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“great place to stay” 4 of 5 stars
Review of BEST WESTERN PLUS Windsor Suites

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BEST WESTERN PLUS Windsor Suites
2.5 of 5 Hotel   |   2006 Veasley Street, Greensboro, NC 27407   |  
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Special Offer
Stay 2X get $50 gift card
Ranked #18 of 75 Hotels in Greensboro
Certificate of Excellence 2014
Sneads Ferry
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
“great place to stay”
4 of 5 stars Reviewed October 15, 2013

I stay here every now and then. The rooms are clean, the king beds are a little squeaky and could be replaced. Breakfast is ok. The staff is friendly and helpful. The price is equivalent to Comfort Suites which offer a great breakfast and not squeaky beds.

  • Stayed September 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWWindsor, General Manager at BEST WESTERN PLUS Windsor Suites, responded to this review, October 24, 2013
Hello Anna,

Thank you for your continued support as a repeat guest. We appreciate your feedback as we are constantly making updates to our establishment and always looking for ways to improve. There are more changes on the way and we hope to see you again.

Sincerely,

Genia Vanterpool
General Manager
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196 reviews from our community

Traveler rating
    92
    61
    22
    10
    11
See reviews for
68
25
17
57
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
  • English first
  • Any
English first
Cuyahoga Falls, Ohio, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed October 11, 2013

We have been staying at this hotel once or twice a year for the last 5-6 years or more. We are always very pleased with our room and the hotel itself. We especially like having a full size couch or love seat to relax on while watching TV and having a glass of wine or coffee. We have always found our room to be very clean.

This year we've stayed 2 times. We had to come back the second time due to a loss on our family. The trip down was a rush from Ohio and we were glad to finally get to the hotel to relax. The young lady that checked us in (Kenneta) was extremely nice, even asking if our room was OK when seeing us later that evening. All the staff are very friendly and helpful.

Room Tip: Rooms with 2 double beds have a full size sofa. Rooms with a King have a love seat. Both are comfort...
See more room tips
  • Stayed October 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWWindsor, General Manager at BEST WESTERN PLUS Windsor Suites, responded to this review, October 23, 2013
Dear Ed P,

Thanks for your continued support and loyalty over the years. Though the circumstances surrounding this trip weren't ideal we appreciate your taking the time to recognize those members of our staff such as Kennetta at the front desk that helped make your stay enjoyable. Your patronage is appreciated and on behalf of myself and my staff I would like to thank you for letting others know about your experiences here with us.

Cordially,

Genia Vanterpool
General Manager
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Athens, Georgia, United States
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed October 9, 2013

We were visiting our son over parents weekend, and we thought we would need to get an extra bed just in case he wanted to stay the night with us, so they were very accomodating to change our king bed to a double. My husband love his snacks, so walking in registration desk cookies greeting him was on time. Loved the sitting area and spacious room, clean. Was a nice weekend for us, kind of in an awkward place but walking distance to the mall, even though you wouldn't walk it.

  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWWindsor, General Manager at BEST WESTERN PLUS Windsor Suites, responded to this review, October 23, 2013
Hello Sara Ann,

It was out pleasure hosting you for parents weekend and we hope to see you and your family again as your son continues his college career.

Best Wishes,

Genia Vanterpool
General Manager
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Allentown, Pennsylvania
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 2, 2013

This has been our hotel of choice in Greensboro while visiting our son at college over the last 4 years. We had tried a more expensive hotel our first visit. But once we found this one we never returned. The rooms are spacious,with a small seating area. The rooms have flat screen TVs,and free WiFI. A handy business center, swimming pool, breakfast is available, and fresh cookies at check in!
And the staff is outstanding! I mentioned I was using Best Western points for one night of 3 night stay when I called the hotel. And upon check in it was already noted without having to mention it.
They are always friendly and welcoming, and help with any requests we may have.

  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWWindsor, General Manager at BEST WESTERN PLUS Windsor Suites, responded to this review, October 8, 2013
Hi Ms. Perry,

It's so great to hear from you on Trip Advisor! It has been our pleasure serving you over the past 4 years and we look forward to any future returns you may have. Thank you on behalf of my staff and myself for taking the time to let other potential guests know about the great experiences you've had with us thus far.

Warm Regards,

Genia Vanterpool
General Manager
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Severn
1 review
2 of 5 stars Reviewed September 30, 2013

My daughter and grandchildren stayed for one night. The carpets in the room and hall very visibly dirty. The next morning there were ants on a cup my daughter had on the night stand. They were also in the bathroom. We had to get the children up earlier than we wanted because of the ants. A staff came up but could not do anything until we left. My grandchildren like the breakfast. For the price I would choose another hotel if I am in the area.

  • Stayed September 2013, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWWindsor, General Manager at BEST WESTERN PLUS Windsor Suites, responded to this review, October 8, 2013
Hello Brenda F,

Thank you for taking the time to review our hotel on Tripadvisor.com. Without customers such as yourself we would be unable to locate those areas of our service or accommodations that may be in need of improvement. We are disappointed to learn that your stay wasn't as carefree as it should've been and would like to let you know that we do have carpet replacement on our renovation schedule later this year. Your patronage is appreciated and we hope that you will consider giving us another chance upon future returns to the Greensboro North Carolina area so we can show you what we've done. If you have any additional questions or concerns please do not hesitate to give us a call directly at the property at 336-294-9100.

Sincerely,

Genia Vanterpool
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Richmond, Virginia
Contributor
14 reviews 14 reviews
11 hotel reviews
Reviews in 10 cities Reviews in 10 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed September 23, 2013

Normally I stay at the Sheraton in Greensboro. Once while in the city the Sheraton was booked. So, I booked here at the Best Western. Great choice. Same area as the Sheraton, near Four Seasons Mall. Nice rooms! And the price was ranging $69 to 89. Great value. This hotel is my solid plan B in the city of Greensboro and would stay more frequently if I didn't have customer loyalty memberships with Hilton and Sheraton.

  • Stayed March 2013, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWWindsor, General Manager at BEST WESTERN PLUS Windsor Suites, responded to this review, September 27, 2013
Hello,

Thank you for giving our hotel a try on your most recent trip to Greensboro. We appreciate your taking the time out of your busy schedule to review us on Trip Advisor and letting other potential travelers know about your experience. We appreciate your patronage and look forward to serving your lodging needs upon any future returns.

Sincerely,

Genia Vanterpool
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Goose Creek, South Carolina
Senior Contributor
38 reviews 38 reviews
9 hotel reviews
Reviews in 12 cities Reviews in 12 cities
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed September 18, 2013

This hotel staff was just so lifeless and had no personality. The room was not comfortable nor was the bed. The breakfast left something to be desired and all and all it was just not a good experience at all. I would not recommend this hotel to stay at for anyone. Too expensive for what you get.

Room Tip: Just don't stay here!
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  • Stayed September 2013, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWWindsor, General Manager at BEST WESTERN PLUS Windsor Suites, responded to this review, September 19, 2013
Dear Pam & John,

Thank you for the feedback. We are disappointed to learn that you did not fully enjoy your stay here with us. We are actively looking for ways to improve both our service and accommodations and would be delighted to hear additional details from you so we may have an opportunity to make improvements for future guests. If you have some time please contact me at 336-294-9100.

Sincerely,

Genia Vanterpool
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PLUS Windsor Suites

Address: 2006 Veasley Street, Greensboro, NC 27407
Phone Number:
Location: United States > North Carolina > Greensboro
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#12 Romantic Hotel in Greensboro
#14 Family Hotel in Greensboro
#15 Business Hotel in Greensboro
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN PLUS Windsor Suites 2.5*
Number of rooms: 76
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Also Known As:
Best Western Windsor Hotel Greensboro
Best Western Greensboro
Greensboro Best Western

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