to your next visit to Citrus!

Regards,

Santhosh Nair
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bengaluru (Bangalore), India
1 review
5 of 5 stars Reviewed September 23, 2013

hospitality and service is exxcellent.The ferry used for transportation was a good one. The food was excellent. The service at the spa was good. The location is quite reachable. rooms are good especially the paddy view. The overall quality is good especially for the meetings and business conference.

Room Tip: Paddy view is excellent
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  • Stayed August 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Santhosh N, General Manager at Citrus Retreats Alleppey, responded to this review, September 24, 2013
Thank you for your feedback. We are happy we could create happy memories for you!
Looking forward to your next visit to Citrus!

Regards,

Santhosh Nair
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 21, 2013

Me and my husband have visit this hotel on our trip India. I am so glad we choose this hotel from the moment we arrived the smiling faces where there and did not stop untill we checked out. the staff through out the whole stay where compatent and effiecient and happy to help at every opportunity.

The bedroom was delightfull and cosy and not a speck of dirt in sight a factor I always look out for, we enjoyed dinners in the restaurant which were emaculate and the staff where great too. I even found time to enjoy the spa and Im glad i did the staff where proffesional and deffinitly worth taking the time out for the abience was great.

thank you to Mr. Shamsher Singh a delightful man who genuinly cared along with all the ohter staff here thanks you all.

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Santhosh N, General Manager at Citrus Retreats Alleppey, responded to this review, September 22, 2013
Thank you for your feedback. We are happy we could create happy memories for you!

Looking forward to your next visit to Citrus!

Regards,

Santhosh Nair
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Citrus Retreats Alleppey

Address: 8/504A-504N, Karimba Valavu | Punnapra North, Paravoor Village,, Alappuzha 600014, India (Formerly Citrus Backwater Retreat)
Location: India > Kerala > Alappuzha
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Alappuzha
#3 Family Hotel in Alappuzha
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Citrus Retreats Alleppey 3.5*
Number of rooms: 32
Official Description (provided by the hotel):
The resort is located on national waterways surrounded with lush greenery and paddy. ... more   less 
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Also Known As:
Citrus Retreats Alleppey Kerala/Alappuzha, India

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