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“EMBASSY SUITES-GREENSBORO NC” 4 of 5 stars
Review of Embassy Suites Greensboro - Airport

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Embassy Suites Greensboro - Airport
3.5 of 5 Hotel   |   204 Centreport Drive, Greensboro, NC 27409   |  
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Ranked #15 of 75 Hotels in Greensboro
Fayetteville, United States
1 review
“EMBASSY SUITES-GREENSBORO NC”
4 of 5 stars Reviewed April 23, 2014

Our stay was very comfortable. The staff was very professional and helpful. Inoperative ice machines was a real disappointment. The desk clerk was very helpful and provided us with ice promptly. Overall a very nice weekend getaway for us.

  • Stayed April 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Embassy Suites Hotels

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JRubio80736, Assistant General Manager and Food & Beverage Director at Embassy Suites Greensboro - Airport, responded to this review, April 28, 2014
Dear Billy,

We appreciate you making us a stop on your travels, and taking a moment to share your experience on Trip Advisor. Thank you for all of the wonderful comments. Please know that we have worked on the inoperative Ice Machines.

I look forward to sharing your comments with our team, and to the next opportunity to have you back with us.

At your service,
Josh Rubio
Assistant General Manager and Food & Beverage Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

354 reviews from our community

Traveler rating
    153
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    51
    26
    17
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (55)
Date | Rating
  • English first
  • German first
  • Italian first
  • Swedish first
  • Any
English first
Grennsboro, United States
1 review
5 of 5 stars Reviewed April 22, 2014

Beautiful hotel....no complaints at all, other than loud A/C unit. Great place to stay , would recommend to anyone. Staff was extremely friendly and polite. Loved walking out of the room to the interior of the hotel, but feeling like you were outside. The beds are huge and pillows/bedding very comfortable. Extra sink in bedroom area very accommodating.

  • Stayed April 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JRubio80736, Assistant General Manager and Food & Beverage Director at Embassy Suites Greensboro - Airport, responded to this review, April 23, 2014
Dear Holly,

Thank you for making us a stop on your travels, and for taking a moment to share your experience on Trip Advisor.

We appreciate all of the wonderful feedback, and the note about the AC. We can look it up for us remedy.

I look forward to sharing your comments with our team, and to the next opportunity we have to have you with us in the hotel.

At your service,
Josh Rubio
Assistant General Manager and Food & Beverage Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Waynesville, North Carolina
Senior Contributor
33 reviews 33 reviews
8 hotel reviews
Reviews in 14 cities Reviews in 14 cities
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed April 21, 2014

My suite was great - roomy and clean. Well equipped with three sinks and small appliances!

The hotel staff was great with one exception - the dining room manager was most unpleasant.. Just as well as you would be wise to dine off site anyway. The meals were mass prepared.

The highlight of my stay was the bartender Quentin. He was very pleasant fellow with a sense of humor and attention to the guest. The fitness room was well equipped for my needs with television on each piece of equipment. The sundries and gift shop clerk was very helpful as we're the front desk staff. All in all a good stay.

I plan to return when in the Triad for business again.

Room Tip: Ask to be away from the interstate side. Not much view outside from either direction.
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  • Stayed April 2014, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JRubio80736, Assistant General Manager and Food & Beverage Director at Embassy Suites Greensboro - Airport, responded to this review, April 23, 2014
Dear Charles,

We greatly appreciate the opportunity to be a stop on your travels, and that you took a moment to share your experience on Trip Advisor.

Thank you for all of the wonderful feedback. I look forward to sharing with our team, and to the next opportunity your travels lead you back to our hotel.

Please accept my apology for the individual you mentioned. I will share this with my superviors, as a training opportunity as we strive to keep our service levels above brand average.
I also hope you give our Dining Room another chance, as we do prepare items to order. The next time you are in the area, Please ask for me at the desk, and I'll treat you to dinner. I look forward to meeting with you.

I am walking a print out, of your comments, to Quinten at the bar. Thank you for pointing this out, as it's always a great part of our job to be recognised.

At your service,
Josh Rubio
Assistant General Manager and Food & Beverage Director.
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Douglasville, United States
1 review
5 of 5 stars Reviewed April 21, 2014

We had our couples retreat. It was a great place to stay!!! Frome the check in until the last day we experienced great service and and awesome time. The breakfast was good and the atmosphere was very relaxing.

  • Stayed April 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JRubio80736, Assistant General Manager and Food & Beverage Director at Embassy Suites Greensboro - Airport, responded to this review, April 23, 2014
Dear Belinda,

Thank you for making us a part of your Couples Retreat, and for taking a moment to share your experience on Trip Advisor.

We greatly appreciate all the wonderful feedback. I look foward to sharing your feedback with our team and to the next opportunity your travels lead you back to our hotel.

At your service,
Josh Rubio
Assistant General Manager and Food & Beverage Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Columbia, SC
Top Contributor
60 reviews 60 reviews
17 hotel reviews
Reviews in 20 cities Reviews in 20 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed April 21, 2014

This stay reminded me of an old hotel chain slogan "The best surprise is no surprise". While the room/suite was aesthetically beautiful, the functionality left a few things to be desired. There was no place to hang towels and wash clothes, no trash can in the bedroom and no freezer in the refrigerator.

When dressing to attend a wedding, there was no hot water, I had to do a cold wash off. I told the front desk about the problem on the way out to the event. When we returned to the room hours later, water was running into the sink and tub and there was a strong chlorine smell.

The very nice people of the breakfast crew began quickly shutting down their operation five+ minutes early both mornings of our stay.

Room Tip: Definitely seek highest floor because the noise level in the atrium gets very loud at times.
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  • Stayed April 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JRubio80736, Assistant General Manager & Food & Beverage Director at Embassy Suites Greensboro - Airport, responded to this review, April 23, 2014
Dear Wmleken,

Thank you for making us a stop on your travels and for taking a moment to share your experience with TripAdvisor.

We appreciate the compliments and the opportunity feedback. This is good information for us to note about the items that would help you as you were getting ready. I apologize about not having the hot water, and want you to know that this was an isolated issue that has been resolved. I will also review your notes with my breakfast team.

Thank you for your time, we look forward to the next opportunity to have you with us again.

Thank you very much,
Josh Rubio
Assistant General Manager and Food & Beverage Director.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Winston-Salem, United States
1 review
5 of 5 stars Reviewed April 7, 2014

I went to the hotel for a business conference. The staff was very friendly and the scenary is breathtaking. The rooms are spacious and clean. The hotel staff is accomodating to the residents of the hotel and goes the extra mile to ensure that the visit was more than I expected. The location of the hotel is perfectly placed surrounded by lots of resturants and not far from the airport. I would whole heartedly recommend to my friends and family to stay at the Embassy Suites Hotel.

  • Stayed March 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JRubio80736, Assistant General Manager and Food & Beverage Director at Embassy Suites Greensboro - Airport, responded to this review, April 9, 2014
Dear Jennifer,

We appreciate you makings us a part of your conference, and appreciate you taking a moment to share your feedback on TripAdvisor.

Thank you for all of the wonderful comments about cleanliness, scenery, space, and hospitality. We have a staff meeting today at 3pm, and I look forward to sharing your words with the team.

We also look forward to the next opportunity to have you back with us.

At your service,
Josh Rubio
Assistant General Manager and Food & Beverage Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ocean Pines, Maryland
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed April 1, 2014

Large 2 room suites, equipped with microwave, fridge, sink and coffeemaker. LR with tv, sofa, coffee table and computer desk. Stayed 4 different weeks for work and internet connection was great. Beds and pillows are clean and comfy. Made to order omelettes, breakfast buffet, and happy hour all included in price of room make it to good to be true. Wall Street journal and USA today everyday. The chef and bartender are really pleasant and the staff is helpful. Quality hotel and service makes it a little nicer when traveling so much for business. Thanks embassy.

  • Stayed March 2014, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JRubio80736, Assistant General Manager and Food & Beverage Director at Embassy Suites Greensboro - Airport, responded to this review, April 4, 2014
Dear National Park Trvlr,

Thank you for making us a stop on your travels, and for taking a moment to share, with potential travelers, all or our amenities and how we could be a good fit for their travels.

You are most welcome! I look foward to sharing your comments with our team, and to the next opportunity your travels lead you back to our hotel.

At your service,
Josh Rubio
Assistant General Manager and Food & Beverage Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Embassy Suites Greensboro - Airport

Address: 204 Centreport Drive, Greensboro, NC 27409
Phone Number:
Location: United States > North Carolina > Greensboro
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#8 Family Hotel in Greensboro
#8 Business Hotel in Greensboro
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Embassy Suites Greensboro - Airport 3.5*
Number of rooms: 211
Reservation Options:
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Also Known As:
Embassy Suites Greensboro
Greensboro Embassy Suites

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