I was looking forward to spending a nice time at the Kerala backwaters when I booked this resort but after staying here I really regret my decision! Everyone had something positive to say about this place but I guess I didn't find anything positive here. The pics loaded on Make My trip and Trip Advisor and the Lake Haven Resort are totally misleading. I had booked the resort through make my trip booking ID NH261252157420 from 1st November to 3rd November 2012 and made the payment online after looking at the wrong and false pics they had uploaded online. When I reached Allepey I was told that the resort is around 10-15kms away from Allepey. I had to pay an additional cost for extra Kilometers we travelled. After reaching there we were given a room at the end of the resort. The room though lake facing,had a big tree in front with an old rusted roof top in front of it and it looked like a mini dumping ground. When we entered the room it was even worse than we could imagine. There was the strong smell of mildew in the room. We were not even offered a bottle of drinking water in the room from the time we arrived till the time we left.The room was quite dark and lit with only dim yellow lights. The AC didn't have a remote so in case it got a little too cold for comfort we had to switch it off completely. The basic hygiene and cleanliness of a Resort is known by the absence of insects and pests. However this place is infested with Lizards and mosquitoes. When we went for lunch at their restaurant there were 5-6 Lizards roaming on the ceiling and walls of the restaurant which really isn't a pleasant sight when you're eating. When we returned to the room and when my wife went to the wash room there were 3 lizards in the washroom as well. Besides there was no water in the taps for washing or bathing. We then had to personally walk out to the reception area and wait for one of the resort staff to come as there is NO INTERCOM FACILITY at this resort as promised on Make My Trip. We then asked him to chase away the lizards and give us another room which is cleaner and has no lizards but he directly refused saying there was no other rooms available. He also said that all the rooms had lizards and that more lizards would start crawling out of their hiding once it got dark. We then called make my trip to complain and after the MMT call centre Exec spoke to the hotel staff, a lady who claimed to be the receptionist came to meet us to find out the problems we were facing(she was not present at the time of our check in nor visible ever after that during our stay there) We were given another room after 1 and half hour. This room was a slightly better than the previous one primarily coz there were no lizards. However the mosquitoes in this room were aplenty. The TV in both the rooms had not cable service and in case there was any transmission it was not clear at all. There are frequent power cuts and no proper generator services. On the 2nd day of our stay there was no electricity for more than 2 hours and none of the staff realised it. When we asked a staff just before the time of our check out why there was no electricity in our room he acted shocked and surprised as if he wasn't aware. He then went behind the rooms to check why there was no electricity and within 2 mins electricity was restored. In the 2nd room that we were given the mosquitoes in the room will not let you sleep at all. In one of the reviews I read it said the food was out of the world I think he was right you would not get such bad food anywhere in the world. The food didn't taste that great..the quantity was too little and the price was way tooo much.. We asked for something as basic as chicken lollypop only to be told it was not available. They said we should order chicken 65.. We assumed it was their speciality and would probably taste nice but to our horror it was a few bits of extra salted chicken fried or roasted or god knows what. The sweet corn chicken soup didn't taste sweet, the chicken fried rice was made of Boiled rice and was very sticky and tasteless. Due to all this bad service we decided to check out early as they said the last boat service to the bridge was at 7.30 pm. No taxi guys are ready to come to the resort as the roads leading to the resort are very very narrow and mucky and slippery which is dangerous for travellers. On 2nd November at 4.30pm when we went to clear our food bill another staff asked us if we would be checking out immediately.. so we told him we would be checking out by 6.30pm. The guy went on to tell us that the check out time of their hotel was 12pm and that there were other guests waiting to check in. We then informed him that we had booked the rooms from 1st November 12pm till 3rd November 12pm and that we were not over staying as he thought but are actually checking out earlier even though we've paid for it. The worse part is there is no manager or receptionist to assist you or address your issues. When we were checking out at 6.30pm we were initially told that we would be dropped to the bridge by their boat however after making us sit in the boat and wait for 10 mins in the dark with those horrendous mosquitoes we were told that the fishermen had already put their nets so they would take us by road. However he lied to us about it as there was another couple who had gone for a tour of the back waters in another boat and came back from the same route that we would take to go to the bridge. The resort was a total waste of my money. I work in the merchant navy and have put up at many resorts and hotels around the world and in India as well. However this 2 star hotel is probably among the worst in its category. The place is inaccessible. Once on the island there is nothing much to do.. I ruined my holidays and my wife's mood as well. I would never recommend this hotel even to my worst enemies. The place is not worth going to at all. Rather I would recommend you go to some beach resort in Allepey or spend a little more and stay on a houseboat which would definitely be better. I am adding a few pics as well to show the condition of the rooms we were staying in.
- Official Description (provided by the hotel):
- Lake Haven Island Resort is a backwater island resort on the banks of the Pampa River. It is also on the side of National Water way and water route of all boathouses.The property is spread along 10 acres of land area and 20 acres of Paddy fields surrounded by backwater. It is a place where you can enjoy the virgin nature in its full abundance. ... more less
- Also Known As:
- Lake Haven Island Resorts Kerala/Alappuzha, India