I stayed in this resort for a week in the last week of Jan'12. I had a good experience but i never cared to write any reviews. So now when i finally thought to pen down my experience, I was bit surprised to see lot of negative reviews.
I had booked this resort only based on the reviews given in tripadvisor. The reviews that i had read were from average to good. There were no bad reviews.
About my experience -
The resort location is excellent. Now this depends on what kind of experience you're looking for. If you're planning to stay for a longer time in allappey, just enjoy the nature, and not much hopping around, then this is the resort to stay. This resort is in an island and they operate their own ferry/boat service to commute between the resort and mainland alappey. Hence accessibility is limited. So not good if you're planning to just stay over in alappey for a night or two. If you want to stay put in Alappey - this is the resort!
Rooms are good! I did not have any issues as far as hygiene is concerned. Now this could a subjective factor ( i did not experience any leakages -as there are no rains in Jan- or infestation at least). But the best thing about the room (which gave me the best experience in Alappey) is the large balcony that opens on to the backwater. The beauty of alappey is in its back waters and this resort is the best option you can get (for the price you're paying) to enjoy the real beauty of Alappey - its backwaters. You could simply do the bird watching from your balcony, watch the house boat (I hate hose boats - explained later) and canoes plying in the back water of Allappey- all from your room. It is such a susegad experience!
The location of the rooms are also amazing. There is a vast paddy field on the east side (you can watch the beautiful sun rise) and back water on the other side (where you can watch the breathtaking sun set and enjoy the colours of Alappey sky!)
Food is good and punjabi/north indian food is surprisingly good! Kerala gets lot of tourists/travellers from North India. Hence these people here have really learnt to cook good paneer curries. Can't say about non-veg good as i'm a vegan.
Service was prompt and they did satisfy all my requests. They have a family like approach and take good care of your needs. Shibu (the manager) is a very friendly guy. Sunil is very helpful and responsive.
I"ve seen lot of bad reviews regarding house boat bookings done from the hotel. Firstly, before booking any house boat please do read the blogs about house boat (in general). Avoid house boats. They are only commercialized to earn money and are not at all good. There are hygiene issues and they also cause lot of environmental problems. They (houseboats) are largely responsible for polluting the backwaters and affecting the marine life of Allappey. They are run and managed by lobbies only to make money (at any costs). The real beauty of Alappey is in the narrow canals back waters, Houseboats DO NOT ply on narrow canals but on wide lakes. Go for canoeing (that goes through the narrow canal) which can offer you the ultimate experience of Alappey.
The location of the resort is so scenic that lot of houseboats get parked (night halt) around the resort.
So over all it was a great experience. I stayed in this resort for a week and was more than satisfied. I hope they do maintain the same quality of service and facilities that I had experienced.
One major drawback that I would like to mention is the hotel receives lot of groups (students, employees etc) who come for half day (lunch to dinner). Now the groups and the commotion they cause could really spoil the tranquility and serenity that you would want to enjoy. This can become frustrating. During my week's stay there were two groups that had come and had really frustrated the hell out of us. Based on my complain, the manager (Shibu) in fact stopped the music that was being played on the speakers (much to the disappointment of the group). But i appreciated this move of his.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.