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“Such a nice place to stay!” 5 of 5 stars
Review of Kep Lodge

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Kep Lodge
Pepper Street 1, Kep 8888, Cambodia   |  
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Hotel amenities
Ranked #6 of 11 Hotels in Kep
Karlsruhe, Germany
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
“Such a nice place to stay!”
5 of 5 stars Reviewed September 7, 2012

We went to Kep at the beginning of rainy season when everything seems to be a little less crowdy there. Kep Lodge seemed to be a nice place to stay when we checked possible locations on the internet. When we came there we immediately fell in love with this place. Put within a beautiful garden, the bungalows and rooms feel like being right within nature. The pool is surrounded by big trees and beautiful flowers. Our room was clean, big and had a good bed. The only thing that could have been better was the pillow. Breakfast in dinner was delicious. We had several dishes from the menu, they all were very good. Dan who runs the place seems to be very concerned about his guests and talked to us a lot, giving us good tips, where to go and what to see. We could easily rent a motorcycle and discover the nice places around Kep. The staff is exceptional friendly and does everything to make you feel comfortable during your stay. Please mind, that Kep Lodge is located within what you might call "jungle". There are many animals around the place and also in the bungalows and houses. If you can't stay frogs, geckos or spiders in your room, you should rather get a "sealed" room with AC. We really enjoyed having all those nice creatures around us and felt happy to be within nature. Whenever we return to Kep, we would definitely chose Kep Lodge again!

  • Stayed August 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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323 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (54)
Date | Rating
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English first
Abu Dhabi, United Arab Emirates
Senior Contributor
34 reviews 34 reviews
14 hotel reviews
Reviews in 14 cities Reviews in 14 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed September 6, 2012

As I wanted to stay somewhere off the tourist trail, I decided to stay in Kep. Kep lodges was my last choice as I wasn't able to find rooms in my first choice of hotel. Located in a quite neighborhood ad-midst gardens with great view of the ocean, it is a perfect spot to stay if you are looking for some peaceful time

Got to stay at the newly renovated 'Rambutan' deluxe lodge. Clean and new they were quite a luxury to stay in. The lodge was comfortable enough, though I did see some standard rooms which didn't look comfortable enough. The balcony boasts of some most beautiful views of the ocean. It was fantastic, so much so that I stayed in most of the time I spent there.

Amenities were not what I would call up-to-date. But the service was good enough and they did try to help me with every request I had. The only thing that put me off about this place was food.

Room Tip: Deluxe Lodges with ocean views.
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  • Stayed August 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Beijing, China
Contributor
19 reviews 19 reviews
14 hotel reviews
Reviews in 12 cities Reviews in 12 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed September 6, 2012

I stayed at Kep Lodge for a few days and enjoyed it so much! We stayed at Rambutan, it's a good size room on the second floor, french window next to a big balcony with sofa and hammock. There's another smaller bed against a window on the other side of the room, it faces some fruitful banana trees and the green hill behind. It also has a door connected to the room on the first floor, so it can be good for family travel as well.

The view outside the room was amazing. I'm not a morning person, but woke up early at least three mornings just to enjoy the sunrise in my room. 530am is rare for me!

People there are very friendly local young people, always have a big smile on their faces.

They provide bikes for free so we had a nice ride around the Crab Market.

Would be nice if they can provide fresh juice for breakfast instead of the canned ones, you've got all those wonderful tropical fruits available after all!

  • Stayed August 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Milan, Italy
Contributor
20 reviews 20 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed September 6, 2012

I've been to Kep Lodge for 3 nights with two friends in the end of August and we have really enjoyed the stay.
We were given the Jackfruit and the Durian bungalows, which are connected and a few meters from the central area of the hotel. The bungalows were surrounded by vegetation and with a beautiful little lake in front of them. On the veranda there were confortable amache, so our days were incredibly peaceful and relaxing (it was hard raining but in the end we didn't care much thanks to Kep Lodge).
Breakfast was included and it was really good with good choices from fruit salad to scrambled eggs with bacon and baguette.
Since the owner, Dan, is Swiss you will also have the opportunity to eat wonderful swiss dishes at the restaurant!

Just a few more indications: our bungalows were without aircon (but we chose them) and without hot water (we didn't know this, but it was anyway fine for us). But considering that we were paying 32 USD per night for each twin bungalow, probably the Lodge is a bit overpriced.
Anyway I would defintely suggest to take a room at Kep Lodge!

  • Stayed August 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paris, France
Contributor
12 reviews 12 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed August 26, 2012

We stayed at the Kep lodge for 4 nights, in the Rambutan room.

When we arrived there was no help with the luggage & no greeting, just "You have a reservation?" "Fill this in." The welcome drink was warm water. A very poor welcome.

The path to the room is made from stones and is very uneven, so pay attention!

The room is nice (king-sized bed, a/c, fans, tea/coffee-making facilities, balcony with a fan), but the bathroom was not at the same standard. There was water on the floor for most of the time: Water leaks from the sink drainage pipe across the floor. The shower water covers the bathroom floor. The internet download speed 0,78 MB/s

House-keeping: The bed-making consisted of removing the sheets, so we had to make our own bed each day. There was no house-keeping one day even though we left the key with reception and told the house-keeping lady that she could come in while we were present.

The pool needs cleaning. It had a film of insect/leaf debris on the surface.

The breakfast was very disappointing. The first day we asked for scrambled eggs & fried eggs over easy (with an explanation that over easy = turn the egg over for 2 - 3 seconds). The plates arrived with fried eggs that should have been called hard fried eggs and the scrambled eggs were smashed up eggs that had been fried. The next day we both asked for fried eggs, this time they arrived under-cooked with a runny, clear film on top. The next day we did not even bother with breakfast, we just went to the Crab Market for an early lunch.

We did not eat at the hotel for lunch or dinner as breakfast was so poor & the feedback that other guests gave us.

We asked for a tuk tuk and were told that it would take 5 minutes to arrive, 15 minutes later no tuk tuk. We go back to reception, they had not called a tuk tuk.....

When we left there was no help with the luggage. Overall it was a very disappointing hotel experience. The staff were not customer-focussed from reception to house-keeping to the kitchen. We asked one of the staff if we could meet the owner, we never met him even though it was confirmed that he was on site.

  • Stayed August 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
keplodge, Owner at Kep Lodge, responded to this review, August 27, 2012
Dear Rosalie,

Thank you for your review. The entire KL team and I are really sorry that your stay with us was not at your satisfaction.

As you can see from most of the previous reviewers, our staff starting from the front desk, to the house keeping and to the kitchen normally receive very good critics. I honestly don't know what has happened during your stay, that so many things went wrong, but I will make sure that it won't happen again.

We had a staff meeting today, during which we discussed all the negative points you have mentioned in your review. Everybody from our staff promised to work harder that these disturbing things won't happen again.

I have further increased the breakfast choices and instructed my kitchen staff again how to do a fried egg over easy!

We are very unhappy that your stay with us was 'disappointing' but we will take your unfavorable experience as a chance for us to improve the customer satisfaction at the Kep Lodge.

Dan
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
Senior Contributor
36 reviews 36 reviews
16 hotel reviews
Reviews in 21 cities Reviews in 21 cities
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed August 22, 2012

Was welcomed to the lodge, rooms with air-con are simple but comfortable. Rooms with fan only are very hot and have a minimum of comfort. Could do with some basic maintenance.
What makes the place are the friendly efficient staff, the salt water pool and the dining/recreation area. The meals are ok, works out the same price as taking a tuktuk to the crab market to eat.
Nice stroll behind lodge around the "jungle track" which is big enough to drive a car, it is well-maintained.

Room Tip: Air-con room, double the price but worth it.
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  • Stayed August 2012, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Portlaoise
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed August 21, 2012

Nice and relax place in kep, fantastic views from our balcony
Food is ok, nothing to die for.
Pleasant staff
Swimming pool could do with a cleaning
Fast Internet a place to come back
I would come back

  • Stayed August 2012
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Kep Lodge

Address: Pepper Street 1, Kep 8888, Cambodia
Phone Number:
Location: Cambodia > Kep Province > Kep
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #6 of 11 Hotels in Kep
Price Range (Based on Average Rates): $
Number of rooms: 10
Official Description (provided by the hotel):
Kep Lodge will make your holidays as relaxed as possible. Our salt water infinity pool with a stunning view over the ocean, our well stocked lounge-bar, the pool table, the delicious food with some Swiss specialties, the private bungalows with hot water, minibar, kettle, private balcony, the lush green, well maintained garden, the nice and welcoming staff - all these things will make you never want to leave again. A warm welcome to you! Our brand new stylish Deluxe Bungalows with air con and fan, safe, TV/DVD with small sound system, tea/coffee maker, minibar, mp3 player, king size spring mattresses and a 15m2 balcony with sofa corner, hammock and one of the best views in Kep down to the Gulf of Thailand. Our newest edition is the extension of the restaurant with an additional floor, which gives you the fantastic sea-view everybody is writing home about, which can also used as a lounge or meeting room for small to medium conferences. ... more   less 
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Also Known As:
Kep Hotel Kep

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